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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 7,923 reviews
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    They showed me how to program my sound bar.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somehow our soundbar stopped working from the remote to the TV. We tried to use the remote to reconnect but we are not very savy with technical things. The connected again and showed me how to do it on my own, if it quit working again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad really knows tech toys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and helped me connect all of my devices and TV apps to the TV, including the sound bar. The only thing I forgot to ask him was how to adjust the sound levels on the sound bar. I bought the sound bar hoping it would take care of the echo effect I heard on my old TV, but I am still hearing certain sounds in the background, especially a lot of bass and drum sounds. I will come in to Best Buy and have someone show me how to use the remote to adjusr the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek installed sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Job installing sound bar and sub woofer. Even showed me how to sign in for programs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Television install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers mounted my television, set it up for us, connected all of our items and tested each one out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wise choice!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived in a timely manner, were professional, kind, installed the TV Wall Mount, installed the Sound Bar, Woofer speaker, installed a new electrical box to accommodate my wiring needs. I'm very pleased with their work!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came out to connect my Soundbar was very knowledgeable. He took his time to make sure everything was connected accurately.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Sound Bar set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad showed up on time. They were professional, courteous, and knew what they were doing. They explained how to operate the sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    fast install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The job went much more swiftly than if I was doing it. All items in my system connected for ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad efficiently and quickly installed my c2 and soundbar to my wall. Would recommend for every install

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad connected my soundbar after wall mounti

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my tv wall mounted and as a total tech member,wall mounting was free,so they also connected my new a7000 soundbar and sw5 subwoofer.Very professional service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Soundbar Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Samsung Sound Bar. A Best Buy Geek Squad did the installation. Watch how easy the setup was.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    New soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I really like this soundbar. It produces a great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing job equals amazing sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs are always great and have the skills to correctly hook up my 7.1 surround sound system. I didn’t have the skill to get it right but after tech support hooked up my sounds are knocking pictures off the wall!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I called geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having a problem connecting headphones called geek squad they arrived on time and they showed me what to do. Reviewed different options. When they left I was connected and happy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My soundbar installation is great. Sound system w0orks very well with my television.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great customer service . The guys were efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men that set up my home stero system wee nice and efficient. It's wonderfull to have professionals take care of my electronic needs and set ups so that everything is done properly. My home surround sound sounds terrific .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Geeks hooked up our remotes and surround soun.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks were very professional. Arrived with masks, gloves and shoe covers. Replaced 1 TV,, replaced remotes and hooked the surround systems. Very professional and knowledgeable. We have had them back since then.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TH59

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job with the install and all connections. We won’t hesitate to use them in the future when we need something done right.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad guys were very good and they explained the whole products to us and even on how to use it wish I can get them all over again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad...My jam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who setup my service deserves a raise. He was efficient and courteous and knowledgeable everything that is sorely lacking from customer services these days. I wish I could remember his name, but they know who serviced me.

    I would recommend this to a friend
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