Customer Ratings & Reviews

This is my third attempt at having a robot vacuum from three different makers over the last 5 years or so and it is my third, and FINAL, robot. I am no longer worried about a Terminator type robot apocalypse because these robots have been absolutely stupid. The only way these things are going to kill anyone is from tripping them while at the top of the stairs or through an aneurysm from dealing with them. I had really high hopes for this robot because the team at Shark/Ninja has yet to let me down, but there is a first time for everything. Now, I'm giving it two stars, because I think the robot/basestation is well built and the app works well. I would be inclined to give it a third star if it in any way had made me think it might work well for a different type of home. I have a 3000 sq/ft, two story home with mostly tile, engineered wood, and a few rugs. Of course this was only going to be able to work on one floor but it worked on neither. Downstairs is tile and some thicker rugs, perhaps an inch tall of dense fibers. Upstairs is the engineered wood, tile in the bathrooms, and thin, woven rugs. Downstairs, with the initial set-up it was an all day extravaganza of fail. It took three times to get the machine to do an accurate mapping expedition, all the while bumping itself into everything and scuffing my floorboards (I mean seriously, you shouldn't do DAMAGE to a home you are supposed to clean). When it finally had an accurate map (with rug detection), I sent it off to vacuum. About 20 minutes later, the machine makes its way back to the base station and I go check to see how it did. I immediately notice a trail of fuzzy debris that leads all the way to a PILE of vacuum debris. It seems to have 'thrown up' everything that it had vacuumed up! Wow, super useful. Shouldn't it have gone back to empty itself at the base station before it over-stuffed itself? So I can't have this thing make MORE work for me (which I accomplished with my nice Shark stick vacuum), so I thought let's try it upstairs. Upstairs was no better. Despite having thin woven carpets, tall furniture with clearance, and relatively wide open corridors and rooms it managed to get itself stuck not once, not twice, but all three times I sent it off to clean after mapping the upstairs (which thankfully only took one pass this time). For something I should be able to 'fire and forget', I can't seem to do that with this thing. A toddler in a house full of glass shards would get in less trouble than this robot. So bottom line is: No, I do not like this robot; I don't like ANY of these robots, and I wouldn't recommend getting any of them. Unless you are a masochist, then carry on.

Wow and a second wow cause this thing surprise me with how smart it is and how far it goes. This thing is very well made and can get in those hard to reach places. I have a normal vacuum and this was way better the I could have ever did. This thing is amazing and their best model yet!!!!

This is the 4th robot vacuum I’ve owned, the second with a mopping function and the second from Shark. I inadvertently ended up with a good test opportunity of the mop function thanks to a bad dog that got into the trash overnight and left me with dried yogurt to clean up on the floor. I ran the vacuum + mop cycle overnight, expecting it to fully clean the yogurt mess that was left on the floor. It was actually in 3 parts of the kitchen on a wood laminate flooring. After the overnight mop, the before and after pictures look like the mop cycle didn’t run at all. The next morning I decided to try the spot clean cycle. This in itself is poorly designed as you can’t adjust the specific area for a spot clean or select multiple spots; instead it offers a single square to clean. I selected the first area that needed a spot clean, and was happy to report it fully cleaned the area. After the spot clean is done, it has to return to the station, clean the mop pad and dry it, before it’s ready to be used again. Later that day, I ran the spot clean on the second yogurt spill. It cleaned part of it, but left a streak of it uncleaned. Again, I waited for it to finish cleaning the mop and drying it before sending it to the 3rd spot. This 3rd spot is near a rubber mat, so I wasn’t sure how it would handle it. It maps the carpet and mats in your house but didn’t create a very accurate mapping of it and there’s no way to manually adjust it’s drawing of the mat, just to have it re-map the whole area. Regardless, the spot clean did almost nothing to this 3rd spot and finished very quickly. It has a method to detect dirty carpet spots but doesn’t seem to have any idea if a mop job is completed successfully. To resolve the remaining yogurt spots, I toon a baby wipe and made one single pass over each of the remaining dried yogurt spots, and it cleaned up easily. This wasn’t hard stuck on grime, and it failed to clean it well. Because the mop feature is such an integral part of this machine, and it cleaned actual stains very inconsistently, I overall can’t recommend this product. The other minor annoyance is it will audibly tell you what it’s working on like “drying the mop pad”, but if you look in the app, it doesn’t actually show you what it’s doing. There are several times where it said something I couldn’t understand, so I opened the app hoping to see what it was doing and discovered it didn’t clearly say what was happening. It did a pretty good job of mapping my whole downstairs and handled a thick fluffy carpet without getting stuck, along with running into my dog and changing directions successfully, but overall, given the quality I’d expect from this, I’m disappointed. It’s “fine” and does a “pretty good job” of keeping things clean, but it doesn’t meet my overall expectations.

