Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 7,923 reviews
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
Friendly and Excellent Service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Agent installed and setup my Bluetooth head phones for my wife and I. Was very knowledgeable and made sure we knew how to use them before leaving.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Professional
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent job installing my Bose surround sound theater system. Instructions on how to use my receiver to get the best possible sound my system. Awesome
I would recommend this to a friend
Rated 5 out of 5 stars
Soundbar Installation
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I wanted the soundbar and woofer with my new tv. It was worth the cost to have the geek squad connect everything correctly. Very happy.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
NA
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Slimline with a big sound. Awesome quality and great product for the price!
I would recommend this to a friend
Pros mentioned:
Installation
Rated 5 out of 5 stars
fantastic!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
i had no idea how to set up my stereo system and the geek squad set it up beautifully and showed me how it works so what more could you ask for
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad installed our equipment
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad were very professional and friendly. The set up the tv and soundbar and when they left we were all set up.
They answered all our questions without hesitation and in a friendly tone.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek squad came in and did an excellent job they were very professional and cleaned after themselves... came in an out they know what they are doing ...
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Soundbar Setup
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This reviewer received promo considerations or sweepstakes entry for writing a review.
the tech was very good at what he does. the sound is very good
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent service!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent service by experts!
I love that they called ahead to give me an ETA.
All done quickly and efficiently.
I will certainly use this service again.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Install of sound bar
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Drew and Josh from the Geek Squad hooked up and tested the sound bar system. They made sure that I was happy with the sound.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad knew what they were doing.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad Staff had to dig a little deeper and make some adjustments to reconnect my sound bar. I thought it was going to be a ‘no brained’ for them and something I should have been able to re-sync myself, but I’m glad I scheduled a home service visit.
I would recommend this to a friend
Cons mentioned:
Soundbar
Rated 4 out of 5 stars
Geek Squad- sound bar problem
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek Squad did a good job but the sound bar is still turning itself off . I guess they need to search harder for the problem and not the temporary fix.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Hooked my sound bar up.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Art from Geek Squad hooked up my sound bar which I didn't expect. Explained I would get better sound from sound bar then from the TV. He was right, of course.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Came in ,hook up the bar and left He was very polite and new what he was doing
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Geek Squad connected soundbar
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad connected my new soundbar to my new TV and to all my other devices. They were professional, knowledgable, and courteous.
I would recommend this to a friend
Rated 5 out of 5 stars
Terrific Customer Service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have a new 4k tv purchase that I intended to synch with my Bose Sound dock, which is roughly 4 years old. I had been having some difficulty in activating my sound dock with my prior tv, which had been damaged during an electrical storm that gripped my area and was concerned the system was fried. However, the Geek Squad techs were able to reboot the system and sych the sound dock with my new tv, and since then, has been working perfectly.
The Geek Squad technicians were very prompt, efficient and helpful as they troubleshot the device, and through their help I was able to save hundreds due to not needing to purchase a new sound bar to replace my current one!
This reviewer received promo considerations or sweepstakes entry for writing a review.
One of the best service experiences I've ever had. If the two technicians assigned to my service call for Audio system and TV set up are any indication of the employees at Geek Squad, I'd say they have a winner. They were professional and courteous as would be expected, but they also clearly explained any questions I had about the set up and use of the system so I was able to write my notes to use for reference after they departed. I feel confident that I now understand how I can fully utilize the equipment I have and enjoy it for many years to come.
This reviewer received promo considerations or sweepstakes entry for writing a review.
He did a great job on the installation. It was done in no time.
I would recommend this to a friend
Pros mentioned:
Connectivity
Rated 5 out of 5 stars
professonal install
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
They fixed a wire issue when adding my sonos bar and set up to my phone app so all my sonos speakers can be managed via my iPhone. Courteous and friendly.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad service for setting up my LG soundbar was perfect. The Geek Squad service never disappoints me. The tech set up the soundbar and instructed me how to use it with my new TV.