Customer Ratings & Reviews
- Model:
- RV763
- |
- SKU:
- 6514531
Customer reviews
Rating 4 out of 5 stars with 320 reviews
(320 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers are enthusiastic about the ION Robot Vacuum's cleaning performance and ease of use, with many praising its strong suction and long battery life. However, some users experienced challenges with the robot's navigation, noting inconsistencies in its movement and occasional difficulties connecting to Wi-Fi. The app functionality also received mixed reviews, with some users reporting connection issues. While the price point is often cited as a positive, concerns remain regarding the vacuum's mapping capabilities and noise level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Rated 3 out of 5 stars
Shrark robot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark cleaning robot is a convenient addition to any home looking to simplify their cleaning routine. It excels in many aspects, such as efficient navigation, thorough cleaning on most surfaces, and easy-to-use controls. The robot's scheduling feature allows for automated cleaning sessions, which is a time-saver. However, one notable drawback is its difficulty in cleaning edges along walls and cabinets. While it does a commendable job in open areas, it might require manual intervention to ensure complete cleanliness in tight spaces. Overall, the Shark cleaning robot is a reliable choice for general floor cleaning but may require some extra attention in hard-to-reach areas. It's a valuable addition for those seeking a more hands-off approach to cleaning but should be supplemented with occasional manual cleaning for optimal results in edge areas.
No, I would not recommend this to a friend - Pros mentioned:Cleaning performance
Rated 3 out of 5 stars
Shark Robot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark Robot works great and I have no complaints about its capabilities and convenience and it’s an extremely well made product. However, this just isn’t for me! I’m hands on and I vacuum in a pattern and The Shark is all over the place.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt seem like a very smart robo vacuum. More bumb navigation. Didnt like that. Suction didnt seem great. But seemed decent overall for the price.
I would recommend this to a friend- Cons mentioned:App, Mapping
Rated 3 out of 5 stars
Not a Fan of Shark Robots
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Shark upright Vacuums, but maybe I am crazy but I am not a big fan of this Shark. It's mapping stinks. Just jumps around and bumbs into things every 2 seconds. As others have said the App stinks as well. My inlaws got a cheapo Roomba and it works great i think i would do more research next time.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're sorry to hear that you aren't happy with your robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
- Cons mentioned:Navigation, Noise level
Rated 3 out of 5 stars
Ok Model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Noisy and Basic model. Not smart enought. it changes the direction when bumps in to something and never goes back to same spot to clean again.
No, I would not recommend this to a friend - Cons mentioned:Navigation, Noise level
Rated 3 out of 5 stars
Real shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To noisy, not enough suction, does not stop, goes forward to fast and bumps into furniture to hard
No, I would not recommend this to a friend - Pros mentioned:Cleaning performance
Rated 3 out of 5 stars
It's okay...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay but isn't life changing like everyone says. I do like that it can go under the bed and vacuum up all the dust, so that's really nice. I run it once a day mainly in the bedrooms. This won't replace your regular vacuum.
I would recommend this to a friend - Cons mentioned:Navigation
Rated 3 out of 5 stars
Shark versus Roomba
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it because I got a warranty refund for store credit. I works well. I had a roomba and what I like better about the Shark js that the roomba would get stuck and need to be picked up. This one just goes in reverse and moves elsewhere.
I would recommend this to a friend Rated 3 out of 5 stars
Meh.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two. One failed by not sensing the staircase. The second is now dead and will not recharge. Got about a solid year of continuous work out of it but once it decides enough that’s it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for taking the time to review the Shark ION Robot Vacuum. We're sorry to hear about the difficulties you've had with both units—one with stair detection and the other no longer recharging. While we're glad the second unit provided about a year of solid use, we understand how disappointing it must be when a product stops working without warning.
We’d like to take a closer look and see how we can support you further. Please reach out to our Robot Support team at 1-888-228-5531 so we can discuss your experience in more detail and explore possible next steps.
