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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 7,923 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great and the service was professional and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Install Samsung Sound Surround

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time it wasn’t set up correctly, we didn’t have sound surround, however the Geek Squad sent someone else out and he fixed it in a couple of minutes. The sound is fantastic. The technician was professional and extremely knowledgeable and he was very pleasant. Thanks again as always Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surround system is awesome. The quality of the sound is very good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar Installation by the Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad came to install my new sound bar system exactly on time. They were good natured and very professional. The installation went quickly and very well. I was impressed that the guys took the extra time to move the speakers around the room until they found the most optimal location was found. Most importantly they took even more time to fully educate me on the system and how they set it up. Overall great job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service! They were very knowledgeable and patient with us in setting up the soundbar and showing us how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did Great 5⭐️

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was great with the two guys and they finished pretty fast!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These installers were so professional and very knowledgeable of all our devices...reconnected them all with best advice and instruction

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A great piece of audio equipment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound a lots of power and a great price. Makes watching television much more enjoyable.Music sounds great and very loud too. K

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar setup was excellent but the mounting of the sound bar could have been better. It was mounted with the wrong anchors for the surface where it was being mount. Had the correct size bolts/screws and anchors been used, the mounting would have gone a lot smoother and a bit more neatly than what it was. It’s mounted and it works well but the mounting could have been better and done a bit more neatly. For some reason, the installers were not aware that the sound bar was to be mounted on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used GEEK Squad in the past and never have been dissatisfied and once again they did a great job. Geek squad mounted a new TV on my living room wall and I also requested them to setup my audio equipment, a sony soundbar and sonny htz 9f rear speakers. They attached the soundbar to the bottom of the TV and explained the number of speakers inside the bar and there positioning. The hook up of the rear speakers was easy , however, they suggested the placement and height which all resulted in a great sound expierence. Once again hats off to the GEEK SQUAD

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed with absolutely no issues. Perfect! Was able to use a sound bar I had previously

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Sound quality

    Rated 5 out of 5 stars

    Geek Squad a quality choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All proper COVID-19 protocols were followed. The installation was quick, professional, and responsibly done.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost did not purchase this sound bar with television. So glad the sales rep gave us “sound” advice on this purchase. It makes a significant difference in the sound, volume of the Samsung television. Geek Squad had it hooked up with everything checked & working properly in a short period of time. Great addition to our television.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mrs. Peggy Marsico

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech, Ryan was very competent, professional and knowledgeable. The Bose sound bar which was returned to me by Bose after being "repaired" still does NOT work. Ryan proved this by connecting a Sonos sound bar which DID work perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, true theater level experience!!! Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed our TV and soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love our sound bar. The installation was quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after I purchased my 85" Sony TV and my Bose Soundbar and my Bose sub-woofer and sur round sound speakers. they gave me good instructions on how to use it I gave the Geek Squad a 5 Star because every I call on them to fix no matter what it is they get is going very quick. been with them for many years.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Installers were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first soundbar was incompatible. Again sold to me wrongly but Thomas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent saved the day!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased a Samsung sound system and set it up. Googled settings and for some reason sound was only coming through the front sound bar - rear speakers just wouldn't activate. Called Samsung who decided system was defective and return. Best Buy sent their agent who went through my settings, showed me a YouTube test, and finally was able to determine the cause of problem that had to do with the Samsung settings. Agent was patient, informative, thorough, plus fixed the sound issue!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John was the Best. Excellent product! Sound is phenomenal

    I would recommend this to a friend
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