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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 7,923 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Definitive Technology surround system finnikey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my dream system Sony 75` TV, cabinet, & surround sound system, Sony DVD playyer spending over 6.000.00 on it! I have had the Geek squad out to my house 8 times as the D.T. surround system rear speakers will not stay linked to the system and has to be linked by a G.S. tec. I have had to buy service contracts on all my components to cover the fees. All The Geek Squad tec`s have been Great it is just time consuming to have to have this many service call and I know this will have to continue! The speakers themselves sound awesome they just will not stay linked. TV is 4K and perfect! As well as the Sony DVD player!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed new sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jim set up our new sound bar and had to come back because sound bar had to be returned because it was not working. Then he had to come back and set up new one he was very helpful with all my questions.Hw made sure very was hooked up and working be he left

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad did good work....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad providers hooked up the television and sound bar , got the whole setup working and the system works well. Satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service on time and completed with any problem. That's all.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect installation with a great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Samsung soundbar which works perfect with my TV; especially since it’s been hooked up correctly. Terrific Geek Squad team.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my tv on the wall mount and connected it to all the devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ver professional team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was amazed by the professionalism of the team and how quickly they installed the tv on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value-added installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was especially impressed with the responsiveness of the total tech team who arrived at my home promptly to do a complete the sound bar installation. They not only successfully installed the unit, but provided value-added service to eliminate one of my remote controls bycan consolidating my Roku remote to include the Sunbrite television operation! I'm most pleased with total tech service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Remove & Replace Home Theater Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing my receiver, I also scheduled installation with the Geek Squad. They arrived during their scheduled window and Tyler did a superb job with the project. Thanks for the quality service!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Polk install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice job. Geek squad performed as expected. Have recommended to others.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    The work is done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man was patient and understanding with me. I did not hear him call my phone because it was charging in another room. He came back later to install. I will say, though, that he was reluctant to move all the equipment where it should be because it meant taking the straps off the wires that were already there, and restrapping them. Eventually, he decided to do it because there was no other way around it. He did not show us how to work the remote.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    instal of my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a wonderful job as usual... I definitely recommend them for all your install needs.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose Sound Bar ended up not being installed and was returned. Our current system is just as good as the one we purchased (per the installers).

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed our home theater cables!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad successfully installed our opti-cable and EDMI cable as we requested. They were on-time and efficient. We were kept apprised of their ETA.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and efficient service customized for our room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does and Outstanding Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding, above and beyond service from Geek Squad! Thanks.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original sound bar did not work but another one was ordered and Jose from the geek squad brought it and set it up

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exceptional sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wans't going to but a sound bar until I heard this one at the store. When my TV and sound bar arrived, Geek Squad set it up for me and I am amazed at the exceptional sound quality. Definatly worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LG plus Bose: can't beat the combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the rich, vivid, brilliant picture on my new LG 4K smart TV. Geek Squad was able to connect my Bose sound system to the TV. The result? Great picture. Vibrant sound. Thanks, guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys set up my soundbar and made sure everything was perfect along with education is on the use of our soundbar. They were patient and so professional.

    I would recommend this to a friend
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