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  • Front. Geek Squad® - Smart Hub Setup.

Smart Hub Setup

SKU:
5875301
See Details

Customer reviews

Rating 4.5 out of 5 stars with 69 reviews

Rating Filter

90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-69 of 69 reviews

  • Remote lights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my units were installed I had to have another guy come out and connected to my Wi-Fi for me so that I was able to turn my lights on when I was out of town

    I would recommend this to a friend

  • Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure who bought this using my account but I appreciate the opportunity to review this for 25 points!

    I would recommend this to a friend

  • Re-set Google Nest Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents arrived. Attempted to reset my Google Nest Hub. Functionality only worked on one of my lights. They did not know why the rest of the functionality did not work. I was told they would leave the ticket open. I did some in-depth research and found out that all I needed was to update my Train system. Waste of my $175.97.

    No, I would not recommend this to a friend

  • Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy tried to overcharge us for $200. He was not very knowledgeable about the product.

    No, I would not recommend this to a friend

  • Not really helpful at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service advertised is to set up smart home. We have a number of our new installations set up "smartly" and the goal was to help us consolidate. The guy who showed up was nice enough if not a bit condescending and repeatedly insisting that he had to leave for another appointment.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking the time to provide us with your feedback. We want to ensure that you are satisfied with your Geek Squad service, and received the service that you expected to receive. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Poor sevice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited 3 weeks for appointment with Geek, spent 3 hours at house and did not complete service. Told my son he would come back and never did, today I contacted Best Buy and had gotten a new appointment. We will have to see what the next Geek will do.

    No, I would not recommend this to a friend

  • Complete waste of money!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had geek squad install a nest door lock...I have to push the door forward when its locking and pull it to me when its unlocking for the outside...complete joke I dont feel safe

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • They didn't know.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't know how to setup what I needed them to do.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Good job with Ring Doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ring doorbell went off line and I couldn’t get it back online. Geek Squad came out and fixed it and then showed me how to fix it if it ever happens again.

    I would recommend this to a friend
Page 4, Showing 61-69 of 69 reviews
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