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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 7,923 reviews
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guys saved me lots of aggravation when they hook my Sonos soundbar to my Sony TV and the ARC set up wasn’t working and come to find out that Sony pushed a firmware update and finding out that Sony has a history of not playing nice with other manufacturers in many cases.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers showed up on time, did set-up right away. Demonstrated use and adjustments on system. They made sure we were completely satisfied with our Sonos sound bar after our dissatisfaction with a Bose system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Soundbar for install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were terrific in every way- professional, efficient, pleasant. We are very pleased with then installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sonos install contractor Alex!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install contractor Alex was amazing, he ensured i fully understood how to operate, and the installation was done with precision. Thank you Alex

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service. Fixed sound bar problem and security camera problem by the same guy. Prompt timely arrival. Very happy with Geek Squad service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfectly installed Samsung Surround Sound System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An on time, extremely knowledgeable Geek Squad fellow hooked up my surround sound system quickly and answered every single question that I could come up with. Fantastic experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Transition from Cable to Streaming - Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 3rd party contractor drove 5 hours to do the set up and installation-he was extremely professional, knowledgeable and personable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great LG 4K HD TV and Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so happy that the staff at our local Best Buy in Davenport, worked with us to get the best sound possible with our sound system. We have never seen such dedication to see that we were satisfied. It took several Geek Squad trips and replacement sound bars to make it right, but it finally happened. THANK YOU.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys set up our Samsung Soundbar system. they were very efficient...polite..and knew what they were doing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad hooked up our new TV to our existing sound bar. Oh my goodness, it sounds better than it ever has. I am guessing our old TV was never hooked to the sound bar properly. Good job Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geeksquad installed my tv quickly with care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, friendly and helpful . Above and beyond to help install my apps!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Must have soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful low profile soundbar. Excellent quality and easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted my tv and connected it to all my devices

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional and prompt service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a wonderful job setting up my new TV with my soundbar system. They were professional, prompt and knowledgeable of my equipment. They protected my space by wearing mask and shoe coverings. I recommend you put your tech needs in their hands.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have skilled personnel to back up the products that Best Buy sells. You can buy tv and audio products most anywhere but it’s not the same as having the Geek Squad to help with installation. Two thumbs up!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did a great job and the transition to the new tv & soundboard has been seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos Sound bar Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the Sonos soundbar and answered all of my questions. They were very polite and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did an excellent job they introduced themselves they told what they were doing and was done in no time. Very professional and pleasant even their apprentice knew what was going on and chime in.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Must Have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony TV sounded okay by itself but THIS SOUNDBAR SOUNDS AWESOME! It has a middle speaker so you can actually hear what is being said on the TV plus the surround sound is wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my sound bar - makes me feel like I'm at the movies. The sound is so clear and detailed. The Geek Squad did an excellent job installing the sound bar and really make it such an asset

    I would recommend this to a friend
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