Customer Ratings & Reviews

The device it self started leaking and the device didnt even detect it. Not worth buying

Very good overview of water usage throughout the entire house. Easy setup.

I installed this on a sink in the garage with a nearby power outlet. The process was simple.

It does not detect the bidets, water softener, the sprinklers, the ice maker, confuses the sinks with the toilet. One good thing, it detects the water pressure; It notified that it was over a 100 psi so replaced the water pressure valve and it’s back to 50 psi.

Device constantly disconnects from the wifi for days on end... does not provide historical data or access to the data in a meaningful way. Customer support is lack luster as well.

Wow! This is amazing, I really love this and it's easy to use! Loving it and probably one of my best favorites!

Other than having a hard time to find a place to install this under my kitchen sink, which has a filter installed, the set up was actually very easy. I didn’t time it but it took me less than 30 minutes following the app instructions. I just wish I could have installed somewhere else but since it requires power, under the kitchen sink was my only option. I am still trying to find out whether it really works. It seems it needs time to become accurate but so far I’ve had some warnings that seem more like false positives because I couldn’t find those leaks. So for now, it is only helpful because it forces me to keep an eye on my plumbing. I use a smart sprinkler system so I wonder if that has any bearing on the accuracy of this system. Also, I have been advised by the water company to install a pressure valve. I told them I had a Phyn Smart Water leak detector and that it was warning me about leaks that I couldn’t find. They then told me that there was no apparent leak but the valve they mentioned could help this kind of detector to be more accurate. The device looks good and is very promising but I’m still a bit skeptical. Maybe I was expecting too much accuracy but I cannot really tell if this is helping me. It probably would if I forgot faucets running water but that is not the case. The mentioned valve won’t be installed soon enough for this review so I could be more affirmative as to whether it works well or not. My rating is solely based on my experience and other people might find it more useful than I have. For me, only time will tell. For that reason, I cannot recommend it for now.

Living in California, I found the need to monitor water usage around my home, as water bills tend to be very high. I came across the Phyn - Smart Water Assistant as a solution to my problems. I must say that this is one of the easiest installs anyone can make around the home. It's a simple unscrew, screw, and link to your wifi network. You will be up and monitoring in no-time. The Phyn device is compact and include everything you need to mount the device under your sink. As for the sensors, they too are compact and easy to install. As a reminder, you will need a location with an electrical power outlet to be able to power the device. In many instances, the kitchen would be best, as many homes have garbage disposals that most likely are connected to an outlet under the sink. The app itself is very easy to navigate. A few simple instructions to follow and you are up and running in no-time. I love the ability to monitor in-home water usage at the palm of my hand. It has never been easier to do, and the installation is a breeze. Overall, I am very happy with the Phyn - Smart Water Assistant system. I would highly recommend this system to anyone.

I grow vegetables hydroponically and have a reverse osmosis unit hooked up to my reservoir. I consistently monitor my PH via a hand held meter and a mounted unit. The cost of water and consumption was a concern to me once I realized how much more water I’ve used since picking up this hobby. It’s easy to install but constantly gives wrong readings. You’ve got two sensors that hook up to the hot and cold pipes underneath your sink. I understand how technology works and figured maybe it needs time to learn. Well, it didn’t get much better after a couple of days. I installed it under pretty much every sink after the initial install. I had connectivity issues but fixed that once I made the Phyn static on my router settings. I would chalk it up to how the routers work but it’s a quick fix. I do like the device and absolutely love the idea but the device definitely needs a lot of work.

First, the installation. Fairly straightforward but you need to pay attention to the instructions. If you have older plumbing, messing with this could cause other issues (Had a hot water valve go). Nothing too bad but keep it in mind. Usage is fairly straight forward and the idea is useful. However, accuracy in the short term is limited. I am guessing it takes time to really get an accurate read on usage. It is supposed to learn as it goes. Second, if you dont have a pressure release valve (PRV) in your plumbing it will affect the devices ability to detect leaks. Read up on how to find if you have one before you purchase. I think this product, with time, will be helpful in managing water use and detecting leaks. Just be sure your system is ready for it.

