Customer Ratings & Reviews

Excellent and speedy set up of the new laptop. The technician even cleaned up some obsolete files. Helped me to link it to iCloud for backup. And explained what he did to the computer in a way that was easy to understand.

Sales people were the greatest! They encountered many issues and solved every one of them. They were courteous, understanding, met all the needs of an older adult, spent literally several hours with me.

I have been a member of this service for YEARS!! I love their professionalism, knowledge and care they give me. I would never go anywhere else. If you have thought about joining in with this elite group, you will not be disappointed.

Having not upgraded the Samsung phone since last decade, I was relieved that the staff was friendly and made it easy to switch phones. Good to know about the Samsung Smart Switch app. Moved the photos and files much faster.

Breanna [sp] was excellent. She transferred our phone and explained what we needed to do as we had questions. Very patient. Will have her work on our tech equipment again.

Bought new laptop and the Geeks transferred all old data from old laptop to new one. They got laptop back to me quickly and it was set up perfectly. Also wiped and disposed of my old laptop.

All of the asociates at the Customer Service counter are very helpful. They explain problems clearly to us older, non tech Senior citizens

Tyler was so helpful in transferring information between our old and new iPhones and so patient. I would recommend his services to anyone

Transferred the info from very old apple ipad to new ipad. Some of this involved helping with old apps that needed a password but he very patiently helped to reset the password. He was great!

This was my first experience with the Geek Squad. I quickly learned that the people behind the counter are not the geeks. I suppose they are Geeks in Training or GITs. The real geeks are hidden in the back of the geek section of Best Buy. My problem was not typical. I was rebuilding my computer, upgrading the GPUs (now has 3 GPUs) and the motherboard had crashed and I suspected it had sizzled. Furthermore, I had added more storage so that the main box had 14TB. It was tweaked for speed, but not overclocked. But it was not booting. So, first I was told that it would cost 99 bucks for a service contract in order to fix it. Sound expensive? It wasn't, not really. Somewhere along the line, I had fried the PSU. That's not cheap. Best Buy replaced it under my contract (read: for Free) So the first bit of work was a bit slow. Okay, very slow. It took them 6 days to get it all sorted out. I rely on my computer. Finalyl, it was finished. The problem is that they had not set it up with SLI on the GPUs and I wasn't set up for my standard three monitors that I use. Also, the computer was not booting from the SSD drive. It booted from my RAID. This wasn;t good because the config file was about half way done on the RAID. At this point , I figured it was time to switch horses. It was a little harder to explain how I wanted it to work with GITs relaying information to Geeks. Not much direct contact.. Geeks did a good job but I needed someone to sit with me and tweak everything in. So, I called a different service , who sent someone out to finish the finer details. It was an expensive ordeal all together, BUT Best Buy's Geek Squad did a good job at getting everything right. Again, this was not a typical fix, it was more like a rebuild. Nice work... P.S.- I saw 0 female geeks. What's up with that?

The team member was knowledgeable, friendly and professional, I didn't have an appointment and he was able to work me in anyway, everything went great with no problems

The person in the phone department helped me get my I-phone setup with my carrier Tracfone. It was a difficult switch going from a #11 to a #14 I-phone because one had a SIM card and the new one did not. We had several calls between us and Tracfone service. So thankful for the help I was given by Best Buy personnel.

That was years ago when I had my tv mounted on. It’s doing great.

They were asome help me pick out my phone! and help me set it up and it was working befor i left

Excellent job. Thanks for the good service.Will use service again.

Brought in my wife's new Samsung Galaxy, and the crew quickly set it up and transferred all data from her old phone. They explained everything in simple terms. Well done!

Received a brand new corporate iPhone from Verizon with corrupt Apple software. Verizon was unable to replace due to coorp account restriction. I did not want to drive all the way to an Apple Store, geek squad reinstalled Apple software. All working well

When you're still trying to figure out what to do when things go wrong with a gadget, and when all else fails, take it to those who KNOW what they're doing! :)

I have been a Geek Squad customer ever since they opened in Dothan, AL. I recently purchased a new Dell laptop and took it to the Geek Squad desk for then to merge my previous laptop info and additional programs I had purchased. I was told it may take a day or two to complete but to my surprise they had it done within a couple of hours as my wife and I had to do a bit more shopping. This has been the standard of their customer service and is why I will always use them for my electronic needs.

It took about three hours to set up my phone, but I guess that’s how long it takes the associates. We’re very nice and considerate.