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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 7,923 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Troubleshoots my sound bar. Went through all the options and made sure it was right

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Very professional and explained the whole process of connecting my WiFi to my tv to my sound system! Excellent work!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of the sound bar was very satisfactory

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good suggestions about the trouble I am having with my remote.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Service for Sound Bar...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service Advisor connected Sound Bar. Fantastic Sound...Thank you...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a sound bar with my 75 inch television. Has great sound which is clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad repaired our stove top, great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great at keeping us up on when they’d arrive, actually more then prompt but early! Allowed us to clean behind our stove before putting it back in place. Polite, professional, pleasant and a joy to have in our home, would welcome than back anytime, but hopefully not too soon, we appreciate our appliances working thanks. You have a fantastic team , keep them around, please!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very neat and quick. Also explained how to operate-easy for me to understand. I was pleased of the service I received for the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Te service man was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was performed and other minor issues addressed. The representative was personable and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad put the new sound bar in and did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake did a great job in the installation of all our purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did a great job connecting the sound bar. The sound quality is fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my surround sound system.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech came by, did the installation, 2 weeks later the system stops working, had issue with volume if goes over 60%, system shuts off. went back to best buy and requested to have the tech come by again and look at the system. Best buy recommended to buy a better system (AVR), bought Onkyo RZ830. tech came installed it, did the configuration, system working super good. Tech said best buy will refund you the money you paid first time you request the set up for inconvenient. I'm still waiting for the refund.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was proficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service. Tech's were knowledgeable. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Staff service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is great and is fine, and keep it going!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed my televisions on wall mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was great, installed 2 TV’s and sound bar. Very professional and kept the work area clean.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Arrived on time. Quick efficient performance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did an excellent job of connecting my surround sound system. Answered all of my questions. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent Service and dedication personal and WORk to day

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this sound bar!! Sound quality is fabulous!!!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Had to find the HDMI-3 connector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs not only found the connector ... but connected my new receiver and checked everything out. Awesome work guys .. thank you!!

    I would recommend this to a friend
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