The Phyn - Smart Water Assistant - Matte Black provides an innovative way to monitor water usage and detect leaks throughout your home by learning the sound patterns of your water usage and notifies you if there is a problem, if you leave the water running somewhere, or if a leak is detected. I found this product to be easy to set up if you have basic DIY plumbing experience. Shut the water off and use a crescent wrench and it is installed in about 15 minutes. I did have issues with getting A/C power to the unit however. While the garbage disposal worked just fine, the PHYN would not work when plugged in. I had to do electrical work to finally get this up an running without dragging an extension cord across the room. This was frustrating as I originally though the unit was bad and spent about 2 hours troubleshooting to fix. PROS - Interesting concept and application however more time is needed to see the actual results and effectiveness of this product - Installation is easy for most people - When everything works correctly, it is basically plug and play CONS - Power situation is still confusing and unclear why it would not work without rewiring the plug in - Takes time to learn you water system. Not an instant result.

Installing it took about 30 minutes but was pretty easy. Biggest pain was working under my sink which has some tight spaces and I have a water filter so getting in there was tough. I thought it was a bad unit at first because it didn't do anything when i plugged it in, but called support and they had me push the power cord in further and this seemed to do the trick. The app is well designed but didn't seem very accurate after the first few days. Lots of "uncategorized" which was disappointing and not very helpful. Their support told me that the product takes weeks to learn and that I need to label and correct things to make it get better. Have to say that it seems to have gotten better since I called. Hope it keeps getting better because I really do see a great use for this type of product.

The idea behind this product is a really cool one. The thought of measure water usage of every piece of plumbing in your house, while at the same time keeping an ever watchful eye out for leaks seems like a really cool thing to add to your smart home. The only problem is the end product is nothing short of infuriating. Install: Installing Phyn is actually really easy, if you’ve ever replaced the hoses under your sink you’ll know exactly what to do. The sensors attach at the base of the hot and cold, and the unit plugs into your power under the sink. One thing to note is you’ll need I switched power under your sink. If you have a garbage disposal then the power under your sink is switched and that plug won’t work. This was my first issue getting this thing working. I ended up unplugging my disposal to see how it works. Phyn in action: This is where things start to break down. The first being that one of Phyn’s biggest selling points is the smart water usage. But, it turns out if your house doesn’t have a pressure regulating value (PRV), the smart usage tracking won’t work. Phyn said it may work by the summer, but without knowing that before you purchase, it really makes this product almost useless. My next problem was keeping this thing connected to WiFi/turned on. I’m not sure if the unit kept shutting off or dropping WiFi connection, but I have reset this thing at least 10 times in two days. The help documentation says having a mesh WiFi will not play nice with Phyn, which I’m guessing is what’s happening here. I’m not sure why you would release a smart home product in 2020 that doesn’t work with mesh WiFi, but there it is. I tried to reset the device and switch to the guest WiFi like it suggested, but after resetting the device I never could get it to reconnect. As of now I’ve tried several times, with no success. Overall, I’ve reviewed many smart home products and with the exception of one other product, I’ve never seen a device so limited and flawed in its execution that makes it as unusable as this one is. It really is a cool idea and I’m very disappointed with how this one turned out.

