Customer Ratings & Reviews
- Model:
- RV2820ZE
- |
- SKU:
- 6599392
Customer reviews
Rating 4.2 out of 5 stars with 357 reviews
(357 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers recognize the Robot Vacuum & Mop for its impressive cleaning performance, mapping capabilities, and relatively low noise level. Many appreciate the convenience of its self-emptying and self-refilling features, along with its ease of use and satisfactory battery life. However, some customers have noted minor issues with navigation and limitations with the app, while others feel the size may be a concern. A few users also expressed concerns about the suction power.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great Vac/Mop Combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! It rained and our dogs tracked mud everywhere. We ran the mop and woke up in the morning to a spotless floor!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
It works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, it’s a little pricey but worth it, I live in a area where there is no grass but dirt and have a very active dog but this vacuum keeps my floor dust free
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Shark robot vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice vacuum! Does the job very well can’t complain about anything.
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
My Shark Robot Vac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! I love how efficient and quiet it is.
I would recommend this to a friend Rated 5 out of 5 stars
Best vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best robot vacuum cleaner and mop we have ever owned
I would recommend this to a friendRated 2 out of 5 stars
Went in hopeful, left disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum is fairly simple in terms of use and setting up. The mapping process took roughly 30 minutes to complete in a 4 bedroom house. Suction isn’t bad, but mop has something to be desired. It’s the app and map that I can’t get over how much work it could use. I wanted to love it, I just don’t
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Cheyenne,
Thank you for your feedback. We’re glad to hear the PowerDetect Robot was easy to set up and that mapping and suction met your expectations. However, we’re disappointed to hear that the mopping performance and app experience didn’t meet your needs. We understand how frustrating it can be when the technology doesn’t feel as intuitive or polished as expected. We truly appreciate you taking the time to share your experience, and your feedback will be relayed to our internal team as we continue working to improve performance and the overall user experience. We hope you’ll consider choosing us again in the future so we can help restore your confidence in our brand.
Kind Regards,
Shark Home
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to assemble and configure, works great around multiple rooms in the house on hardwood floor and carpets. The most difficult part of getting this cleaning robot to go was selecting its name!
I would recommend this to a friend Rated 4 out of 5 stars
Perhaps more than necessary for a first bot vac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First bot vacuum so a few features needed to be figured out and higher learning curve. But very good vacuum once setup properly.
I would recommend this to a friendRated 4 out of 5 stars
Robot Vaccum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good, But not fast as expected, Still space for improvement
I would recommend this to a friendRated 5 out of 5 stars
Awesome product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. It took time to setup the app bu the end result was amazing.
I would recommend this to a friendRated 5 out of 5 stars
Amazing robot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing I loved. It’s make my life more easy every day. The cleaner is perfect
I would recommend this to a friendRated 2 out of 5 stars
Can’t handle Cheerios and water sensor issue
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bummed that this didn’t work out for my family. It was decent at best when it was working properly. I used it mainly for mopping. The vacuum was terrible on my thin entry mats - just spread debris across it and lost a battle with a couple of Cheerios in the kitchen dropped by a toddler. Recently when trying to set it up to mop I got an error that the water tank couldn’t be filled. I tried several times and upon removing the vacuum found water pooled up under it contained in the tank. After more cleaning it, soaking up the water, and troubleshooting through Shark and videos, I thought I got it to work. It started mopping… but without water. Again, water in the base but this time seeping out onto my floors.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Maison,
Thank you for sharing your review. We understand how frustrating it can be when your unit doesn’t perform as expected. For immediate troubleshooting assistance, please contact our Shark Support team at 1-855-427-5127 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET). They’ll work with you to find the best solution.
Kind regards,
Shark Clean
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Awesome combo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awesome. Easy to set up, the app is simple (maybe a little to much) and the robot is very self sufficient. I have owned another brand of vacuum for years and sad I just now made the change.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Cleans well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased! The robot cleans better than expected. The app is a little clunky and could use better editing features, however, the robot does it main job well - Cleaning!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Clean every day
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Idk why I took so long to buy this, the comfort knowing that once you got home from work everything is gonna be clean has no price.
I would recommend this to a friend Rated 3 out of 5 stars
You get what you pay for.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These vacuums parts last longer than irobot. I had problems with irobot silicon agitators wearing out within a week where shark is cloth and brush based agitators and can handle rougher surfaces. The scheduler portion of the app is limited to 2 schedules per day. We have 6 dogs and 2 cats after our family all moved back together. We had to put 2 of these units in our house, one on each floor. They both have issues emptying dog hair, often cloggong and throwing errors. They also dont fully clean the entire room if the schedule goes room by room per day. We have to schedule a whole home cleaning daily for it to work properly. Our downstairs base has already been replaced due to th mop water filter breaking in the first month. Overall a C for large houses with haed floors and many animals.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We appreciate you taking the time to leave a review! It’s unfortunate to hear that your Shark Robot Vacuum has experienced inconveniences with dog hair. We’ll make sure to share your feedback with the relevant teams for future considerations aimed at avoiding this kind of situation from happening again. If you need any assistance with your Shark, don’t hesitate to contact our team at 1-888-228-5531, and we will gladly assist!
Kind regards,
Shark Clean.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
A cleaning power house in a small package
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This little guy is amazing! It’s a huge upgrade from the Roomba we had before. Our floors have never been cleaner. It was a splurge, but well worth it.
I would recommend this to a friend Rated 4 out of 5 stars
Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good product and does what it suppose to do.
I would recommend this to a friendRated 4 out of 5 stars
Vacuum & mop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far, the app could be a little more friendly.
I would recommend this to a friend- Cons mentioned:App
Rated 4 out of 5 stars
Great Item, simple app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very decent. App is a bit limited. Overal good product
I would recommend this to a friend













