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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 7,923 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar system produces Excellent sound!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT service! Highly recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad did a great job setting everything up for me. They were fast and very friendly. Definitely recommend the service! The only problem was with the Sonos app itself. I already had an account for some older sonos speakers that don't work with the new app, so I had to create an entirely new account with a new email for these new speakers. A big pain to log in and out to operate different speakers from the app.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Teething problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did have a problem. The sound bar quit, no sound. I unplugged the fiber optic lead and plugged it back in after fiddling with other settings. It suddenly began to work again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with the experience with the “at home” service of Geek Squad I recommend it. I also found that it was less expensive than I realized...which was a pleasant surprise.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Larry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Soundbar has such an amazing sound as I've heard. Invest in the Geeks!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed my sound bar, in speakers ver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed my sound bar and speakers, and made sure I understood how to operate everything. Very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Efficient Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were polite, knowledgeable, and efficient with their installation of my TV, TV mount, in-wall cable chase, and soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great. they installed my sound bar in mins.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had never used a sound bar prior to this purchase. I love the sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound . Always liked Sony products they’re reliable and last a long time . You get your moneys worth .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT SOUND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS PRODUCT IS OF GREAT VALUE ! THE HOOK UP IS INCREDIBLE. THE SOUND IS THE BOMB !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad rep did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rep did a great job maximizing the quality of my audio set-up and programmed my Harmony remote so that it is very easy for my wife or me to access TV, blue ray player and smart tv for Netflix and Prime video.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad solves sound bar problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly noticed that my sound bar was not place in the right position to work right!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very helpful install man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off geek squad didn’t install, 3rd party installed my receiver. This gentleman was very helpful explained how to use it. Even offered if I had any questions later to call him. Overall did a great job very professional!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad going above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent made my sound bar sound SO much better! He was really nice and helped with some other settings on my tv that really enhanced the picture and sound.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Soundbar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my soundbar and set it up to my personnel taste. Works with your iphone, totally awesome!! The agents know all the extra tips to get you connected.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sound bar connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A representative from Best Buy's Geek Squad connected the sound bar to my TV and had it working seamlessly in no time at all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Purchase Saved Me a Big Headache!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so glad that I purchased this Geek Squad Home Audio Installation Package. I had intended to reuse my old Panasonic Subwoofer with my newly-purchased Sony Home Theater Receiver. The Geek Squad Audio Setup Professional pointed out that I couldn't reuse my old Panasonic Subwoofer with the Sony unit because the old unit didn't have a built-in amp. The old Subwoofer was a passive system, requiring the amp supplied by the old Panasonic Home Theater System. I never would have known this, and I would have been so frustrated if I'd tried to set up the new system myself. We went back to Best Buy and I bought a new Sony Subwoofer, which included its own built-in amp. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job got everything paired properly. Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad installed my LG surround sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad was awesome. He connected everything in no time and showed me how to operate everything. Great job as always.

    I would recommend this to a friend
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