Shark's PowerDetect ThermaCharged Robot Vacuum & mop with Heated Mop Cleaning NeverTouch Pro Base Very able, mostly hands-off cleaning with a built-in feel for busy houses with mixed flooring and pets Combine the power of both good vacuuming and surprisingly good mopping with a base station that does all of the dirty work for you. The robot itself is rather understated with a black color, the base is large and will require a permanent placement against a wall with hard flooring due to the mop-washing feature. The total build is an honest no-frills feeling of solidity and convenience in terms of functionality, easy to remove clean and dirty water tanks and a bagless debris bin in the base that you can empty directly into the trash The star of the package is the NeverTouch Pro Base: here the temporary robot dustbin is emptied into a large 60 day capacity dustbin, the robot's water tank is refilled for up to about 1 month, and then the mop pad is washed and dried after every run using ThermaCharged heated water and air. This means that you aren't constantly rinsing out mop pads covered in grime or spending your lay fingers touching dusty bins which make the day to day upkeep seem minimal as compared with some robot combos that are much older. Vacuum performance: Strong everyday debris, exterminate pet hair and grit. sensors Dirt Detect, Edge Detect, Floor Detect) run at PowerDetect system and boost of suction where the floors are dirtier, the vacuum pressure for cleaning out of the edges and for adapting the power according to the surface of type. On hard floors it does an especially good job, while on carpets it gives thorough cleaning on the surface even if it won't negate a full cleaning of the surface with a full-size upright. For mopping, the robot has a single pad using scrubbing action and such features as Wet Edge Detect and automatic mop lift to let it reach the wall alongside carpets remain dry; the ThermaCharged system in the base then simply washes the mop in water heated to temperatures around 185 and dries it down with hot air, meaning each cleaning should have a clean new mop and not one smearing around yesterday's dirt. Navigation utilizes advanced mapping with the help of 360deg LiDAR sensors and other sensors that assist the robot in moving efficiently, getting into corners, and avoiding common obstacles and climbing modest thresholds. app control- the app allows you to map rooms, set future cleans to occur at a later time, and send the robot to specific places, though some may find the app would be able to provide more control over things such as water-flow and editing a map. In day to day usage, thanks to the auto-emptying, auto-refilling, and auto mop wash/dry, this seems to feel as close as you can get to a "set it and forget it" cleaner, especially if you run it several times per week so your floors don't get overwhelmingly dirty. best suited to the home where you have a lot of hard flooring, pets, and people who just want convenient convenience more than tinkering around, and don't mind the footprint of a large base station in exchange for far less manual cleaning. Pros and cons Pros:    - Very low maintenance due to self-emptying and self-refilling and heated mop wash and dry in the base.   - Good vacuuming of everyday cleaning, good cleaning of edges, adaptes for the different kinds surfaces.   - Effective and hygienic mopping using automatic pad lift to protect carpets, and keep them 100% dry. Cons:    - Large base needs space on hard flooring and I believe may be visually bulky in smaller rooms.   - Decent app and controls but not the most granular or polished in the segment, especially to the power user   Like most robots, it does maintenance cleaning very well, but it will not fully replace occasional cleaning with a full-sized one. Overall, the Shark PowerDetect ThermaCharged Robot Vacuum & Mop with NeverTouch Pro Base is a comprehensive robot that comes off as a well thought out, mid to upper range robot combo that puts less focus on showcasing its abilities and more on the convenience and hygiene aspect of being a robot.If you're looking for one device to vacuum and mop your floors sporadically as much as possible with as little hands on impact as possible, then this one is an attractive option to consider, especially if you have pets and mostly hard floors throughout the property.

I was hesitant to purchase another robotic vacuum after owning and being disappointed in two different Roomba's. I was even more reluctant to get a 2-in-1 vacuum mop combo. After reading the reviews and doing a lot of research, I finally pulled the trigger, and WOW! I'm SO glad I did! With 4 kids, a German Shepherd, a Doberman, and a frequently muddy backyard, I was not expecting much. My hope was at best, it would reduce me vacuuming to once per day, and at worst, I would be highly annoyed and return it. Not only do I no longer have to vacuum manually, I only manually mom about once every week and a half or two weeks. This little guy really does clean my hard floors and carpets amazingly well. The app is easy to use, the robot is very easy to set up, and even easier to maintain. The amount of time I save AT LEAST twice a day is incredible. Truly, I am in awe of this thing. If you are on the fence about purchasing it, don't be, I promise you it's worth every dang penny!

