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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 7,923 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up our new sound bar and mounted our TV. As always, they did an excellent job -- very professional and personable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Glad i have Geek Squad coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were polite, answered all my questions and set sound level to what i needed. Could not have set this up on my own.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sonos sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was outstanding. Geek Squad Andrewl was very knowledgeable. Installed sound bar and connected to other Sonos speakers easily. Would use him again.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Geek Squad was Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek employee was awesome, set up the sound bar and helped us with the remote issues we were having with the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional setup and installation and the installer took there time explaining the setup. I was very impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Thanks bestbuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad were great and set up my soundbar for me on my cell phone it sounds awesome!

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this was a repeat service call to exchange a soundbar and subwoofer, the Geek Squad installation was seamless and the technicians were knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Patient, persistent, and very skilled!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our audio set up was very complicated since we wanted to use both our sound bar and also our new headphones for my husband whose hearing is diminishing. This Geek Technician, David, was amazingly skilled and very patient!! We previously had tech savvy friends come over who just couldn't solve the problem. But David insisted that there was a way to set it up and he worked really hard trying many options, for a long time, until he found the perfect solution!! We were so thrilled and we now silently thank David each time we are enjoying our new TV with perfect sound!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are awesome. So knowledgeable and helpful. Worth every penny

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Like the sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs set this up easily and the sound plays really well. Better than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did an awesome job. They rehung my tv so the sound bar fit perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad for life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my soundbar no problem hassle free and it sounds fantastic!! He even took the box with him to recycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with my new system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with our new 75” Sony TV and Sonos sound bar and sub. I installed it myself so of course I had to call the Geek Squad to make it work. Very happy customer.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely, knowledgeable, professional, and personable. Awesome job by the Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very professional and also friendly. He clearly knew what he was doing and was very careful in the setup and testing of the sound bar. I would absolutely recommend the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    prompt, courtesy, and very good at their job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came and did a nice job installing my sound bar patiently showed me the features, and when I had further issues at a later date they came back at no charge,

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Great Geek team as we had with the Vizio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of 2nd soundbar, as we did not like the Vizio bar and asked BestBuy to exchange it

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed my sound bar perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent was ver polite and knowledgeable. Would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Hearing Assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help for folks with diminished hearing, especially for use with TV's with rear facing speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Came out perfect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were fast & positioned everything where I wanted it to go. They were very knowledgeable & explained everything perfectly. Would totally recommend to a friend.

    I would recommend this to a friend
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