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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 7,923 reviews
  • Rated 5 out of 5 stars

    Geek Squad gave excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my sound bar and also helped me with another problem. I couldn't access the Starz icon. HNe also updated the method for using the DVD player. I was very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professional Geek Squad Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad came on time. They installed the sound bar and woofer quickly and had it working in no time at all. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my receiver very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad removed my old receiver and installed my new Denon receiver and connected all devices. Did the set up fast and efficiently. Gave me advice regarding apps for the receiver.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    Installed new sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed new sound bar. So far no problems. Old sound bar gave me many problems. Paid a lot for it also

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Always Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great. It was easy to install. Plus the Tech was able to help me with some headphones for another TV.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Geek Squad service, Cameron, was outstanding.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech, Cameron, was outstanding (!!!!) with the install, even came back when the soundbar wouldn't work and fixed the issue.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Geek squad installed my Sony sound bar correctly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound for the money. The only thing I would change is the volume numbers are too small to read from 15 feet away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech were very professional neat careful not to damage walls...very helpful w my questions on instructions

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Looks and sounds great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job on installing my new tv and the Sonos sound bar that fit below using the kit I had bought!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent service and they are very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected up all of my devices as as my surround sound system. They also set up my remote control to operate from one remote, was patient and friendly they overall did a excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improved sound and better viewing experience. Sounds are deeper. Techs were great saw I had failed to order a mount kit and brought one with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Recommendation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are higher and lower priced sound n=bars out there but this LG 5 channel mid priced unit met my needs. Affordable and buying the TV mounting bracket was worth the extra money. That way the sound bar moves with the TV.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Sound Bar Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a minor problem with my remote for my LG sound bar. Geek Squad member was a great help in determining the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    The Geek Squad man was VERY good, & knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY difficult to find, see, and operate the button selections. Overall sound is between fair and good, however still superior than the DTV speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five Star Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lakeisha and Alejandro called ahead of arrival, showed up on time, were polite, respectful of my home and performed the task efficiently. They cleaned up the area. They checked all the boxes.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed my sound bar , great sound no

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted hooked up my new sound bar ,is great stereo now , were friendly ,I paid geek squad ,to install is a new service they offer ,I like it . Compete with online

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my sound bar and explained what he was doing and why. He also gave instructions on how to use the remote with my tv and sound bar using only one remote.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar/remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician repaired my sound bar and got it running correctly, and he was very professional!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Great sound. Sound just like a theatre.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total techs were absolutely great setting up my sound bar system very efficient and professional. Very thorough

    I would recommend this to a friend
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