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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 320 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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78%would recommend to a friend

Customers are saying

Customers are enthusiastic about the ION Robot Vacuum's cleaning performance and ease of use, with many praising its strong suction and long battery life. However, some users experienced challenges with the robot's navigation, noting inconsistencies in its movement and occasional difficulties connecting to Wi-Fi. The app functionality also received mixed reviews, with some users reporting connection issues. While the price point is often cited as a positive, concerns remain regarding the vacuum's mapping capabilities and noise level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 29 reviews
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Not the best but he does get it clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this is my first “robot” vacuum. I named him Jeff lol. While his battery last for ever, his canister is very small and I usually have to stop him every fifteen minutes to dump it out. He also has got caught on my dogs tail repeatedly. The bristles on the outside that spin will continue to twist even after it wraps up. She’s an older dog and isn’t bothered by sound or machines. Now I make sure to put a boundary around her so she doesn’t get caught. Also he has zero sense of direction. He just kind of randomly moves around. Also when I send him to dock he retaliates and almost purposefully gets him self stuck. He will go to the opposite side of a room away from the dock and go places he never does on clean lol.

    I would recommend this to a friend
  • Cons mentioned:
    App, Navigation
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A Quick but Not So Quiet Cleaner

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Off the bat I have to say this is certainly the fastest moving robot vacuum I have ever owned, further than that there are certainly some drawbacks although it is a good unit for what it is. I have primarily set this to run in max mode as I have two dogs and have a recurring cleaning setup a few times a week, my first issue is that the app never tells you if the robot is running or even if there was an issue during the run, (I came home once and it was stuck) which may be Android specific but it is good to know that the robot did run when you weren't around. Additionally, when you are home you are going to know it's cleaning as it will what sounds forcefully bump into walls and objects along it's path of travel, which also is a path I still don't entirely understand. It roams from room to room but back to rooms it was in with a smash sounds to follow. Nothing has even been damaged but it's something that took some getting used to. On my bare floors this unit did a very good job, even with two long haired dogs. I did clean the unit out multiple times the first run to give it a fighting chance because there was a lot of hair to be cleaned. I will say my area rugs didn't really see much of a difference and the part that saddens me the most are the corners of my house as there are still unfortunately dust bunnies about in those areas. Regardless of this the main parts of my floor are definitely clean and having a robot to do so is an added benefit, I just wish it would do a better job on my area rugs and in the corners of the rooms. I still think this is a good unit for the price and would recommend it for that reason.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Navigation
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Quality Shark robot vac

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ION Robotic Vacuum RV763 HIGH Quality robot vac: 1. Long lasting battery for whole house cleaning 2. Manual located at the Shark site 3. One year warranty 4. 3 total brushes 5. Dirt pick-up was excellent 6. Robust main brush 7. Cleans under beds and furniture without issue 8. Shark quality (premium brand) 9. Dust bin is easy to remove and clean Setup: Follow the directions exactly on initial setup. The assembly instructions are clear. The low profile cleans under beds and makes this a great choice for everyday whole house cleaning. Super-fast as this is not a snail. APP works fine! Docking without issue and does not launch on power surges like my other two robot vacs (IAN storm tested). Final thoughts: This is a quality robot vacuum. Shark has a long reputation for making high quality products that are designed properly. They are dependable, reliable, user friendly, and at the right price point. Cat whiskers are a little short but get the job done. Was surprised it cleans as well as it does since this is one fast rabbit. Pictures enclosed! Overview The Shark ION Robot is designed with a Tri-Brush System. Combining side brushes, channel brushes, and a multi-surface brush roll to handle debris on all surfaces, corners, and edges. Use the Shark Clean app or voice control with Alexa or Google Assistant to start cleaning from anywhere. 3-brush types, 1-powerful clean: tri-brush system combines side brushes, channel brushes, and a multi-surface brush roll to handle debris on all surfaces Completed integrated in your homes: Shark ION Robot senses ledges and stairs, avoids damaging furniture and walls, and maneuvers around potential stuck situations, truly knowing your home Clean from your phone: Shark Clean app lets you start and stop cleaning and schedule your robot to clean whenever you want Easy voice control: use alexa or google assistant to easily make the robot clean at your command in your connected home 120-minute run time: whole-home, floor-to-carpet cleaning for up to 2-hours Built, Tested, and perfected: shark puts their robots through rigorous testing, performing thousands of hours of real-life use to give you a reliable, ultra-powerful clean Deep carpet and floor cleaning Wi-Fi control with Shark Clean app and alexa Specifications Dimensions: H 3.54 in, W 12.6 in, D 12.4 in Dimensions Product Depth (in.) 12.4 in Product Height (in.) 3.54 in Product Width (in.) 12.6 in Details Amperage (amps) 1.8 A Appliance Category Floor Care Bag Type Bagless Battery Life (Max) 120 Minutes Battery Type Lithium Ion Brush Bristle Type Plastic Cleaning Path Width (In.) 5.9 in Color Family White Commercial/Residential Residential Filter Type Vacuum Floor Care Features Multi Brush System, Pet Hair, Rechargeable, WIFI Included Accessories No additional accessories included Material Plastic Navigation Path Random Navigation Number of Batteries Required 1 Product Weight (lb.) 9.92 lb Recommended Surfaces Carpet, Hardwood/Wood Laminate, Multi surface Returnable 90-Day Robotic Cleaning Type Vacuums

