Customer Ratings & Reviews

Professional, fast, great job! I was going to have another audio place do the install but after reading reviews of Kokomo, IN Bestbuy installer it was a better option to choose best buy..So happy we did! Thanks !!

Had very good service. Did great job installing radio which I purchased from American Muscle. Though said that they could not hook up backup camera. Asked if they had one that would work. Didnt even take the time to see. Just stated "no.". Believe they could have done better by looking at choices and going above and beyond for customers. Atleast looking at them and scheduling a time to come back for camera. EMPLOYEES were worried about going home for day to even try to make a sale for more Service.

So far the technicians at the Gulfport Mississippi store have been great and very knowledgeable and taking good care of my vehicle while installing this Alpine head unit Alpine amp and speakers. We'll have to make another appointment for the remote start and the backup cameras and subwoofer. Very professional looking and sounds amazing so far.

The camera was already installed by my husband but he couldn’t get it to work correctly. The guys checked it out and ends up he left one wire unattached. They got it working.

Installer did a good job. Everything works fine. Thanks

The agents installed a bluetooth stereo in my vehicle. They were very informative and helped me decide exactly what i needed without over spending. They were very timely with the installation and made sure the system sounded the best possible. Overall, I would definitely recommend the Best Buy group install your stereo.

Clean and perfect, on schedule, efficient and friendly. Great job!

The agents were on point from start to finish. They even helped me order a part on Amazon that they needed for the schedule installation that they did not have in stock

The installer had wonderful customer service. Best buy sold me the wrong parts needed to install my new radio, he took the time to look for it and made another appointment so I can come back and have it properly installed. The problem was that he didn't show me how to use it when it was installed so it wasn't working properly. I went to another best buy because it was closer, he checked my car and figured out the parking wire was not even connected. He showed me that all the features are working. I appreciate the customer service from both installers so there was no reason to be upset despite the set back!

Overall good job but I had to fix the error myself they made… My Bluetooth connection wouldn’t work… the tech used the wrong RCA inputs Pulled out the stereo myself to fix the issue

New car stereo in 2010 RAV4. When I arrived for my 10am appointment, the install crew wasn't even there. Maybe it was an actual random bad day, but the folks at the front desk were not at all surprised by them not being there. I was not the only 10am appointment. Then the actual install was half-assed. The trim pieces were not placed correctly, the USB was run through the glove box and they didn't even tell me that I needed a separate cord to hook up the steering wheel controls to the stereo. My wife ended up having to make a separate appointment and buy the additional cord for this issue.

The agents installed a new car radio. The customer service was great and they even moved up my appointment, which I really appreciated on a Sunday evening. They did such a good job that they Pointed out issues with the previous installation - for which I paid $400- and got me up and running, using all of the features from the radio they I previously was not using due to improper installation. I would highly recommend and plan to go for them for any future installations and services that they offer.

The audio service tech at the Mesquite location is the best I have seen. I was very impressed with his skill and customer service. Saved me hundreds of dollars by finding the issue with my old stereo (blown fuse on the back) so I didn't have to buy new equipment. After that, he would no accept a tip for his efforts. Because of this, I will continue to bring my business to the Mesquite Best Buy.

Great service and detailed instruction and professionalism.

Gary in Canton did awesome work. He was friendly and explained what would work best with our Jeep. We love the new stero system and back up cam. It's been a great upgrade. I would work with Best Buy Geek Squad again for sure!

Technician was outstanding. Even though they had a booked schedule, he would try to call to get an earlier spot to replace my daughter's receiver. When completed took the time to show the features and set up.

Great service! They installed two different stereos in my car. The first one was installed and just wasn't very happy with the volume button so I upgraded and they scheduled me for another appointment to take out the one and install a new one. They make sure to explain how everything works on the stereo and answer any questions that you may have. Very pleased with their service and highly suggest paying the 200 dollars membership for free installation for a year. Totally worth it and can be used on any vehicle you need done.

The agents replaced a 7 year old Kenwood with a new Kenwood. I set the appointment up online and then a agent called me to go over what all needed to be done. I ordered some parts, that they thought would be needed, and had them delivered to me and brought them to the appointment. They went over what I wanted again when I dropped the car off and kept me informed throughout the install. When I picked it up they went over everything with me and answered all my questions. They did not need the parts so I returned them with no problem.

My purchase of the equipment from Best Buy hit right at the point the holiday purchase installs hit, and also hit a weekend before the purchase where weather threw things off. I got rescheduled, which wasn't optimal for me. But the two gentlemen in Fenton did right by me (even after the complicated install took two hours more than even their generous estimate. I was grateful a week later, when I drove through a prairie not having to listen to something akin to the Uncle Elmer and Aunt Gertie Gospel hour on the way to a family wedding. Overall, very pleased, even post frustration.

Very professional service, the guy who did my car had a lot of knowledge and was very skilled. And plus it was a free service if you buy the carplay from best buy. They also provided me with the best options that best correlates with my car and it has been a month and my carplay works amazing.