So I am giving this 3 stars. Primary reason: It is going to be months before I know how well this system works. I will explain down below. I have been looking for this type of smart-home addition for sometime. Seeing Flo from another company, and others... that were just INSANE prices, before installation costs... just couldn't pull the trigger. I did last year purchase some devices that would track water flow... but, I have to install one on EACH AND EVERY water line or shower head, and that will add up. So when seeing this Phony system... this looked like a great in between solution. So let's talk about it a bit. Something things up front: - You need a sink area to install this that has the following * both hot and cold water lines * space to add 2"x2" sensors to the lines * AN ELECTRIC outlet under the sync, or somewhere near by (explained later) * WiFi Network within range of this sink Electric: This unit needs CONSTANT electric power, from an outlet. If you don't have an UNSWITCHED outlet under your sink (and most people won't), you will need to identify how you are going to power this unit. In my installation, I didn't have the outlet, BUT.. it was a basement cabinet/sink, that the back wall is shared with a storage area, which the sub-panel was installed. It was a short 30 minute job to add a new outlet. MOST installations, this is going to be primary concern you will need to figure out and get resolved, before you even start the "water" portion of this installation. It is a USB style connector, and it is just power. So you can get an USB extension cable, to go as far away as necessary, but I would keep it short as possible. Plumbing: If you are not comfortable with very basic plumbing tasks, you may not want to self install this. From a plumbing point of view, this is as EASY as it gets for the base installation. You disconnect your two feeds to your sink, connect the sensors, and put the feeds back on. Thats it. The sensors are at the common/default size for sink connections, if you are in an older home that has pressure-fit fittings, or soldered, or just not standard connectors... highly recommend a plumber. If your valves won't turn off.. or leak when turned off... I would recommend a plumber to change those valves, while you are doing this project. (or role the dice and do it yourself). That all being said, it took me less then 5 minutes to get these sensors installed, reconnected and ready to go on my 5yr old sink in my renovated basement. App Setup... this is where I ran into my first problems. The app seems to have a "little" difficult with iOS14. This probably will be fixed in a new update, but it took me about 3 tries, and some tinkering to get the app to setup, see my Phyn sensor, and pair with my home network. You do need to get a good wifi single where ever you are install the base unit. (Not related to this review, but I would recommend anytime to upgrade to a Mesh wifi type system, rather then just adding wifi extenders, but that is a review for another day). Once you are pair'd up, the system will run some basic configuration tests... you run your hot water, and it configures the sensors. It will then run a PRV test (more later)... and then you are good to go. Mount the unit, make the wires look nice and out of the way... and that is it... done with the manual tools and ready for the digital area of water monitoring... well kinda. Here is where things lost two stars (for now). This system will take time to learn your house and your water usage. The paperwork tells me to give it 3-4 weeks, the app is suggesting it could take months (or longer). And that makes sense. every house is different, and this is a connect in one place, to monitor all usage... it will take time or the algorithms to learn my house, it's normal usage. And I will need to be involved in that over this time. So I won't know how well this system will help me save money, detect leaks, etc... for a while. And I will hopefully then remember to come back an update this review after it does. To be fair, short of connecting something at every water outlet and source, this is going to be the same for ALL These types of system. As a technologist, I understand why it is doing that... but as a reviewer, I have to be fair and basically say this review is incomplete at this time. To add to this, my house which is only 15 years old... is new relatively speaking. New modern coper pipes through out, municipality water supply... The app (and reading more now) recommends that I install what is called a PRV... Pressure Relief Valve. This is a relative small device, that connects to my main water line near the meter. It's job is to keep the water pressure, at a near consistent 60-80psi level. The part itself is only about $100, but to pay a plumber to do it, could be another $300-$400.. and that is something I wasn't looking for. If I wanted to that level of plumbing work, I could have went with one of the competing products, that also had automatic system shut-off. So I was disappointed in that... but right now.. it isn't required, and I can still use Phyn. But the app tells me it may not be till SUMMER before it can really understand my water pressure and detect leaks. SUMMER. It's the last week of September. So we will see what I do. I like the idea of adding the PRV just as a whole house thing anyway, but that is going to be a little more then a basic pluming installation. Time to dive into more research. So this is 3 stars at this point, with 1 or 2 stars outstanding, as the weeks/months role on and I get to see data, and how this unit helps my house/bills.

I am away from my house quite a bit, and have been concerned about water leaks, particularly in the Colorado winters. While I've never had a pipe break in Colorado, it would be quite a mess if one did and went undetected for weeks or months. I needed a way to be remotely warned if there was a problem. This Phyn water monitor does the job, monitoring my lines for unexpected pressure changes that could indicate a leak. It was also easy to install, but the simple installation comes at the cost of a feature you may (or may not) want; if you're looking for something to monitor for a water spill, this is not the unit for you. Installation of the Phyn is simple, assuming that you are comfortable with simple plumbing, like replacing a faucet. Unlike its more expensive Phyn counterpart, this unit does not require a plumber to connect into your main water line, which means it also does not monitor the floor for water leaks. What it does require is a location under a sink with access to an outlet. This may limit your location - in my case, it meant placing the unit under the kitchen sink, as none of my bathroom cabinets have electrical outlets inside. Having decided on the best location, install the app on your phone or tablet and set the Phyn up on your WiFi. The app is easy to use and intuitive. Turn off the water valves and place the two Phyn sensors in-line between the valve and faucet, a simple matter with a wrench (you may need an adapter if you have a non-standard fitting size, but those can be purchased at your local hardware store). Mount the Phyn to the side of your cabinet with the included hardware, and you're ready to go. The entire process took me less than 30 minutes. Even when I'm home, it's not a given that I'd notice a large water leak right away in a three story home, and it would be money well spent. Since I am away quite a bit, the peace of mind this gives me made the purchase decision simple.

