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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 96 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the PowerDetect ThermaCharged Robot Vacuum & Mop with Heated Mop Cleaning NeverTouch Pro Base. The cleaning performance is excellent, with users noting that it does a far better job cleaning. Users appreciate the navigation capabilities and how smart it is. The straightforward app setup is also a plus for many users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 96 reviews
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Finally Gets Mopping Right

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark's PowerDetect ThermaCharged Robot Vacuum & mop with Heated Mop Cleaning NeverTouch Pro Base Very able, mostly hands-off cleaning with a built-in feel for busy houses with mixed flooring and pets Combine the power of both good vacuuming and surprisingly good mopping with a base station that does all of the dirty work for you. The robot itself is rather understated with a black color, the base is large and will require a permanent placement against a wall with hard flooring due to the mop-washing feature. The total build is an honest no-frills feeling of solidity and convenience in terms of functionality, easy to remove clean and dirty water tanks and a bagless debris bin in the base that you can empty directly into the trash The star of the package is the NeverTouch Pro Base: here the temporary robot dustbin is emptied into a large 60 day capacity dustbin, the robot's water tank is refilled for up to about 1 month, and then the mop pad is washed and dried after every run using ThermaCharged heated water and air. This means that you aren't constantly rinsing out mop pads covered in grime or spending your lay fingers touching dusty bins which make the day to day upkeep seem minimal as compared with some robot combos that are much older. Vacuum performance: Strong everyday debris, exterminate pet hair and grit. sensors Dirt Detect, Edge Detect, Floor Detect) run at PowerDetect system and boost of suction where the floors are dirtier, the vacuum pressure for cleaning out of the edges and for adapting the power according to the surface of type. On hard floors it does an especially good job, while on carpets it gives thorough cleaning on the surface even if it won't negate a full cleaning of the surface with a full-size upright. For mopping, the robot has a single pad using scrubbing action and such features as Wet Edge Detect and automatic mop lift to let it reach the wall alongside carpets remain dry; the ThermaCharged system in the base then simply washes the mop in water heated to temperatures around 185 and dries it down with hot air, meaning each cleaning should have a clean new mop and not one smearing around yesterday's dirt. Navigation utilizes advanced mapping with the help of 360deg LiDAR sensors and other sensors that assist the robot in moving efficiently, getting into corners, and avoiding common obstacles and climbing modest thresholds. app control- the app allows you to map rooms, set future cleans to occur at a later time, and send the robot to specific places, though some may find the app would be able to provide more control over things such as water-flow and editing a map. In day to day usage, thanks to the auto-emptying, auto-refilling, and auto mop wash/dry, this seems to feel as close as you can get to a "set it and forget it" cleaner, especially if you run it several times per week so your floors don't get overwhelmingly dirty. best suited to the home where you have a lot of hard flooring, pets, and people who just want convenient convenience more than tinkering around, and don't mind the footprint of a large base station in exchange for far less manual cleaning. Pros and cons Pros:    - Very low maintenance due to self-emptying and self-refilling and heated mop wash and dry in the base.   - Good vacuuming of everyday cleaning, good cleaning of edges, adaptes for the different kinds surfaces.   - Effective and hygienic mopping using automatic pad lift to protect carpets, and keep them 100% dry. Cons:    - Large base needs space on hard flooring and I believe may be visually bulky in smaller rooms.   - Decent app and controls but not the most granular or polished in the segment, especially to the power user   Like most robots, it does maintenance cleaning very well, but it will not fully replace occasional cleaning with a full-sized one. Overall, the Shark PowerDetect ThermaCharged Robot Vacuum & Mop with NeverTouch Pro Base is a comprehensive robot that comes off as a well thought out, mid to upper range robot combo that puts less focus on showcasing its abilities and more on the convenience and hygiene aspect of being a robot.If you're looking for one device to vacuum and mop your floors sporadically as much as possible with as little hands on impact as possible, then this one is an attractive option to consider, especially if you have pets and mostly hard floors throughout the property.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Setup ease

    Rated 5 out of 5 stars

    Buy it! You won't regret it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to purchase another robotic vacuum after owning and being disappointed in two different Roomba's. I was even more reluctant to get a 2-in-1 vacuum mop combo. After reading the reviews and doing a lot of research, I finally pulled the trigger, and WOW! I'm SO glad I did! With 4 kids, a German Shepherd, a Doberman, and a frequently muddy backyard, I was not expecting much. My hope was at best, it would reduce me vacuuming to once per day, and at worst, I would be highly annoyed and return it. Not only do I no longer have to vacuum manually, I only manually mom about once every week and a half or two weeks. This little guy really does clean my hard floors and carpets amazingly well. The app is easy to use, the robot is very easy to set up, and even easier to maintain. The amount of time I save AT LEAST twice a day is incredible. Truly, I am in awe of this thing. If you are on the fence about purchasing it, don't be, I promise you it's worth every dang penny!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Suction power

