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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 7,923 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound system installed with TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a great job installing and calibrating our new sound system along with our new TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great to work with!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful in getting a new TV hooked up and teaching us about the different way to load apps. Unfortunately he was not able to get the sound bar to work and we thought we were going to have to purchase a new one. But I was able to do a work around and it is working fine now with the old sound bar. We do have to use alternative sources of remotes to access sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    pre arrival calls to the handshake, professionAl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the pre arrival calls to clean up the men were professional. My tv and soundbar are perfectly hung!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Easy appointment and the bar works perfectly. I can now hear the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installed perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with knowledge staff and installation was done perfectly if I give a higher score than 5 I would Very satisfied customer

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gagner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're really excited about the sound and quality of this product.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Installed soundbar and adjusted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and completed installation. Went above and beyond.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great help with my tv problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooking up my new sound bar to my tv proved to be more complicated than I thought. The Geek Squad was very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounding Sound Connect Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Soundbar produces great sound for both my TV and my phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An Angel delivered Joy to Mom with New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV and Sound Bar Purchase so satisfied, However where the Rave reviews need to be shared is with Tandy! The service that she provided to my elderly mom was phenomenal , the patience and time she shared with my mom is amazing! I am so impressed as she did not hesitate even moved furniture to accommodate installation etc! Just a delight and Professional that should be recognized!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aces

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent was great. Exactly on time, knew how to fix the issue with the universal remote and got right on it. He was friendly, super professional, asked and answered a lot of great questions. He also made sure that we understood what he'd done and how easily we could repeat it to make all the elements of our home entertainment system work together. Really good experience!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed in a matter of minutes, very polite and knowledge installers, asked and answered my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    They were very detailed in their help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their guy helped me with easy to understand instructions on how to set up and operate my new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio setup without a glitch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad expertly set up my new TV and Ultra 4K with my existing surround sound. Calibrated the speakers and it sounds awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very professional and knew what they were doing. Our surround sound has never been better

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad installed and explained everything.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed, connected all devices while explaining functions of each remote. Extremely satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my Samsung soundbar and did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worked and neat Everything went smoothly and no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Service and Sound System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike was the geek squad technician who installed this item. His service was excellent. He made a clean install, was courteous and efficient, and made sure that everything was working before he left. We LOVE our new sound system! Terrific service and product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was friendly and helpful, installation went well

    I would recommend this to a friend
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