Customer Ratings & Reviews

Amazing laptop. Hardware, look, feel is great. My biggest concern is reliability in the long run. 3 weeks into owning the product my trackpad stopped clicking when pressed down upon. Could no longer double click. I took it to the Microsoft Store and got it instantly replaced with no questions asked. But you would think for a $2,500 laptop you wouldn't have issues like this. Concerned about it lasting down the line. You do get a 1 year warranty. Perhaps mine was just a bad batch since I did get it when it was first released.

Bought the surface thought it was great, unfortunately battery life is below average when detached from base, maybe 2 hours of you lucky. Had couple weeks to play around and it was really awsome actually untill I ran the Intel hardware scan and noticed that in the detailed description that it only had 4gb video ram... so I contacted online tech support and they told me to take it into the store because it must have some hardware issue, well ok. Took it kn and at this time it was running fine and the geek squad technician performed 2 separate scans and one revealed 2gb memory with combined video ram at 4gb...... then the other listed vendor ram at 4000mg or 4gb..... none came close the the 6gbs that was advertised and honestly one of the selling points for me. This is a shame and I wonder who is at fault, I returned the surface having no other choice other then going to Microsoft where I know I'll get some bullcrap runaround story. Purchased 2/27/20 returned 3/12/20

Sorely disappointed. Have been a mac user for 15 years and until I bought this ~ the top of the line PC ~ i didnt realize how incredible macs are. I feel like I am in the stone age with this machine. It was so expensive and I totally wasted my money on it. Never again

I bought this laptop to be a mobile graphics/animation workstation for when I travel or don't want to be tied down to my tower computer. I didn't expect it to be a total powerhouse, but I found that it seemed to choke a little for minimal tasks in Photoshop and After Effects. I never put it through the paces or any true bench tests as I was disappointed in its performance for simple illustration and animation. If I only needed it for office stuff, sketching and note taking it perfectly fine. For the power user it's not quite there. I ended up getting an MSI GS75. It doesn't have the pen capabilities, but otherwise does an amazing job handling illustration, animation and 3D graphics for roughly the same price.

Ok, but expensive, so far it works ok, and hope it holds up to the world of windows.

Good computer works great battery hold’s battery life.

Seems ok, but I didn't realize that SSD cannot be changed out. Wish I had bought 512 instead of 256

Spent a lot of money in store that night on a new Surface Book & rep sold me wrong case, turns out there is not case for the most expensive computer/laptop I have ever purchased - I did not try the fit immediately assuming that since a sales rep suggested I add it to protect my new purchase. I feel duped and sad that I may not be able to have protective case for this pretty good so far product.

overall great product (not that amazing considering the price i paid 2500) one thing i found limited is the keyboard. does not have number pad and could have more shortcut buttons like calculator, etc. have had it for a couple months so far so good.

I got this to run my Adobe Creative Cloud programs, but didn't even try to install them because browsing the internet was kinda slow. Went with an Asus Gaming 2-in-1 instead.

This notebook is quite slick. It is not too heavy but it is for sure not light either. We paid around $2500 for this notebook. But, it is not as fast as it says.

Product supposed to include stylus like many others. Microsoft doesn't appreciate it's client.

We use computers and laptops for editing photos and video. Was not able to keep up as needed.

just found to be too expensive with such a smaller hard drive

The Surface Book 2 is great in theory, but poorly done in execution. There are way too many compromises and flaws for what is supposed to be a premium notebook: * Terrible port selection: No HDMI or DisplayPort output, despite plenty of room, no Thunderbolt 3, headphone port is in an awkward position when the tablet is connected to the base (top right of the tablet, right where the Windows "close" button is) * Charger cable blocks the only USB-C port when it's attached * Nvidia drivers won't install without a workaround * Charger can't keep up with the graphics card and you lose about 10% battery charge per hour while gaming, even when plugged in * No stylus pen included, nowhere to stash the pen so it's easy to lose ($99 to buy a new one) * The fn key is also the fn-lock key, and it's very easy to accidentally toggle the fn-lock. This is a huge PITA if you want to keep the function keys f1-f12, because a stray finger or using the fn-key for paging up and down (for example) would toggle the function keys into function mode again. Also, the light mysteriously goes off when the keyboard backlight goes off, so you can't really ever tell if the fn lock is actually on with any reliability. * Very uneven keyboard backlighting, to the degree that it looks like some of the letters are just plain broken * Very loud fan noise when 1060 graphics card is in use Basically, if all you want to do with this is sketch things, it should work fine. But that's not worth $2500 in my opinion; just get an iPad or one of the cheaper Surfaces. This is supposed to be the laptop that combines the pen-and-touch functionality of the other Surfaces with premium performance. It fails to do so, compromising too much along the process. I will be returning this laptop soon and probably opting for a Razer Blade 14" (if you want better performance for $1000 less) or maybe a LG Gram or Samsung Notebook 9 (similar performance minus the dedicated graphics, much lighter and much more affordable.) Would not recommend the Surface Book 2 unless you just want a very big drawing tablet with an excellent screen. It's not worth the price otherwise.