Customer Ratings & Reviews

Product is what we expected. Very happy with sound bar

The agent determined the issue with the sound bar, redid the mounting and everything worked perfectly!

I loved how the Geek Squad stayed until I figured out myself how to make it work lol Very helpful, and patient. Very knowledgeable.

I used this service 4 times. Been great. Would do it again

Agent's were great hooked every thing in and checked sound and features. Then took time to show how to use new system.

On time and good service. He was friendly and demonstrated how every works

Very professional, courteous efficient. I would definitely recommend their service.

The initial set up was done by two young "Geekers". They set up the TV fine, but were at a loss as to how to connect it to my older Yamaha surround sound system. Another person came out who installed the additional cable adapter I purchased, but he couldn't get everything to work. The next rep was excellent. He found the problem, explained it to me in plain language and told me what equipment I needed (a new Tuner/Amp). He came back after we purchased the new amp and did a terrific job installing it. So the first Geekers rate maybe a two, the next one a three, but Tyler rates a 5+. The average is 4!

Sound bar set up went smoothly. Our person was very patient and took his time explaining the features.

Extra points given for being very nice and helpful and wearing shoe covers. Points taken away for not double checking to make sure everything worked after the first trip. The Geek Squad was out and upgraded our WiFi system and modem and installed Apple TV. I would have given them more stars if everything had worked properly after the first visit. Unfortunately it didn’t and they had to come back out to diagnose the problem. Turns out the modem BB recommended for us didn’t work properly with the WiFi system they recommended. We replaced the modem and spent quite a bit of our own time getting everything to work. It’s working now and is a big improvement over what we had previously.

They know what needed to be done and were fast in doing it

Agents set up my Bose soundbar quicky and with efficiency.

Paul the service agent installed the sound bar quickly. My only complaint is the instructions from Samsung were VERY limited and it took quite a while for me to get the sound adjusted. I'm not sure it is. Is it possible to have a service agent come to my home to check this??

The Geed Squad members installed all the components of my movie room and the living room TV and blue ray player. Always very courteous and professional.

The two Geek squad agents had previously installed a TV for us. Both were very knowledgeable and professional. They remembered us. They do excellent work.

The team that came to set up our new items were friendly and professional and even took time to explain things to my elderly mother with patience. Thank you.

When re-installing our tv, agents also reconnected the sound bar in almost no time

The geek squad men were VERY helpful and spend time showing us how everything worked!

Words can’t not express the great work Eric and Raquel did set up my tv and sound bar they made sure everything was just right. I thank them so much great job guys

Justin and Antar were polite. Worked quickly Antar went out of his way to return to fix glitch with the system.