This thing is great for home leaks, such as when your children forget to completely turn off the water in the shower or sink, or if you do have a pipe that ruptured, it would notify you immediately. The only down fall that I have as of right now, is that it's not 100% accurate. The install was very easy, I connected it just like it said to, and I was done in an hour (Lots of stuff under kitchen sink, plus had to re-plumb things to keep our older pipes from causing problems). The app was very simple to use. Overall it's a great thing for a person whom's pipe have a possibility of freezing and bursting, or for anyone that's concerned about their water usage.

Phyn smart water assistant promises to tell you if you have a water leak, anywhere in your house, at a moment’s notice. It’s ambitious, and a worthwhile goal, but some limitations make it difficult to recommend. To start, I’m a smart home nerd, I’m always looking for ways to automate my house or otherwise help my family be more efficient. I have to commend the Phyn team, because I think they’re on to something, but I think for the everyday consumer (or someone with limited knowledge of plumbing) will struggle to find its usefulness. But, I think if you really do your homework and understand your plumbing and WORK WITH the app, its usefulness will play out overtime. It’s just not the “install and forget it” that some might assume smart home devices to be. IN THE BOX In the box you get the Phyn device, couplers that connect to your water line (under your sink), a USB charging plug and some devices to hang the Phyn device on the wall under your sink. INSTALLATION Is surprisingly easy. The biggest challenge is simply cleaning out the space under your sink (although it’s a good opportunity to clean it out). I turned my water lines off (both hot and cold water). I downloaded the app and plugged in the Phyn to a power outlet. I connected it to the app. Then I got under the sink and using channel locks unscrewed the water hoses and screwed in the couplers. I made sure everything was tight then ran the water to make sure there was no leak. Up to this point, again, surprisingly simple. After “Finding” the Phyn device and connecting to Wi-Fi, I was ready to plug it in under my sink. From the couplers there are two cables, a USB-C cable that goes to the Phyn, and a USB connector that plugs into the plug for power. Now, if you have a garbage disposal, you would think you would have a plug under your sink. I found out the hard way, I didn’t. My garbage disposal power cable simply ran through the cabinet to: I don’t know where. For now, I have an ugly white extension cord running from under my sink to an outlet on the wall. Since my setup is permanent (until I figure out what I’m going to do re power, I didn’t secure the Phyn device to the wall). The other “snag” I ran into was that the app asked if I had a Pressure Regulating Valve (“PRV”) installed in my home. I had no idea, so I hit the button for the Phyn device to figure it out. According to the app, I didn’t have one. The app tells you that the PRV is helpful in making the Phyn work better and learn your house quicker. Again, this was something I didn’t know about in advance. Then you tell the app what fixtures you have in your house and how many. For example, you have to identify the number of sinks and number of showers (or shower/tub combos) you have, as well as toilets. REAL WORLD USE To be clear, the app itself tells you that you have to “teach” the Phyn assistant about your house. It supposedly sends waves through your pipes to detect pressure. So I wasn’t expecting perfection immediately. But what started happening was that I was getting texts and notifications from Phyn telling me unusual activity was detected. First, I turned off the texting notifications because I didn’t need both. But frankly, I didn’t know what to do with the information. Then later I was told the unusual activity was resolved. When you go into the app, it will ask you if you know what was causing the unusual activity. If you say not sure, it tells you to go check your faucets to make sure they’re not dripping and if they are, to call a plumber. It does give you helpful suggestions, for example, I’ve had a toilet tank run before and it suggests putting food coloring in the tank to see if there’s a leak. Right now, the app can’t tell me where there could be a leak. It’s a bit disconcerting because it seems as if there’s a leak at multiple devices. So in the sense that I am paying more attention to my plumbing is a plus, but I am also wondering if the multitude of notifications will be like the boy crying wolf. There are statistics as to how much water my family is using, but again, without knowing by baseline (what’s normal usage?) it doesn’t help me much. Now, over time, I expect to keep track of my usage which will help in the future (because I’ll have that baseline), but I’m not there yet. SMART HOME CONNECTIVITY Like I said before, I have a smart home, but I hate having 20 apps. That’s why Google Home is nice, it gives you the opportunity to integrate all of your smart home devices into one app. That’s not the case with Phyn. Yes, it has Google Assistant capabilities, so you can set it up and ask Google what the status of your water is, but it doesn’t integrate with Google Home. I’d like to see integration where you can utilize Google Home to help give Phyn more details about your house (where water fixtures are located for example). Maybe Phyn assistant doesn’t work that way, but from the non-educated it makes sense. CONCLUSION At $300, the Phyn water assistant is pricey. And you have to have some baseline plumbing knowledge or at least the willingness to learn. I think the idea of this product is fantastic, I’m all for trying to manage my water usage and obviously anyone wants to know when they have a leak. But I think it’s too complicated for the average joe. If you have old water pipes or have been “burned” by a burst pipe before, I would definitely recommend it. It just takes a little work to get it going. But I feel pretty confident if you put the work in, and don’t simply dismiss notifications, that over time, it will become a useful tool in your smart home.

