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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 7,923 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    They mounted my TV hooked all my devices and answe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my new TV hooked up all our devices and answered all our concerns and mad sure we understood everything before they left. great job!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, very impressed. It made a big difference.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job they were on time neat and fast

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    a great personal service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad was excellent to work with. they explained all that they were doing in setting up our purchase and made sure we knew how to run it properly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Soundbar sounds like it is surround sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Highly Recommend! Love being able to control it from my phone, too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geed Squad were very professional and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Matt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never owned a sound bar before but it is awesome.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Most excellent service, on time and quick install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agency removed my old video amplifier /receiver,!and quickly installed my new one, even though we had some problems with connecting to AT&T Uverse.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    WOW!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time the agent came out his mission failed. The second time a different agent came out and it was fantastic. He was able to accomplish all of the things we asked for.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and connected the TV to my equipment

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! Quick install and explained about the sound bar and other items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service on sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service & communication throughout! Best Buy has really improved service and couldn’t be happier with service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quickly installed wireless headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly installed a wireless headphone set on my Smart TV and explained how to recharge and operate settings.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professional all the way!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents hooked up my Bose surround sound, very pleasant and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are fabulous!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents showed up on time and handled the repair/fix in a short time. Grateful for their knowledge.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Currently is my Comcast remote, haven't used the LG remote yet. Might not need to. Geeks installed it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a fantastic job mounting it and then helping set it up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad solve problem quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service and informative. Told us what we needed. Would recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad was the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy’s set up my sound bar to my television quickly and also help me to download it on my phone.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    completed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connection was easy only i need to use 2 remotes. this sound bar is not compatible with my TV. Sales person evidently did not know this.

    I would recommend this to a friend
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