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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 7,923 reviews
  • Rated 5 out of 5 stars

    Installation of Soundbar to TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has always done the best installations and trouble shooting. Needed help connecting to TV because the wall mount was sticking. TV is so thin, was afraid of cracking the screen, plus I was using all the HDMI ports.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Outdated Sound Bar Connection to New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job connecting my Sony sound bar! A bit confusing, as 3 year old sound bar model was not in the pull down menu, but the guys made it work!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad agent was excelllent!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent who installed my system was excellent. Showed me how to use the system. I would highly recommend him.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar was installed perfectly and sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Got the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slightly botched effort initially; but the team (especially Stacy) that followed up did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    More than a basic setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get more than a basic setup! The service is great! They were knowledgeable and the install looked awesome. All the wires were hidden and my surround sound sounded awesome! They even gave me a display of what my system can do.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar adds a lot to the viewing experience. Glad I added it on to my purchase along with the tv. The tech did a nice job of installation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad tech team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sono sound system is superb. It’s wireless and tiny but sounds great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successful Installation, awesome Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was done professionally and the Geek Squad was great! They answered all our questions and were very helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The geek squad sound bar installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did an outstanding job, mounting my sound bar and connecting it to the television.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad set up home theater with great sound ba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a nice job of setting it up and it works great. Easier to use than our previous sound bar which needed a reciever

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first crew really messed up everything but the TV, but These guys - I wish I could remember their names - made my system sound great! Thank you SO much!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad connects Sound Bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek arrived at the appointed time wearing the proper Covid safety attire. They examined my my system and correctly made the right connections. My system now sounds amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hook Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellant!! Thankyou. Couln't have done it without you! Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GEEK SQUAD KNOWS THEIR SOUND BARS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Visio sound bar was connected and setup without any problems. The Geek Squad even had good acvice on where to mount the subwoffer for best sound.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Audio Setup took a while

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician worked diligently to set up the audio system and showed me how to work it. However, I could benefit by receiving the in-person instructions again because it was my first time using such a sophisticated system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very helpful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connect all my devices and in addition reconnected my device that I use to hear through my hearing aids. They (Michelle and Jet) went on line to see instructions for installing and testing it. Works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Geek Squad Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time & called 20 mins before arrival. Where Very Polite and i noticed they put on Shoe Covers before entering my home. Professional all the way! Great Experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    reconnecting TV and Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We appreciate the two Service Reps that came to our home today. I was unable to get there to meet them. They were patient and thorough with my wife on explaining how to operate the remote. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed my Soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my soundbar and relocated my speakers to provide surroundsound. They were efficient and friendly. They cleaned up after themselves. The whole experience was good.

    I would recommend this to a friend
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