This version of the PHYN system installs "conveniently" under a sink and monitors pressure modulation in your water system to detect leaks or other problems across your home water system. The system achieves this through sensors that are connected to your hot and cold water lines and in detection, certain water use scenarios are performed to help "calibrate" the system. The challenge with this system is twofold: First, the calibration activity isnt absolute. The system will continue to calibrate for days and weeks and get "better" at recognizing anomalies. For example, my system has been installed for almost 2 weeks, and still falsely reports incidents from normal water use and requires constant education from the user. This human-assisted intelligence is interesting, but seems to be a great deal of work for the value and lack of accuracy. Second, the system requires under-sink access to standard water lines, in addition to an unswitched AC outlet. This is an almost impossible installation scenario in 99% of homes. I was able to run the power supply to a kitchen outlet throughout my evaluation, but will not keep my current installation scenario. Someone with a basement/garage utility sink might fare better with access to hot/cold lines AND GFCI AC power in a single installation site. All in all the device seems finicky and gimmicky and has very little opportunity to be installed in most homes without major electrical or water line modification.

The Phyn Smart Water Assistant is a pretty great concept. I love getting data about my home and things like water usage, so this is right up my alley. Installation was a snap. It says it should take about 20 minutes, and that was almost exactly how long it took me. The hardest part was maneuvering around under my sink. One thing to be careful of, is know how much room you have to work with. My hot water line came a little close to my garbage disposal once the unit was connected; if it was half an inch bigger, I probably would've had to choose a different location. Aside from that, it really is just a matter of turning off the water, disconnecting the lines, and reconnecting to the provided connectors. Then just follow all the setup steps in the app. This is where my biggest disappointment with the product comes in. At this point, you have to "teach" the Phyn about your plumbing fixtures. The more feedback you give it, apparently the smarter it will become. The problem is, it's a little hard to keep track of exactly which fixtures you use at exactly what times. And to make matters worse, the times I do make an effort to remember, I check the app, and there wasn't any use recorded at that time! So all in all, I don't know how accurate this thing will be. It does seem to be remembering some of the bigger water users I have, like the dish washer, washing machine, water softener, etc. However, it's things like sinks, toilets, and showers that I just cannot seem to get straight. I really wish it were just a bit "smarter" out of the box. Or even just a little more accurate, so that the times I actually did take note of time and fixture used, that that event would actually be in the app. I have hope that it will continue to get smarter as I slowly teach it where all my fixtures are, but as it stands right now, it's a little frustrating, and I'm more than a bit skeptical.

Installation was very simple, especially if you have any experience replacing faucets on a sink. The application walks you through the installation and makes testing it very easy. My career is in Process Automation. This device brings all kinds of information to my phone that I've always wished I could have, but never took the time to put together. My home does not currently have a PRV installed, but will soon. I wasn't aware of what use a PRV would have on my home, mostly due to ignorance. The application educated me on the importance of getting one installed, because of how wildly inaccurate the readings were before I turned that option off on the app. Each day since then, the readings are getting more and more accurate as to what parts of my home are using water. Living in an area where several have complained about their water bills, I will be getting a PRV installed very soon so that I can have a better grasp of where my problems are. I'm very happy that Phyn is available, and hope to make as much use of it as possible.