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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110650 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 326 Showing 6,501-6,520 of 110,650 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    NICE GUYS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice guys - put fridge in garage without disturbing anything else

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Excellent Team with excellent results

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most efficient and friendly team, I have ever had from any company. Exceedingly professional and extremely fast, but careful, delivery. All of my future appliances will be bought here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Reliable Delivery

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was fast, smooth, and reliable. My order arrived on time, well-packaged, and in perfect condition. Great experience overall — easy tracking and no issues at all. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    La Chamba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and professional. They delivered and installed under 30 min

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy Bests

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help from Geek Squad home visit. Josh and Eric were most knowledgable, reprogrammed my new tv, showed me I could recharge my solar remotes with a cord & that’s why they weren’t working, taught me about cord length effect on charging time and about lightning cords. They were so polite and patient with this old woman and tolerant of my deafness. They accommodated my disability by using a transcribing app on their phones so I could read what they were saying. They encouraged me to buy some specific products at their store that would enrich my life. Any employer should be proud of them be ause any customer will greatly benefit from them

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The folks who did the delivery of my fridge were great - they quickly moved out my old fridge and got the new one placed and installed.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Super Crew

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous crew delivered on time and answered all questions

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    On Time Delivery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was on time and courteous. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Delivery was Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent to work with and great communication when scheduling.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast professional guys that delivered to me and brought it down Basement

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    A+

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quickly delivery and good communication plus customer service A+

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery service, on time and very professional

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this service! So easy to arrange on the app. Happy with results.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Excellent service!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn't tell the delivery man but we had purchased this refrigerator from another competitor. When they came to deliver it they got halfway up the steps of our raised ranch and said it was too heavy and that we need to pick a smaller unit. We told them take the unit back we canceled the order and we placed our order with Best buy. The two gentlemen that brought the new refrigerator were professional and knowledgeable. They knew right away they needed to take the doors off and did so. They brought this refrigerator up the steps with no dents scratches or any troubles at all. They put the new refrigerator where it needed to go and offered to bring the old one downstairs. I couldn't have been any happier with the service they provided and the hard work that they did for us.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job delivering it very respectful

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery team install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team that installed my cooktop were prompt and professional. They advised each step what was needed and handled the install process smoothly and safely. Highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing customer service amazing company!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy customer service is amazing!! The rep that helped me today was so nice and honest, which is rare in today’s world. The process of exchanging my brand new TV was a breeze and made me feel a sense of relief knowing Best Buy truly cares for their customers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Delivery Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's home delivery is the best I've had thus far. Delivery was on schedule and these guys were professional and very friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was delivered ahead of time! Very professional handlers, overall great experience

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Clear communication

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time and had clear communication. They delivered the desk to my home

    I would recommend this to a friend
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