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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 7,923 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our TV and installed our speaker system . The agents did a great Job. The system sounds awesome. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    South Shore Geek Squad is the BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The South Shore Geek Squad in Plymouth is the BEST. Doug and Matt are knowledgeable, respectful and take the time to answer any questions we may have. The best!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Got my surround sound back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cats accidently disconnected my Yamaha surround sound system by chasing each other behind where wires were exposed. Wires are no longer exposed so that should not happen again. My Yamaha system is up, running and sounding great! Thank you Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Theater Sound - Magnificient Quality Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my Samsung soundboard with ease and thoroughly explained all features. I highly recommend Geek Squad for all installations.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Went above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was some confusion as to what they were supposed to do when they delivered my floor speakers, but they not only delivered, but set up and equilibrated my sound system. My home theater sounds great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, worked quickly, and set up surround sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't detail the various options on sound. Sound bar has delay in voice in some settings compared to video. Certain settings better for music. No manual. No information online.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer and dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good service they dropped washer on its side it did not seem to hurt anything

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cinema Sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really excellent sound quality to go with our new TV. Feels like we can still enjoy "big" movie effects! Geek Squad was super helpful, efficient, capable, friendly, and respectful as always.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job..ontime and exsctly what we wanted

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our sound bar. We don't really understand how they work or if we've got it tuned in correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tv and sound bar installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my 75” TV and hooked up my Bose sound bar. Now we can feel like we are at the movies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our TV and Bravia Theatre U

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zach and Josh are such a great team. They were very professional and answered all our questions. If I need any more help I will be sure to get them to come help us again. Thank you Zach and Josh!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Glad I called for the help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fellow that came did a great job hooking up my soundbar and explaining operations. He synced everything to my comcast remote which was so helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Agent butter was the best!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek agents were awesome came did all installation. They were so polite, knowledgeable ,help and made us feel confident in their work and sincerety.that is hard to get that type of first Class service.!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time , He did a great job, Sound bar works super..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the install of the Sound Bar. The installers were pleasant, professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Quick Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV and sound bar was connected quickly. The technician orientated me on how to use both of the remote for my TV and sound bar. The technician was kind and knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Done right the second time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first technician did not finish the job (said that Best Buy does not allow Geek Squad personnel to stay past 9 pm), and promised to return three days later. He did not. A second crew was sent out and the job was finished and done right.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV/audio set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 techs (Bree n Greg), were very professional , and courteous. They answered my questions as they went along with the set up. The did a great job, totally cleaned up after the project was done.

    I would recommend this to a friend
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