Sharkeisha does an excellent job at keeping my downstairs clean! Haven’t found her stuck once. Besides when she’s emptying the dustpan, it’s pretty quiet.

I absolutely love this Shark vacuum and mop combo. It does an amazing job cleaning my floors and makes my life so much easier. It vacuums and mops at the same time, picking up dust, dirt, and pet hair while leaving the floor fresh and spotless. It’s very easy to use, lightweight, and the suction power is excellent. The mopping feature really impressed me — it cleans without leaving streaks and dries quickly. It works great on hard floors and handles everyday messes perfectly. Overall, this is an excellent product and well worth the money. I’m very happy with my purchase and would definitely recommend it to anyone looking for a reliable vacuum and mop in one machine. A+++

When I first got the Shark cleaner it sas easy to set up and get started. It maps out the entire house in minutes and generates a accurate map of the house. The Shark does a nice job vacuuming the house then it is capable of mopping the house. It does a decent job mopping but has trouble with overlapping routes.

Very quiet and cleans nicely although the mopping part did get clogged within the first month of use. Easy to clean out and get back to normal though.

I bought this vacuum as a Christmas present to myself after my other self emptying vacuum finally kicked the bucket and i was sick of getting the cheaper ones that you need to baby sit to free them upon them getting stuck. This one may be pricy but the performance so far matches the price. There's only 2 things i do not like about it. One being that you can't relearn just a single room, you have to go through the whole sequence again. The 2nd is that it is too smart and won't bang around to get into the hard to reach places so you do end up needing to do in between chair legs and what not with a actual vacuum. Even with those two things this vacuum makes life so much easier.

Mapping took a few tries to get it just right but it seemed to get better each time even though it supposedly deletes the old map. Does a very good job at navigating obstacles (bathroom rugs are it's Achilles heel) and mopping is great. The only reason it get 4 stars is because it doesn't handle pet hair that well. Pet hair clogs it up. If you have pets, dont expect to not have to touch it between runs. Every 1 -2 runs, I gotta pull the roller brush out and clear the dog hair out. Other than that, we named it Jeff and it's a member of the family now. No going back at this point. Saves us from doing almost any manual floor care in our 2400 sq ft home with all vinyl floors.

This shark is amazing, it goes around items dosent bump into thing like the older ones did. It also dose s great job on mopping!

Works really well, vacuum power is decebt too, i still clean with more powerful vacuum once or twice a week, but happy with purchase. Bonus point for me is that it really dies not get stuck anywhere

We absolutely love our shark. I don’t know how we did without it before it sweeps our floors almost daily without any issues and the mop is incredible all of our floors are laminate and wood and this thing just keeps them nice and clean. We have a dog that sheds and it doesn’t even feel like we have a dog anymore because this thing is so good at picking up all the hairballs given that we do have a dog that sheds we do tend to clean it out the bin a little bit more frequent than its abilities, but that’s more so because of our situation with our pets the cleaning products are superb. The mopping solutions smells incredibly well definitely a great purchase.

Overall the Shark robot vacuum gets the job done, but it does have it's quirks. It cleans quite well on hardwood floors and area carpets. I have noticed I've had to clean the dust sensors a few times or it won't use that function. It's located inside the cleaning port, it took me a few minutes to find it. It also has trouble clearing a bigger threshold in my house. I honestly am not faulting the unit, it goes over the other thresholds with no issues, it's just my bathroom one it has trouble with. The mopping is impressive, and I haven't had to do any maintenance to the station since I bought it, (Nov 2025). Hope this helps make your decision

Really nice and does the job. It was moderately easy to set. Mapping was a bit complex.

[Employee of bestbuy] Easy setup, simple app and instructions, cleans great

This little machine is amazing. It does a good job of keeping my floors, neat and pretty, especially since I have two little dogs that like to shed. This is my fourth Robo-vac of some sort, and by far the best of them all.

Second robot vacuum that i have owned and the best one by far! I have wall to wall carpeting, and I only did it vacuum and pick up particles that the prevails robot Vacuum had difficulty with, but it also fluffed the carpet.

We purchased a different brand of robotic mop and vac and returned *two* of that brand because we could not get them to self empty. Wish we had tried Shark 1st! have had the other brand's robovac for many years and loved it. But the newer model of mop and vac not so much.