Customer Ratings & Reviews
- Model:
- RV763
- |
- SKU:
- 6514531
Customer reviews
Rating 4 out of 5 stars with 320 reviews
(320 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers are enthusiastic about the ION Robot Vacuum's cleaning performance and ease of use, with many praising its strong suction and long battery life. However, some users experienced challenges with the robot's navigation, noting inconsistencies in its movement and occasional difficulties connecting to Wi-Fi. The app functionality also received mixed reviews, with some users reporting connection issues. While the price point is often cited as a positive, concerns remain regarding the vacuum's mapping capabilities and noise level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performanceCons mentioned:Mapping, Navigation, Wi-fi connectivity
Rated 1 out of 5 stars
not for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dosn't keep not finding it's housing. keep going over the same places and missing places, have no actual auto mapping where it know where he went and where he didn't. can't use your phone to control, unless you have wifi 2.4, I only had wifi 5 so I couldn't use it. ended up refounding it. got to say place it did pass was cleaning pretty well.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your robot, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performanceCons mentioned:Wi-fi connectivity
Rated 5 out of 5 stars
Vacuum
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum took some work to get it to connect to the Wi-Fi
I would recommend this to a friend - Cons mentioned:Wi-fi connectivity
Rated 3 out of 5 stars
Connectivity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device did not connect to the wifi when i first set it up. Giving it 3 stars for that.
No, I would not recommend this to a friend - Cons mentioned:Wi-fi connectivity
Rated 3 out of 5 stars
WiFi Error
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs good other than the internet disconnecting. Only runs manually
No, I would not recommend this to a friend - Cons mentioned:Wi-fi connectivity
Rated 2 out of 5 stars
Poor connection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Personally, I struggled a lot to connect this vacuum to my cellphone. I personally did not love it. I returned it 2 days after not being able to connect it to my phone and even struggled to connect it with the help of Shark’s Costumer Service. (I am Tech-Savvy and this was a challenge).
I would recommend this to a friend - Cons mentioned:Navigation, Wi-fi connectivity
Rated 1 out of 5 stars
Not a great device.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item would not connect to Wi-Fi. First attempt at use without connecting to Wi-Fi and the device fell off the stairs. Attempted to reset the device and try again but Same issues.
No, I would not recommend this to a friend - Cons mentioned:Wi-fi connectivity
Rated 2 out of 5 stars
Would not connect to WIFI.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big issue! This vacuum would not connect to my WIFI. Called their support and they could not figure out either.
No, I would not recommend this to a friend - Cons mentioned:Wi-fi connectivity
Rated 1 out of 5 stars
Sorry - wanted to love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect to wifi. we had a tech come to the house and he couldn't get it connected either
No, I would not recommend this to a friend - Cons mentioned:Wi-fi connectivity
Rated 1 out of 5 stars
Don’t buy shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t connect to wifi, have tried everything even bought a new router. Won’t connect to 2.8 wifi
No, I would not recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Wi-fi connectivity
Rated 1 out of 5 stars
Not sold on this
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to set up but very difficult to sync to your wifi
No, I would not recommend this to a friend