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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 7,923 reviews
  • Rated 5 out of 5 stars

    Best installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great job they really did a good job explaining to me how they set it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad appointment schedule

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales rep did a wonderful job setting up my Geek Squad appointment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Geek Squad installed my Home Theather sound system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and the install my Yamaha Home Theater System very professionally. Everything works perfectly. Thank you guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my audio / video center

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris and his partner were an enormous help in getting my entertainment console set up. I couldn't be happier with the level of service I received. Worth every penny

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Team work and professionalism

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team got right to work and was relentless on getting it perfect. I'm so glad I went with the Geek Squad I never would have gotten this done on my own.. Thanks Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The sound emanating from the tv is robust!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The voices over the background sounds in sporting events makes me feel like I’m really in the stands. It’s awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed by geek squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job hooking up tv and sound bar. On time and quickly installed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team set up our system quickly. They asked questions and gave excellent advice on where to mount the system. These guy's knew what they were doing!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos beam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Fills the room. More than adequate for our apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad, worth the cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every member of the Geek squad that I have interacted with have been very knowledgeable, professional, and pleasant.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad member came in and did a great job wiring the new speakers and getting everything set up correctly for quality sound in our Movie Room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christopher removed my old receiver, trimmed or replaced wires, installed and setup the new in less than an hour. Very professional and personable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    less hassel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went with the geek squad with this install, not my first time using them. I did this because I wanted my Sony 65" 4K ultra to sound like it is supposed to. I wasn't disappointed. The geek squad was on time as usual and did the install with ease. My patience was not tested and it took the stress away. The guy knew his stuff and explained why he was doing things a certain way. He had my system calibrated and running in know time. He programed the remote settings for the best results. I did take some notes so when he was gone I wouldn't have any problems. Last but most important, he gave me his card and said if anything came up to just give him a call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had the guys at Best Buy install, great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned several sound bars in my past, the unit checks all the boxes....

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Two very kind and well informed techs. Could not h

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my sound bar. Very knowledgeable and took the time to explain everything to me in detail. Even helped me understand my remote on my TV better.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound bar for medium size living room. nice for sport and music. Geek squad did nice job of insulation

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great group of team members

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the agents have been too notch…but still having problems with TV or sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was great!! Features were fully explained. Thanks!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad Sound Bar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected my sound bar and surround sound speakers to my existing TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent setup of my soundbar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and setup! Guys were friendly and showed me how to access the sonos menu and provided excellent service.

    I would recommend this to a friend
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