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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 7,923 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    In home tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys clearly know what they are doing. They also took the time to write down directions to switch the input if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LG Nano Cell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a beautiful job installing my LG TV and soundbar. We opted not to keep the soundbar so a member of the Geek Squad (Sean) came over and removed it. He was extremely professional and helped us in every way.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Hookup sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were on time and installed and calibrated the sound bar in a professional manner

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Call him Agent Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can say the agents knew their job and executed it flawlessly. Very polite, professional, knowledgeable, customer friendly and efficient. I would recommend this service to anyone and if you're lucky to get agent Darryl you'll bget the best.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad setup was exceptional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Total Tech Geek Squad service was exceptional as usual! Set everything up with easy to understand instructions for optimal operation. Total Tech is the best service product we’ve ever experienced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents game in a timely fashion and quickly installed the sound bar. They also answered my questions and gave me various options available on its operation so I could make an educated choice.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Stereo reinstall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got new carpeting and I had to remove all furniture. Stereo was disconnected and speakers disassembled. I bought a new DVD player and Jake from Geek squad came to my rescue and put everything back together again minus all the cords. He installed one cord that took care of everything! Yeah!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the absolute best Soundbar made on the market and when Sony has there name on it i couldn't pass it up. It has the best in hi quality sound and the best in the bass department,

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    JBL Bar 1000 install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, knowledgeable service. Flexible with various mounting options and helped me to find the best solution for my application.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio Set up was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Tv installed and also wanted my audio connected to the sound bar. Geek Squad tech performed the job in a snap. Also tested and adjusted the sound so it worked perfectly with the TV remote. Well worth the price and highly recommended service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Dungeons and Dragons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for House of Dragons. Not sure about any other applications.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    EXCELLENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial Best Buy employee who recommended the Denon to go along with my set up was very knowledgeable and easy to work with through the process. The installer had the same qualities and I am very pleased and will recommend Best Buy and their employees.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great service and no headaches!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came in and solved our audio system set-up issues in less than an hour. He knew exactly what to do and walked us through the set-up and how to use the system. I would highly recommend using this service to avoid equipment issues and headaches.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the absolute best sound system that I have ever had and the installation was smooth

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad Installed New Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech removed the tv from the wall mount, took off the bad sound bar and replaced it with a new sound bar. The interaction was great and we now have quality sound once again on our lanai.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Greek Squad installed my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad came to hook up a new sound bar. But, they took care of the whole system. All connections were done. The guys even gave me their cell for any future needs. If you’re not technically minded you need Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad came and installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came and installed my TV on wall very fast. They did really good job. I appreciate their job. Well done I recommend The Geek Squad for safety mount the TV on wall. If you decide to installing the TV for your safety call the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    .Agent connected soundbar and then made sure my Harmony remote worked with it and the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was smooth and the soundbar is wonderful. Arrived for appointment and very professional. TY

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Installation was great but the finish not-so-much!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went fine. The rear surround sound speakers do not seem to work. The wifi was not connected to my smart phone and the functions were not explained on the remote or the lights in front of the soundbar. They just seemed to be in a hurry.

    No, I would not recommend this to a friend
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