Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 7,923 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Reconnect speakers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They reconnected the speaker system and eliminated the use of extra remotes so it would operate easier

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad rerouted speaker wires.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was professional, efficient and made sure all speakers worked. He also made sure the receiver settings were accurate and explained everything he did.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys know how to do a proper installation. They are very knowledgeable and helpful. Explained how to use everything in terms we could understand

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    go TotalTech

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    go TotalTech; guys came at the beginning of the appointment window; knowledgeable and careful

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Same guy from Piedmont SC

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job same as TV install both installed at the same time was not actually geek squad but outsourced couldn’t be more pleased

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job,installing our T.V.above our fireplace, looks great,thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME job!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came to our home for the set up of this product was extremely kind and professional. He was patient and answered all my questions. I was very pleased with the service he provided. On time, too! GREAT service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed Sonos Sound Bar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were extremely happy with the service we received Travis Marks was very competent, helpful & polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv\sound system install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service very friendly installers and took the time to answer our questions about tv\sound system very professional

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Thank you.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did get the sound bar set up. A review of the instructions would have been helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sonos soundbar.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional and knowledgeable, he connected my soundbar and sinct to my t.v.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great experience!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team connected our new soundbar to our tv and answered all of our questions about its operation and where to find trouble shooting information if needed. The members of the team were courteous and very efficient. This was our first time using the Geek Squad. We will not hesitate to do so in the future!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my surroundsound system, and tuned it, and did a very amazing job and didn’t take them long at all. I would highly recommend this service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed my soundbar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this soundbar along with a new 85 inch tv. It really makes it a true theater experience! I highly recommend purchasing this soundbar set.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Soundbar B5 Series

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great! Technicians took their time to install items and mentioned recommendations.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed properly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. Installed quickly. Need 20 more characters which is totally unnecessary.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar purchase &installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound bar. We're used listening to the speakers that are in tv's. The guys who came setup everything and did an awesome job

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Assisting Sound Bar needs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding. Extremely technofacile and customercentric. We would definitely choose him to assist our technological needs!,

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed item

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item has a great cinema theater sound and a outstanding bass

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set our soundbar up in no time!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the Geek Squad guys who set up our soundbar. They are so good at what they do and gave us good advice on many things we have bought. They taught us how to stream and always answer every question we may have about technical stuff. They are also very polite and tell us our questions are good so we don't feel so dumb.

    I would recommend this to a friend
Sponsored