Customer Ratings & Reviews
- SKU:
- 5554100
Customer reviews
Rating 4.5 out of 5 stars with 7887 reviews
(7,887 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers recognize the Soundbar Setup's exceptional sound quality, ease of installation, and the professionalism of the technicians. Positive feedback also highlights the technicians' knowledge and efficiency in addressing setup issues. While some customers experienced issues with the soundbar's functionality and remote control, the overall experience was largely positive.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Geek Squad Jho installed all my TV quickly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the installation of TV Jho and his team at Bestbuy in Woodbridge very professional services.
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Geek Squd representative did a great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent connected my sound bar to my mounted tv.
I would recommend this to a friendRated 5 out of 5 stars
Geeek squad set everything up perfectly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is working great no problems with the sound bar. Tv , or woofer.
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted our 75 inch tv and connected the sound bar. Everything turned out great!
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 5 out of 5 stars
Trouble-free audio setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar and woofer setup and connection to other shipment work and look fine.
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 4 out of 5 stars
They did everything quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents were very knowledgeable and answered all my questions
I would recommend this to a friendRated 5 out of 5 stars
Sonos system installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and reliable service. I would recommend them to family and friends.
I would recommend this to a friendRated 5 out of 5 stars
TVs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys did a great job, very professional and personable
I would recommend this to a friend- Pros mentioned:Installation
Rated 2 out of 5 stars
Tv install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mounted TV well, but left a number of what appear to be unnecessary drill holes in newly constructed and painted walls
No, I would not recommend this to a friend Rated 5 out of 5 stars
Great Bose music system.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both Geek Squad Technicians were OUTSTANDING!!!!!!
I would recommend this to a friend- Cons mentioned:Remote control
Rated 1 out of 5 stars
They were here on time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It isn’t working properly on the sound at. The remote also is not working properly
No, I would not recommend this to a friend Rated 1 out of 5 stars
Sound system set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech guy (Vic) that installed and recommended all these different receivers and amplifiers did not get the system to work. He came back twice. To our dismay, even after the 2nd set up and installation, the zones did not work during a get together we had in our home and can only get connected to one zone. Not sure if it is just the tech that came to the house who has a lot of suggestions but we also had another person from the store that recommended the sonos amp and still did not work. We'll see if 3rd time is a charm.
No, I would not recommend this to a friendRated 2 out of 5 stars
The system is not working properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv installation was great. The entire system worked but once he left and I turned on the system the sound did not work properly. I think a call from a geek squad member could help me fix it. There probably was not enough training. Thanks
This review is from Add-On Soundbar Setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Sound is directed down.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice guys and did the work but the speaker is directed towards the floor. Back speakers work but no control over volume. Called to reschedule. Total tech helps.
I would recommend this to a friendRated 2 out of 5 stars
Soundbar installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech installed my new sound bar but disconnected my DVD player as well as my Bose sound system; said he would test it but didn't. Cut the wire on my Bose speaker & left it lying across the floor. Real mess.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to write this review. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you still need some assistance with regards to your recent Basic Audio Setup. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor service. Made 3 trips still unresolved
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Tech didn't cleanup the wire that was the reason I got the service. I was told that they didn't do that. He borrowed electrical tape from me. No tools, said someone took them off his truck. Stated it had been a while since he did this. 3 trips to Best Buy still unsolved. Last trip they made me an appointment no one showed. I WOULDN'T RECOMMEND THIS SERVICE TO MY WORRIED ENEMY. Lots time wasted no resolution and still CHARGED for the service or no service is a better description.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when an appointment doesn't go as planned. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We're sorry for the inconvenience that this caused you. We also have Agents standing by to help and answer questions.
For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
HORRIBLE Post Sale Service. NEVER AGAIN!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an 85-inch TV installed that crashed off the wall and shattered into pieces. They had me make a claim to their insurance provider, 4 months later the issue was still not resolved, and only at that time did they tell me that I had no valid claim and I was out of luck.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek agent error.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek agent agent pinched the LG optical cable under a TV mount bolt. Agent indicated some LG sound bars don't work with LG TV via optical connection. Agent proceeded to connect with HDMI cable, which did work (well, it hadn't been pinched). Took me awhile to find the pinched cable. After replacing optical cable, sound bar connects to TV as intended.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were supposed to remove my sound bar and the hooks that attached it to my TV. They forgot to remove the hooks which hang below the TV and look ugly. I was not asked if they should be removed. It seemed obvious!
No, I would not recommend this to a friendRated 1 out of 5 stars
TRASH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE!!! GUYS CAME AND "MOUNTED MY TV" AND A FEW DAYS LATER MY TV FALLS! AND NOW I HAVE PROPERTY DAMAGE AND THE CLAIMS PEOPLE DONT RESPOND!
No, I would not recommend this to a friend