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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 7,923 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    3rd Party service installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and installation were great. The installers were very friendly and courteous during their stay. There were no problems and I enjoyed their input. A Great Team Tom

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar connenction done professionally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar connection and sync with the TV was done professionally and efficiently and the sound has been great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad improved the function of our soundbar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their soundbar setup was awesome. When we upgraded our TV, they switched our soundbar over to the new TV and changed the soundbar connection from Optic to HDMI, giving us to control the TV and soundbar from the Direct TV remote. This was a huge improvement from the optic connection which required the use of the separate soundbar remote to control the sound which was very inconvenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job don right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and even when he needed a second helper he showed up quickly! Did a top notch job. Cleaned up after himself and even put furniture back in place when finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation of sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was on time, very professional and explained the entire process of installation. He answered any questions that we had and offered advice. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    soundbar set up by the team was excellent, the guys did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar works great. When a football game or a a special movie is on the TV, the sound is amazing. The installation team was knowledgeable, patient, and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always use geek squad going forward! very professional and knowledgable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad (Kurt) hooked up sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right on time. Kurt hooked up my sound bar system. It works great. He was very friendly and listened. Very pleased. Happy with all.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar set up went fast and sounds great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great , very happy with the sound bar.xxxxxxxxxxxxxx

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek is a positive group which benefits both Best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen knew what to do and went about it quickly and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad #1 at all installs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad just finished installing 2 MyQ wi-fi garage operating systems. I trust all installs to these guys! They do it right the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad specialist was very efficient, and was nice about explaining what he was doing. I learned a few things, and that gave me enough confidence to move the system and set it back up again. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    Sound System Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was professional and knowledgeable. The only complaint was the technician not returning my husband’s phone calls when my husband had a question about the technician’s work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Send proper installation geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first 2 delivery men did not know what they were doing. They couldn't figure out how to even put the legs on my tv. Took them over a half hour to figure it out. Didn't have a clue how to hook up my sound bar!!! They stated they were appliance set up men!! Had to call for additional help and I had to come back home from work a second time to meet another technician. Thankfully Rob knew what he was doing and was wonderful. Had everything up and connected in no time and answered all my questions and concerns since my sound system had not been working properly with my old tv. Would only recommend if they send the right installation team

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad solved my Surround Sound System Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved the problem and checked out other related issues in an efficient and courteous way. The representative was a pleasure to do business with.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and walked us through the setup and operations of the product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound bar is amazing and great quality! the tone and quality is top notch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who came to bring and set up my new TV and sound bar system was very thorough

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Geek Squad was professional and courteous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV and Netflix they explained the process of how to program and how to use the remotes.

    I would recommend this to a friend
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