Customer Ratings & Reviews

The installers arrived on time. They installed the bar works fine.

Super helpful during installation and very thorough educating us with system

Tech was knowledgeable and fixed the issue in minutes. Also gave good advice on replacement purchase.

Curt, Chuck and Nick were very professional. Everything worked as well as I could have hoped for. They made sure we understood exactly how the system works and what to expect from each unit. Such a credit to the organization.

Steve did an excellent job with the installation and explaining the issue with me. Very helpful and informative job to him and Mr.Miller.

Arrived on time and completed the installation with no issues. Very satisfied.

The G Squad integrated Sonos amps into my home audio system as the previous system constantly buffered in and out. Once they set it all up they took time to show us the ins and outs of the new setup. No more issues and easy to use!

The agent installed my Sonos sound bar to my Samsung tv and programmed both to work from my remote. Looks good and sounds great. I’m very happy with this purchase.

They went above and beyond work to get my sound bar and my cable connected it took a long time but they never once got frustrated and made sure at work by the time they were done

Geeks did a fine job of setting up our new TV, stand, and sound bar and explaining the features of our new equipment.

The installers were great. Cleaned up everyting whe the job was done. Took out the cardboard, broke it down and placed it in the the recycle bin.

This soundbar is much better than the 2 way bar. This I understand has 3 part sound. We wear hearing aids and this really helps divide the voice sound out so we can understand them. I rarely give excellent because nothing is perfect.

The agents connected a sound bar to my TV set up in my basement and set up my new stereo system with a turntable in my living room/ dining room. They quick and clean. Also took the time to explain how to operate everything.

Team on 1/16/25 found Boise sound bar was defective and contacted Best Buy for replacement and scheduling of replacement time. They were superb and deserved A+ for their service. Relieved all our anxiety and concerns.

The Geek Squad agents who came to my house were great. Getting through the telephone agents was a nightmare. Transferred to 14 different agents and four dropped calls before I got to someone who never even answered my question. Eventually just gave up and scheduled an appointment for a service call. Five stars to the Geek Squad agents One star to the telephone agents. If you need help I would recommend you just go directly to the store and talk to a real person.

Geek squad guys are well trained and provide professional service,

We have an older Sony home theater surround sound system. The installation technician, Dave Thomas, was able to connect our new 4K TV to it and it sounds GREAT! He even deactivated the sound control on the TV so that the DirecTV remote controls the volume on the home theater amplifier.

My soundbar stopped working, and both it and my TV are about 10 years old. I bought a new one to have on hand in case the old one was hopeless. Steven arrived on time, diagnosed the problem, installed the new soundbar, set up my remote, and took away the old soundbar. He also gave advice on what equipment might work best for me once I'm ready for a new TV.

This was not a soundbar set call it was why doesn't the new Samsung Q85 TV not recognized the existing Samsung soundbar on the HDMI port? The technicians were very knowledgeable and friendly. They were unable to diagnose the TV's issue but stated they had seen the issue before. They explained the only option was to connect the soundbar using the digital optical output. The new connection is working satisfactorily. I do not understand why the TV's HDMI port was not working. I recommend the Geek Squad.

Agents were pleasant and knew exactly what was needed to get my sound bar working!!