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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 7,923 reviews
  • Rated 5 out of 5 stars

    The Great Geek Squad!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our 5 major kitchen appliances and our washer and dryer, 3 TVs, TV stands, an iMax, an Apple Book Pro 16, and an iPad are all covered by our Geek Squad protection plan. Each time I needed a repair or an answer to a question, I was given excellent service by the young techs - both at the store and during in-home visits.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad marantaz

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh did a great job. He was very professional and kept me advised of his planned arrival.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the sound!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service with my installation of sound bar and speakers! Love the sound!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technicians were excellent and made every detail Was professionally done. I highly praise their work ethics.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loooooooove it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect addition to my TV mounting!! The sound is amazing, just so pristine. It looks so classic with the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    dylan is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mounted and made sure it worked properly, showed up on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service Roman!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the great service I received from Roman with the completion of my sound bar system speaker stands assembly! He was personable, polite, professional, knowledgeable, and efficient. Well done Roman! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed speakers in 30 minutes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised it didn’t take that long to install subwoofer,speakers and sound bar in a short period of time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fanfastic Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up sound system quickly and explained how to use it. Sound is fantastic and the wireless woffer makes it even BETTER.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geekman

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful in showing me how to use my remote and connecting my sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys set up my tv and soundbar and blu-ray without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was efficient, personal and thorough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men came and connected everything. They made sure I knew how to operate the system and the remote. They were efficient and thorough. They took all the boxes and paper from the boxes with them and made sure we were happy with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount with sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV on the wall with the sound bar mounted to the TV. Made sure everything was level and even with the other TV that was already on the wall. Took care in hiding the wires fit a professional finish. Steve was the , and he was great!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation of new TV and audio system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had geek squad install my new TV because it was so large and heavy. Installation done quickly and works flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Installed quickly. Explained how to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good. Better than without Price was high Geek squad worked well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great and did an amazing job! Very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great job of delivering & connecting the sound bar. The only problem was that the optical cable can't be removed from the TV. Had to take the TV to Best Buy, they could not get cable removed either. Best Buy did provide a cable at no charge, they did not want to try to removed the cable from the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1st time everything didn't get set up all the way, but they came back out free of charge and got it right, good service overall, friendly technicians.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guy's did a bang up job installing our sound bar to our T.V.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy-to-use and connect to our television. Great quality for the price

    I would recommend this to a friend
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