Kind regards,
Shark Clean
- Cons mentioned:Mapping
Rated 3 out of 5 stars
Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mediocre suction at best. Doesn’t map your space like some of the other models. Just an ok option.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark - ION Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
- Cons mentioned:Mapping
Rated 3 out of 5 stars
New vac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest it does a good job on the vaccuming but i wish it had a map. Also it falls down stairs we have to set barriers
I would recommend this to a friend - Cons mentioned:Wi-fi connectivity
Rated 3 out of 5 stars
Connectivity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device did not connect to the wifi when i first set it up. Giving it 3 stars for that.
No, I would not recommend this to a friend - Cons mentioned:Wi-fi connectivity
Rated 3 out of 5 stars
WiFi Error
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs good other than the internet disconnecting. Only runs manually
No, I would not recommend this to a friend - Cons mentioned:Noise level
Rated 3 out of 5 stars
Nice price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice robot vacuum but my small dog keep barking on it i have to return it
I would recommend this to a friend - Cons mentioned:Noise level
Rated 3 out of 5 stars
Wont replace sweeping entirely.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does an OK job but misses quite a few spots. Its also noisier than I expected.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Sensitive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great when works. Very sensitive and half the time won’t go.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi KyraL,
Thank you for taking the time to share your thoughts on the Shark ION Robot Vacuum. We’re happy to hear that you enjoy it when it works, but we’re sorry to hear about the sensitivity issues causing it not to function properly at times.
This could be related to sensors or navigation settings. We’d love to assist you in troubleshooting to ensure your vacuum operates seamlessly. Please reach out to our Robot Support team at 1-888-228-5531, where our experts can guide you through resolving this issue.
Your feedback is important to us, and we’re committed to ensuring you have a great experience with your Shark products.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performanceCons mentioned:Navigation
Rated 3 out of 5 stars
My robot vacuum ION
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The robot does a great job cleaning my carpet and fairly good job on the hardwood floors. The fact that it keeps bumping around is annoying, very annoying.
I would recommend this to a friend - Pros mentioned:Battery life, Ease of use, SuctionCons mentioned:Navigation
Rated 3 out of 5 stars
Good for light cleaning. Bad for pet hair.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pro: -Simple to use -App and voice control Con: -Bounces around randomly -Suction power is okay -Dust can spill out when lifting the vacuum or when removing the bin -Pet hair clogs the bin -Maintenance This model has simple maneuverability, with it just going forward until it hits something, turns, and repeats. How well it covers an area really depends on the room. It’ll eventually cover the entire space but it runs at a random pattern so it can take quite a bit of time. Suction power is okay for light surface level cleaning, more suited for hard floors. There’s also a lot of maintenance needed after each cleaning. Performance The suction is not that strong and it doesn’t pick up dust along walls and corners. On hard floors, it can pick up small debris like cat litter and does a good job for fine dust. It has a harder time with carpet, picking up surface level dust. Bigger debris like confetti can be missed. It doesn’t do well with pet hair. It will pick it up but it will start getting caught within the combs and start blocking the dust bin. Maintenance The dust bin will have to be emptied after each use. The pre filter needs cleaning and any hair or large debris caught in the comb has to be cleared each time. The filter will need to be replaced periodically depending on use. Beyond those regular maintenance, the roller brush can be removed and cleaned or replaced if needed. The App and Voice Control The app functions are somewhat limited for this model. It only allows for remote start and stop. Schedules can be set up for each day of the week, but it didn’t work for me. For Alexa voice commands, you need to download the skill and link your account. Battery The battery can run up to about 2 hours. It should be enough to clean an average sized room. It took about 30-60 minute to clean one room. Final Impression If you need a simple cleaner for light work and don’t mind the little vacuum running around and bouncing into things, then it’s fine. If you have pets then this may not meet your needs. The hairs will get caught up and start blocking the dust bin. There’s also a lot of maintenance to be done regularly.
I would recommend this to a friend Rated 3 out of 5 stars
It's Okay, at best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting it to map the house, but it doesn't. Sometimes the app doesn't work either.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Good vacuum, needs better programming
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum work very well, but there is no tracking software so it just runs until the battery needs recharged. Is not very loud which is a plus.
No, I would not recommend this to a friend







