Customer Ratings & Reviews

Tyler at the Mentor Best Buy gave me the great service with my Apple products that the Geek Squad was NOT able to do. My suggestion is to make sure someone is properly trained before assigning them to help at the GS desk.

I did not have an appointment when I came in, but I didn't wait too long to see a Geek Squad member. Once I did, he was quick and thorough and understood quickly my situation. I have always had good success with Geek Squad. I recommend them.

My wife bought a new Google Pixel 10. Phone purchase part wasn't too bad, but when it was time to transfer data to the new phone we learned it wasn't done by the sales person as before. We had to go to tech spt and get an appointment. It was 10 am and earliest appt was 4:45 pm that day. We live near Hondo, TX so that wasn't a good Friday drive time for 81 yr old me. Thanks to Josh in Tech Spt we got a 10am opening time slot on Monday, Labor Day. Josh was there waiting for us when the store opened at 10 and got my wife's new phone all set up and working great. Josh put a great finishing touch to what had become an irritating situation with 2 50 mile round trips to SA.

Bought new laptop and the Geeks transferred all old data from old laptop to new one. They got laptop back to me quickly and it was set up perfectly. Also wiped and disposed of my old laptop.

I purchased a tablet as a gift for my wife, she experienced difficulties setting the tablet up and the geek squad had her up and running in very little time. Thanks you guys!

The agents work in a streamlined and efficient fashion. They addressed all of my questions and made sure all of our requested needs for set-up were met. We love our new laptop! Such ease of use. And the team has also been readily available to answer any questions that have come up since we’ve brought it home (not many, but a few as I’m learning!) :) Appreciate the support-you guys are the best!

Has Justin help with setting up two new phones. He was very patient and thorough.

Excellent and speedy set up of the new laptop. The technician even cleaned up some obsolete files. Helped me to link it to iCloud for backup. And explained what he did to the computer in a way that was easy to understand.

I received a new Amazfit watch for Xmas and couldn't figure out how to use the darn thing! The Geek Squad at BB activated my watch in about 10 minutes! I was very happy with their quick service.

I have been a member of this service for YEARS!! I love their professionalism, knowledge and care they give me. I would never go anywhere else. If you have thought about joining in with this elite group, you will not be disappointed.

got my new phone set up and transfered my old phone stuff to my new phone

Setup was quick and easy. Techs took care of everything.

agent removed apps to restore my service. i was glad they did a good job

This was my first experience with the Geek Squad. I quickly learned that the people behind the counter are not the geeks. I suppose they are Geeks in Training or GITs. The real geeks are hidden in the back of the geek section of Best Buy. My problem was not typical. I was rebuilding my computer, upgrading the GPUs (now has 3 GPUs) and the motherboard had crashed and I suspected it had sizzled. Furthermore, I had added more storage so that the main box had 14TB. It was tweaked for speed, but not overclocked. But it was not booting. So, first I was told that it would cost 99 bucks for a service contract in order to fix it. Sound expensive? It wasn't, not really. Somewhere along the line, I had fried the PSU. That's not cheap. Best Buy replaced it under my contract (read: for Free) So the first bit of work was a bit slow. Okay, very slow. It took them 6 days to get it all sorted out. I rely on my computer. Finalyl, it was finished. The problem is that they had not set it up with SLI on the GPUs and I wasn't set up for my standard three monitors that I use. Also, the computer was not booting from the SSD drive. It booted from my RAID. This wasn;t good because the config file was about half way done on the RAID. At this point , I figured it was time to switch horses. It was a little harder to explain how I wanted it to work with GITs relaying information to Geeks. Not much direct contact.. Geeks did a good job but I needed someone to sit with me and tweak everything in. So, I called a different service , who sent someone out to finish the finer details. It was an expensive ordeal all together, BUT Best Buy's Geek Squad did a good job at getting everything right. Again, this was not a typical fix, it was more like a rebuild. Nice work... P.S.- I saw 0 female geeks. What's up with that?

Did not have an appt. but was taken care of right away. Service on cell phone

Very pleased with the transfer of data from my old phone to the new one. Very quick, friendly service. No surprises.

Transferred the info from very old apple ipad to new ipad. Some of this involved helping with old apps that needed a password but he very patiently helped to reset the password. He was great!

Geek Tech Squad did excellent job transferring data between old and new phone & assisting in other products set up as well

they did an awesome job in helping me when I bought a tablet and setting it up with also my phone.

Jay was wonderfully patient and competent, and set up my mother in law’s iPad, and successfully got her email set up