Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 7,923 reviews
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Great soundbar and the techs were friendly and qui
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My wife and i have been very happy with our soundbars! We watched Lord of the Rings for the first time since getting them, and the improved sound quality made it even better!!!
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad Technician
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad Technician That came to my house was excellent She knew exactly what to do Even when the soundbar wasn’t working she continued working until finally she got it working again I would ask for her the next time I need Service She is an asset to your company
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Smart Move Add-On
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This was an add-on service to the home installation to connect, program, and properly set up a sound bar… that had previously been quite troublesome.
Good sound… happy customer.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We needed a new TV and got one from BBuy and got a surround sound system too.
We paid for delivery and set up and the guys who came did a perfect job of connecting and setting up our new equipment. They explained how it all worked and hid all the wires and cables so that all you see is the TV and the surround sound system by Samsung
I would recommend this to a friend
Pros mentioned:
Installation
Rated 5 out of 5 stars
Exacting
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The geek squad team entered our home and immediately put on booties over their shoes so they wouldn't track in dirt! Then they went to work installing the tv and sound bar on the wall. They then showed us how to operate the remotes and stayed with us until we grasped what they were telling us. Wonderful efficient installers, but I still wish there were instruction booklets available!!!
I would recommend this to a friend
Pros mentioned:
Installation
Rated 5 out of 5 stars
Geek Squad
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad guys did an outstanding job in re- connecting of my home theatre system. We had disconnected everything to install new flooring. The technician arrived early and was done within an hour. He made sure everything was working fine and assisted with making sure everything was repositioned properly. You can feel good about the Geek Squad doing a fine job.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Geek Squad installed my TV and Sound Bar
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek Squad Technicians was very professional, polite and courteous. They installed my TV, Sound Bar, Rear Speakers and Sub Woofer. They made sure all components were working correctly and made sure customer was able to operate them correctly. Geek Squad Technicians are the BEST!
This reviewer received promo considerations or sweepstakes entry for writing a review.
This sound bar works great and sounds good for the money. Best Buy mounted it to my Tv for me. I haven't had any issues and i have 2 of these sound bars on two separate Tvs that Geek squad mounted and set up. This service they offer is great. They did both my Tvs and sound bars
This reviewer received promo considerations or sweepstakes entry for writing a review.
Christopher and I think the other guys name was Williams (last name) were very professional and knew what they were doing, it sounded great!I would recommend Christopher Ferguson and Mr Williams to anyone needing tv’s , sound systems or anything audio installed
I would recommend this to a friend
Rated 5 out of 5 stars
New large screen T.V. delivery.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I scheduled the Geek Squad because I purchased a 75" T.V. and a sound bar which I had no experience with at all. They came on the day scheduled, and had the T.V. set up and running in short order and gave me a quick tutorial on using the remote. The sound bar connected as soon as it was turned on so no worries there. I had the Squad take the box and packing with them. I was very satisfied.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
installed soundbar
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The person who installed my soundbar was very pleasant and knew what exactly what to do. I have never meet a
person from Geek Squad weather it was to fix something or for an install that wasn't professional and helpful.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Excellent, sound quality
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The sound quality is amazing! It really makes my living room like a movie theater. So happy with this purchase and it is extremely compatible with the 8K TV that I bought at Best Buy.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad, Tristan and Ty were superb. The worked efficiently, professionally and smartly AND were very personable and friendly. Excellent craftsmanship on the mountings and setup.
I would recommend this to a friend
Pros mentioned:
Installation
Rated 5 out of 5 stars
Installing the 65 inch Sony TV to fit the console
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agents installed the 65 inch Sony on the wall mount. I decided with my console that I needed a TV stand..So I purchased a large TV stand for the TV to be on & removed it from the wall mount.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek Squad Diagnosed the issues with connecting a 6 Year Old Bose SoundBar to the New Optimum TV / DVR System. Geek Squad determined the Technologies were not compatible. Not the answer I wanted - but facts are Facts.
I would recommend this to a friend
Pros mentioned:
Installation
Rated 5 out of 5 stars
Geek Squad rep - TV Mount Install - Fantastic
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Our Geek Squad agent was fantastic. He was knowledgable with regard to the product and did a great job with the installation. I was throughly impressed and very satisfied with his work.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Sound Bar
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Technicians installed a sound bar and other speakers. Quick and courteous techs. Set up speakers and sound field as requested. Gave suggestions and demonstrated the sound system. Great movie theater sound in the house. Very well done.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Setup service was most excellent. The folks called, showed up as agreed, were very professional and were more than helpful.
If my needs call for it, I'll use the Geek Squad again.
I would recommend this to a friend
Rated 5 out of 5 stars
Great!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great representative and service. Done in very quick time.