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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 7,923 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installation was professionally done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents mounted my sound bar after I moved my residence. This was a quick and easy process, completed by two professionals.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent work !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXcellent service !! The geek squad worked very professionally and wasted no time getting everything hooked up and running absolutely perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    squad installed the sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my sound system was quickly installed with no problems

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. They called with an ETA, arrived on time, delivered, installed and tested product neatly and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad are the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was very fast and professional,showed me how to use it. This sound bar makes my tv sound like I’m at a movie theater.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Geek squad install my television and sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I'm loving this sound bar. The person that installed it was good and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job on soun bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had the sound bar and the guys had it set up very quickly. Even showed me how to work it. Very efficient and friendly techs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Logan is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had never used the Geek Squad for any problems previously, but we certainly will in the future. Logan called to advise of his arrival time, was prompt, courteous and efficient. He asked us questions about how we wanted things to operate in the media room as he was installing the new sound bar and made suggestions about the remote we were also purchasing to make sure we bought the one that would work best for us. Once he was assured that everything was working correctly, he then "trained" us on the new remote, making sure we knew how to use it, since it replaced several other remotes. He even took the old receiver for disposal for us. It was a great experience and one we would surely use again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience to have them hook up the sound bar with the great knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installed on tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up went smoothly. They ensured that everything was perfect. I could not have done this on my own.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    TV and Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV and sound bar. He did an excellent job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Nice job

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys came out and did a set-up of my new home theater. Unboxed everything, hooked it up, showed me how to use it and took all the packaging away. Nice job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The other natal led was wonderful. He set up the sound bar and made sure everything was connected with the television remote. Very pleased with the service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos system- exceeds expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed new Sonos system - great job, efficient, and knowledgeable. The sound system was tailored to the room with the Sonos app with easy instructions from installers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my sound bar and did an excellent job with outstanding sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy install for the tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the tech installation, explained everything she was doing and made the switch seemless and she was very patient.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the sound bar installed in the living room to give us a better sound quality. It does work better than what we had. Sound is much better when watching movies!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professionals at work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional in installing everything and answering all questions asked.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Very friendly and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time service and answered all my questions. Found out I had a remote that didn’t work with my sound bar and received a replacement one at no charge! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer did an excellent job. Ted, great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ted installed the new Denon receiver and removed the old Onkyo receiver. Answered all my questions professionally. It was a pleasure doing business with him.

    I would recommend this to a friend
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