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Customer Ratings & Reviews

Your price for this item is $53.99
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The comparable value price is $269.99

Customer reviews

Rating 4 out of 5 stars with 320 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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78%would recommend to a friend

Customers are saying

Customers are enthusiastic about the ION Robot Vacuum's cleaning performance and ease of use, with many praising its strong suction and long battery life. However, some users experienced challenges with the robot's navigation, noting inconsistencies in its movement and occasional difficulties connecting to Wi-Fi. The app functionality also received mixed reviews, with some users reporting connection issues. While the price point is often cited as a positive, concerns remain regarding the vacuum's mapping capabilities and noise level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 76 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Shrark robot

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark cleaning robot is a convenient addition to any home looking to simplify their cleaning routine. It excels in many aspects, such as efficient navigation, thorough cleaning on most surfaces, and easy-to-use controls. The robot's scheduling feature allows for automated cleaning sessions, which is a time-saver. However, one notable drawback is its difficulty in cleaning edges along walls and cabinets. While it does a commendable job in open areas, it might require manual intervention to ensure complete cleanliness in tight spaces. Overall, the Shark cleaning robot is a reliable choice for general floor cleaning but may require some extra attention in hard-to-reach areas. It's a valuable addition for those seeking a more hands-off approach to cleaning but should be supplemented with occasional manual cleaning for optimal results in edge areas.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Nervous to buy but recommend 100%!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 4 children & 2 dogs . This purchase has made my life SO much easier !! Recommend 100% . I have 4 bedrooms and this is definitely been the best investment . I was nervous at first wondering if i would need another robot for my house which is big or if it would be a waste of money , if i should purchase a more expensive brand . But so far only this shark is the only one needed . I simply recharge to finish the entire house! It even docks its self & will not fall down stairs etc ; I’ve had for 20 days & so far still works PERFECTLY!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Love it!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mostly use this on hard surfaces. But, it works great on carpet too.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Shark Robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark Robot works great and I have no complaints about its capabilities and convenience and it’s an extremely well made product. However, this just isn’t for me! I’m hands on and I vacuum in a pattern and The Shark is all over the place.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Really good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this vacuum a couple of days ago, and I can tell you, it cleans really well, it does the job perfect, I will continue testing it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Cleaning performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    What's not to like....

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark ion Robot Vac (model RV763) is a really good product. The vac does a very impressive job of cleaning as a result of some impressive features. The robot easily connects to wifi through the Shark app. You can operate without wifi/app by manually pressing operating buttons on the top of the unit. The robot nests in its charging station and in a few hours it is ready to clean. The charging station can be placed conveniently near a receptacle and not take up much space. We have tile, hardwood floor, as well as laminate and the robot cleans all of them quite well. The built in sensors allow the robot to feel its way around your house as it cleans the floor. The rubber bumpers protect your walls and furniture. I am impressed to see that it picks up dirt and debris around the entire circumference of the robot. The dirt is pulled in and stored in the bin. The wheels allow the robot to move around multiple rooms and pass over floor moldings quite easily. As for cleaning, we own a cat and the amount of cat hair this unit picks up is incredible. It is incredible to see the amount of hair and debris this thing picks up. The lithium battery lasts a good long time. While manual operation is an option the use of the app really makes this robot a star. The app is very good. You can set schedules and operate the robot from anywhere you have internet access. You can program areas to avoid and areas to clean. The dust bin easily empties and snaps back in for the next cleaning. I can't find one thing to dislike about this robot vac. Shark made a very good product and provided an app that enhances the robot vac and brings out the best features.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Suction

    Rated 4 out of 5 stars

    I’d buy it again.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this vacuum for a month now & I love it. The only reason I gave it a “good” rating is because it doesn’t have mapping. I knew that going into my purchase however, with the price of this product mapping should be included for this model. Other than that it does suction well & it picks up A TON of debris. The app is helpful as well since I have a dog who doesn’t like vacuums — I go intro my room, shut the door and use the app to start the vacuum & it runs for an hour. Also you can set up a schedule for it to automatically run.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Mapping, Navigation, Wi-fi connectivity

    Rated 1 out of 5 stars

    not for me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dosn't keep not finding it's housing. keep going over the same places and missing places, have no actual auto mapping where it know where he went and where he didn't. can't use your phone to control, unless you have wifi 2.4, I only had wifi 5 so I couldn't use it. ended up refounding it. got to say place it did pass was cleaning pretty well.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you weren't happy with your robot, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Mapping

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok, it cleans well, definitely gets the job done. But its random, it doesnt have mapping so it will vacuum a spot over and over.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this vacuum for a while and does a great job cleaning the floors

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Fantastic for pet hair!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a lot of furniture or standing items on the floor, this isn't for you. It definitely gets the job done, and very very well. However i have cats, and a few standing cat trees. When it runs and reaches any of the cat trees, its an endless circle until i can pick it up and move it. Its like a child stuck in the a play pen. However I still highly recommend, especially if you have pets.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Worth it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans up my 2 golden retriever hair great. Just have to empty it more often. I plan to upgrade to the one with the docking self cleaning one but this works perfect, especially for the price

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Good basic robot vac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking robot vac. Only wished it would follow a map to clean. It cleans in all directions doesnt really follow a path. Bounces from wall to wall, but does excellent in cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Shark Robot Vacuum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum works well but over time loses power we have noticed. All in all still nice to have extra help cleaning up areas that are missed.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good vacuum! Cleans well. However bumps into everything and goes anywhere randomly. No sense of direction

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Love and hate!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: cleans really good Cons: it bumps into walls all de time and its loud

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacum. Easy operations and does a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Stark robot vacuum

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good robot cleaner. Its goes long and do the job perfectly. It’s pick up more than the broom.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Cleaning performance

    Rated 5 out of 5 stars

    Little but great vacuum.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't sound very strong but does an excellent job. It isn't very loud which is a plus and covers the 1500 square feet easily and efficiently. Runs approximately 1.5 hours.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Easy to use and works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and works great. Vacuums nicely on hardwood and carpet. Easy to use

    I would recommend this to a friend