Easter 24-Hour Flash SaleEnds today. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110650 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 325 Showing 6,481-6,500 of 110,650 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, efficient and careful with our home. Highly Reccommend!

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    first time no show, second time they were great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had ordered a treadmill and picked a date and time from for it to be delivered. when the day arrived, I waited and waited and waited. I finally called bestbuy 1 800 number and they got in contact with the delivery driver and found out that my treadmill was not on the truck and it was not in the warehouse. I had to schedule another day for it to come. I was really disappointed because that ruined my schedule for a few days. On the new scheduled day, I got alerts often and on the day of the delivery. I picked a 7am-2pm time frame for my treadmill to be delivered. At about 7:20 am I got a call that they are on their way and at 7:50, it was inside my garage. The delivery guys were very friendly and were really quick getting it from their truck to my garage. overall, I think it was a good experience, plus the delivery was free with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Gret Service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Came In And Had Zero Issues and had it installed in Twenty Minutes on the Wall And Programmed It!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Over the range Microwave delivery and installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team arrived on time and able to install the over the range microwave despite having some issues with dimension, they installed additional wooden slots for extra support and completed the entire process within an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Delivery & Set Up

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and set up team was fantastic, punctual delivery time, care in removing from box and installation. Made sure product work properly and additional operating instructions before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very happy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and friendly service! Highly recommend the delivery team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and Professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery crew was friendly and accommodating. There was almost too much communication and confirmation about delivery status, which I appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good communication leading up to delivery, team was able to adapt things to out situation, in and out in 30 minutes. You can tell the guy owns his own delivery business as he handled things with efficiency and pride.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Never a worry when purchasing from Best Buy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not drive. Therefore, I must order online and delivery. I have purchased electronic and other products. When I purchased my new TV, from Best Buy of course, it was delivered and installed by Best Buy/Geek Squad. I also purchase of movies, and other items that are delivered by delivery services and Best Buy keeps me informed when it is set for delivery and when it will be delivered. What more can I ask for??? Nothing!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery crew was efficient and polite. They were here when they said they would be and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    delivered as promised

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a big tv delivered and they made it so without a hitch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery drivers were quick and efficient. Service is very convenient!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from staff delivering my washer and dryer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A TV for My BedRoom

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and clear picture. The price was also a deal breaker!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery people, they were quick and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Placement, Timeliness

    Rated 5 out of 5 stars

    On time!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m surprised it said it would arrive at 1:00 pm and believe me, at 1:00 pm the truck was parking in front of my house. The man placed the washer where I told him and all was quick and smooth. Excellent service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So far. So good.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying my tv. No regrets. The picture and sound quality is impeccable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional and knowledgeable

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and installation were completed successfully. The representative also identified and explained the previous installation's deficiencies, which were the root cause of the reported issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator for either in or outside in the garage. Mine is my garage refrigerator and I truly think it. It’s an absolutely wonderful product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance set up perfection

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service. Team went above and beyond to get my tv and appliances set up. Also took the time to teach me tools and make sure the items were set up perfectly! Wish I could hire for tasks outside of Best Buy purchases.

    I would recommend this to a friend
Sponsored