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Mapping, Navigation, Wi-fi connectivity

    Rated 1 out of 5 stars

    not for me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dosn't keep not finding it's housing. keep going over the same places and missing places, have no actual auto mapping where it know where he went and where he didn't. can't use your phone to control, unless you have wifi 2.4, I only had wifi 5 so I couldn't use it. ended up refounding it. got to say place it did pass was cleaning pretty well.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you weren't happy with your robot, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Perfect for dog hair.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have no complain about the vacuum. It was easy to set up and get running. Got it most and for most to get dog hair and so far its woking perfectly. The only thing that can get improved is that it gets lost when i send it to dock.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Fantastic for pet hair!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a lot of furniture or standing items on the floor, this isn't for you. It definitely gets the job done, and very very well. However i have cats, and a few standing cat trees. When it runs and reaches any of the cat trees, its an endless circle until i can pick it up and move it. Its like a child stuck in the a play pen. However I still highly recommend, especially if you have pets.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Good basic robot vac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking robot vac. Only wished it would follow a map to clean. It cleans in all directions doesnt really follow a path. Bounces from wall to wall, but does excellent in cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good vacuum! Cleans well. However bumps into everything and goes anywhere randomly. No sense of direction

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Great cleaner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job picking up dirt and fur. Sometimes gets stuck around chair legs. Otherwise a great vacuum!!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation, Noise level

    Rated 3 out of 5 stars

    Ok Model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Noisy and Basic model. Not smart enought. it changes the direction when bumps in to something and never goes back to same spot to clean again.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    IRobot vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do like this vacuum, however, i really would like to be able to tell it wher to go without having to stand in front of it or pick it up. Decided to order the next level up.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation, Noise level

    Rated 3 out of 5 stars

    Real shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To noisy, not enough suction, does not stop, goes forward to fast and bumps into furniture to hard

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Excellent.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty decent Shark robot, sometimes it get stuck but is not a big deal.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Shark versus Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it because I got a warranty refund for store credit. I works well. I had a roomba and what I like better about the Shark js that the roomba would get stuck and need to be picked up. This one just goes in reverse and moves elsewhere.

    I would recommend this to a friend
  • Pros mentioned:
    Suction
    Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Id buy something else.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was cheap wanted to really see the difference. It picks up hair but gets full/block pretty fast. It doesnt navigate stairs, and it appears to do worst than a roborock s5 thats over 5 years old. I mean it works i bought a gew to try out 1 for each level of the house. But I would buy the better ones if you can. This is just a meh unit.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation, Noise level

    Rated 1 out of 5 stars

    I am getting my money back.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am returning it. Didn’t like it at all. It doesn’t return to the dock by it self like my old one. It bangs every where, extremely noisy. I put little things on the floor all over the house to see if was going to be picked up, when I came back from work it was dead in the rug and nothing was cleaned. Very disappointed.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second one i have two running constantly love them can’t imagine life without

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Dumb but okay.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not very smart but does what it needs to do. It does take up a lot of wifi bandwidth, which is extremely annoying. Also, it does require babysitting, which kind of defeats the purpose. It's 2023 I thought that robot vacuums would be more advanced at this time. It ran over dog pee in my house and spread it all over my floor.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation, Noise level

    Rated 1 out of 5 stars

    RUNS INTO EVERY SINGLE THING!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Robot is extremely loud, it’s going back! Do not recommend. I had multiple and this one here so loud and hits every thing in its way.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation, Wi-fi connectivity

    Rated 1 out of 5 stars

    Not a great device.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item would not connect to Wi-Fi. First attempt at use without connecting to Wi-Fi and the device fell off the stairs. Attempted to reset the device and try again but Same issues.

    No, I would not recommend this to a friend