    Rated 5 out of 5 stars

    Excellent vacuum & mop combo – highly recommend!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this Shark vacuum and mop combo. It does an amazing job cleaning my floors and makes my life so much easier. It vacuums and mops at the same time, picking up dust, dirt, and pet hair while leaving the floor fresh and spotless. It’s very easy to use, lightweight, and the suction power is excellent. The mopping feature really impressed me — it cleans without leaving streaks and dries quickly. It works great on hard floors and handles everyday messes perfectly. Overall, this is an excellent product and well worth the money. I’m very happy with my purchase and would definitely recommend it to anyone looking for a reliable vacuum and mop in one machine. A+++

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this vacuum as a Christmas present to myself after my other self emptying vacuum finally kicked the bucket and i was sick of getting the cheaper ones that you need to baby sit to free them upon them getting stuck. This one may be pricy but the performance so far matches the price. There's only 2 things i do not like about it. One being that you can't relearn just a single room, you have to go through the whole sequence again. The 2nd is that it is too smart and won't bang around to get into the hard to reach places so you do end up needing to do in between chair legs and what not with a actual vacuum. Even with those two things this vacuum makes life so much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Setup ease

    Rated 5 out of 5 stars

    Its a nice helper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first got the Shark cleaner it sas easy to set up and get started. It maps out the entire house in minutes and generates a accurate map of the house. The Shark does a nice job vacuuming the house then it is capable of mopping the house. It does a decent job mopping but has trouble with overlapping routes.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Navigation

    Rated 5 out of 5 stars

    Really good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This shark is amazing, it goes around items dosent bump into thing like the older ones did. It also dose s great job on mopping!

    I would recommend this to a friend
  • Pros mentioned:
    Navigation, Suction power

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well, vacuum power is decebt too, i still clean with more powerful vacuum once or twice a week, but happy with purchase. Bonus point for me is that it really dies not get stuck anywhere

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease
    Cons mentioned:
    Mapping accuracy

    Rated 5 out of 5 stars

    Really nice item

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice and does the job. It was moderately easy to set. Mapping was a bit complex.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Shark Robot Vacuum has it's quirks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the Shark robot vacuum gets the job done, but it does have it's quirks. It cleans quite well on hardwood floors and area carpets. I have noticed I've had to clean the dust sensors a few times or it won't use that function. It's located inside the cleaning port, it took me a few minutes to find it. It also has trouble clearing a bigger threshold in my house. I honestly am not faulting the unit, it goes over the other thresholds with no issues, it's just my bathroom one it has trouble with. The mopping is impressive, and I haven't had to do any maintenance to the station since I bought it, (Nov 2025). Hope this helps make your decision

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Returned another brand twuce

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a different brand of robotic mop and vac and returned *two* of that brand because we could not get them to self empty. Wish we had tried Shark 1st! have had the other brand's robovac for many years and loved it. But the newer model of mop and vac not so much.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing rocks! Got it for my wife for Christmas and it was one of the best things I got her in a long time. Easy to set up. Easy to use. Most importantly it is very effective and quality is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Its good but...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace a roomba vac/mop. This does a far better job cleaning and the app is much better, but due to us having a sunken living room it is constantly trying to duke of hazard itself down a 1 foot drop. Something the roomba never did. Other than that it is so much better.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark robotic mop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum and mop helper. Keep my gloss white floor super clean. The schedule and separate areas provide an easy, consistent, and worry-free assistant. I am purchasing a second one for the second floor. I recommend this item 100%

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    great robot vaccum and mop that saves time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love that it doesnt need a disposable bag that you have to buy every month. just clean out the bins and it works

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Worth the purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cleaning tool is fantastic on our hardwood floors, especially because I have kids and a dog. With a lengthy schedule and keeping your home cleaner, it’s worth the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Best vacuum and mop

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shark is excellent robotic vacuum and mopping. Floor are cleaned very well

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum ! Would highly recommend! The mopping is not quite as good as the vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Too efficient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent article is very good quality is what you really need to keep your home clean and well sucked.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well! Does a great job with both vacuuming and mopping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thing in our apartment for cleaning

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best addition to our home! We have 2 dogs and it has saved us so much time in cleaning. Best part is being able to walk around without socks and know your feet won’t be dirty when you sit on the couch! Definitely recommend

    I would recommend this to a friend
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