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Customer Ratings & Reviews

$699.99

Customer reviews

Rating 4.6 out of 5 stars with 161 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers find value in the Matrix 2-in-1 Robot Vacuum & Mop's cleaning performance, with users reporting exceptionally clean floors. The robot's suction power and precise navigation are also highly praised. Additionally, customers appreciate the low noise level and ease of use, making it a convenient addition to their homes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 161 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark matrix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Vacuum and mop perfectly my tile floors and wood floors. Very satisfied with this Shark robot. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! A little noisy but quieter than a regular vacuum. You can map out your home using the app which is helpful and easy

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have it scheduled to clean nightly while the house is quiet! Needs to run a few times to get everything but it has been great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cleaning the carpet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this robot 1st time its cleaning good and quality was good but it was cleaning only 90% it’s working fine and removing hair from carpet its good

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Life Saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a life saver. It saves me time with cleaning and my floors look great.

    I would recommend this to a friend
  • Pros mentioned:
    Navigation

    Rated 5 out of 5 stars

    Great Vaccum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smart vacuum maps the room and does not run into things. Very gentle

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark mops and vacuums at the same time. Wife loves it, and also loves that you can customize the areas to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good i don't regret buying. Itty makes cleaning a lot easier.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark 2n1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, received it as a gift for Christmas. Cleans good from carpet to hardwood flooring.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My little helper

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans well… was amazed of the dust and dog hair it finds.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vaccum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Mops and vaccums my floors very well

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a disabled vet, this is a life saver. My back would kill me using any regular vacuum. Just be cautious of any cords.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great as a vacuum. I haven't used the mop feature yet though.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease

    Rated 5 out of 5 stars

    One of the BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Love!! Easy to set up and map our home. Does an amazing job grabbing all the dirt off the floors.

    I would recommend this to a friend
  • Pros mentioned:
    Navigation

    Rated 5 out of 5 stars

    Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works well even with 2 pets. Great navigation and good price.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Nice robo vaccum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans quite good on carpet as well as hard surface.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Busy man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love being able to set a schedule and come home to have a clean house

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best purchase of 2025

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase of 2025. Super efficient, not loud. Perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Clean

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every easy to set up and cleans all messes with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark robot vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for people who have multiple pets. My floors have never been cleaner.

    I would recommend this to a friend
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