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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 110649 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 362 Showing 7,221-7,240 of 110,649 reviews
  • Pros mentioned:
    Delivery speed, Timeliness

    Rated 5 out of 5 stars

    Good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came when they said they would and got it into my upstairs apartment quickly!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was perfect it’s was a great experience

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV, brings joy to our entire family. Great for movie nights

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Delivery Experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was perfect! Nesley and Eugene were very accommodating and kind. They worked efficiently and were careful to deliver our washer to specified location and on time!

    I would recommend this to a friend
  • Pros mentioned:
    Timeliness

    Rated 5 out of 5 stars

    Super Delivery Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery of my new television was great! The delivery men were very polite and careful with everything. They called ahead and were right on time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technicians were great! Very knowledgeable, friendly and professional!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast and Effective!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and effective. Highly recommend this very nice service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Samsung Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The samsung microwave is beautiful and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Very Professional Delivery Team!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was excellent: communication was timely, arrival was on-time, and staff was friendly & professional. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service with the Geek Squad was impeccable. Our refrigerator was delivered timely as promised. The squad was professional and the expertise of the set up was flawless. The handbook, warranty books and other information were provided. We were given the opportunity to ask any questions concerning our refrigerator. The installation went smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Friendly and speedy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that came out handled my delivery and install with expertise and were quick. They hauled away my old dryer as well. Were really kind made sure everything was setup up correctly, tested the unit and offered to explain if I had any questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good communication from the driver, arrived on time and did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed, Timeliness

    Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys are diligent, kind and professional. Deliver fast and carefully

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery crew were on time, completely professional and efficient!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Delivery and install was quick and efficient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery/installers, were quick and efficient. It only took them about 20 minutes to move out the old washer and dryer and get the new ones installed and operating. Did a great job on the install They turned each unit on to make sure it worked, turning off the dryer, but put the washer on a long cycle and left it running. They left and said if there was any problem to call Best Buy. They HOWEVER did not wait to see if it drained properly, and when it came to the draining of the water, it poured out of the drain and flooded my garage. Luckily these were not in the house. That is the reason for the 4 star review. I called Best Buy only to find out they do not have someone to come out right away to determine the problem, and the first appointment would have been 4 days away. I had to call my plumber.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery Drama: Unboxing the Hype

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alright, buckle up for a wild ride through the thrilling saga of my recent delivery experience. They descended upon my humble abode like heroes on a quest, armed with my long-awaited item. The anticipation was real, folks! The delivery team deserves a standing ovation because, drumroll please, they actually delivered the item! No disappearing acts, no mysterious vanishing acts—just a straightforward, textbook delivery. It's a rare sight in the world of online shopping, and I appreciate the simplicity. Now, let's talk about the main event—the unboxing. Picture this: I'm tearing through the packaging like a kid on Christmas morning. And guess what? The item inside was exactly as advertised. Can we get a round of applause for truth in advertising? It's like finding a unicorn in a world full of mundane horses. The sheer joy of unboxing something that lives up to the hype is a rare delight. It's the kind of satisfaction that makes you want to shout from the rooftops (or, you know, tweet about it). So, hats off to the sellers for not playing any tricks. What you see is what you get, and in a world of unexpected plot twists, that's downright refreshing. In the grand scheme of online shopping adventures, this one might not be an edge-of-your-seat thriller, but it's a feel-good comedy with a solid ending. The delivery team and the sellers are the unsung heroes of this tale, making sure my online shopping journey had a happy ending. Here's to hassle-free deliveries and items that live up to the hype—may your online shopping endeavors be just as delightful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that delivered my tv were on time and nice, but as a single disabled vet i was disappointed that they wouldn't help with lifting after it was inside the house, but i get how nervous everyone is with being held responsible for anything that could go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good delivery experience!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered massage chair. Very good communication from the delivery team before and on the day of delivery. Dropped off the large box exactly where I wanted inside my house. Nice and smooth delivery!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was prompt and smoothless. The driver came and took the old one without questions

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came quick and put the appliance up fast. No issues almost 3yrs later.

    I would recommend this to a friend
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