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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110649 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 350 Showing 6,981-7,000 of 110,649 reviews
  • Rated 5 out of 5 stars

    Challenging delivery arrived as scheduled.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live 1/2 mile off the paved road and delivery to my home can appear more challenging than it actually is. In the past some drivers have dropped off my packages in inappropriate places without actually trying to reach my home. This driver arrived on schedule at my door. Couldn't ask for better service.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Overall performance

    Rated 5 out of 5 stars

    Free delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the home delivery in conjunction with the protection plan because it’s free and also we had a TV delivery the very next day. Delivery was professional and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home Delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 2 men deliver a washer and dryer set, take both away, install the washer, take away the electric dryer in exchange for a gas dryer, and take away a tv set as part of a Best Buy Paid Recycle Program. Both men were on time, left phone messages that they might be early, and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent and I woild highly recommend getting this for all of your delivery needs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buys delivery team was professional and efficient. They arrived on time, handled my 65-inch TV with care, and made sure everything was in perfect condition before leaving. The app was super helpful to track delivery times. Overall Smooth and hassle-free experience!

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    Best buy delivery Rocks!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent decison to get home delivery for 65 inch TV. Arrived on time and on day of delivery. Wonderful friendly staff.

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    A+ delivery

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon you schedule the delivery you will receive text msg stating if you want to keep the delivery date or reschedule, best tool and the item was delivered within the time frame.

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    Excellent Delivery Service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The home delivery service was very professional and nice guys to deal with. They called several times to keep me updated on the delivery time and very helpful in getting it ready for us to set up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The delivery was made on the scheduled date.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was excellent. The staff came all the way into my apartment to drop it off. Truly outstanding service.

    I would recommend this to a friend
  • Pros mentioned:
    Placement, Timeliness

    Rated 5 out of 5 stars

    Great delivery personnel!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery personnel very professional. As we asked, they placed our purchase right inside the front door as it was large and bulky.. They called to let us know they were on the way and showed up right on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home delivery

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service for delivery appliances straight to my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery team was professional and most importantly communicated delivery time accurately!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy is the best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery people is very nice and friendly,they did quick work

    I would recommend this to a friend
  • Pros mentioned:
    Placement, Timeliness

    Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The adjustable weights arrived as ordered and brought in as requested, up the stairs to our condo. Crew was polite and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless and Reliable: Best Buy Home Delivery Exce

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From start to finish, my experience with Best Buy Home Delivery was nothing short of exceptional. I recently purchased a new television online and opted for home delivery. The entire process was seamless and hassle-free. Firstly, scheduling the delivery was effortless. Best Buy provided a range of convenient time slots, allowing me to select one that suited my schedule perfectly. The communication throughout was excellent; I received timely updates regarding the status of my delivery, ensuring I was informed every step of the way. On the day of delivery, the delivery team arrived promptly within the designated time frame. They were courteous, professional, and took great care when handling my new TV, ensuring it arrived in pristine condition. They even offered to assist with the setup, although I opted to handle it myself. What truly impressed me was the attention to detail and care for customer satisfaction. The delivery team went above and beyond to ensure I was completely satisfied with the service. They took the time to answer any questions I had and made sure I was happy with the placement of the TV before leaving. Overall, I couldn't be more pleased with my experience with Best Buy Home Delivery. The entire process was efficient, stress-free, and exceeded my expectations. I highly recommend their services to anyone in need of reliable home delivery for their electronics purchases. Five stars without hesitation!

    I would recommend this to a friend
  • Pros mentioned:
    Placement

    Rated 5 out of 5 stars

    Good job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience! Perfectly on time. Excellent communication with the driver. Two people, right tools. Brought inside the house. Excellent! Five Plus!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fantastic, on time and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    They were really nice, and really helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Answer my questions. They were really professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product and great stuff they delivered my product with care

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So great and professional. Prompt and professional!

    I would recommend this to a friend
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