Customer Ratings & Reviews

The geek squad did an excellent job of setting up my 2 TVs. They were very knowledgeable and extremely polite.

I have been and am very pleased with the fast service that is provided by the Geek Squad. They are always attentive, listen carefully to the issue and then go about and resolve it with seemingly little effort. Things get fixed very fast!

Can't say enough about the service that Nick provided. He hooked up all my equipment, programmed the Harmony 665 so I would have 1 remote to control all equipment (instead of 4). He adjusted all the settings, routed the audio through my Bose system, and wouldn't leave until he had answered all my questions. Knew his stuff and very thorough in explaining what he was doing.

Being a Best Buy Total Tech Support member has made just made it easier and easier to make purchases which require delivery and installation. Our 50” Samsung was in that category. The technician that processed our order left no stone un turned. Thanks Best Buy.

Agents came as scheduled and worked professionally to complete the assigned job.

Again the Geek Squad guys work well together in setting up both television sets.

Efficient and knowledgeable, the team answered all my questions

Purchased TV as gift to out of state elderly relative who was unable to lift and connect and set up tv and other devices. The agents were able to complete the set up on 2 visits and thankfully covered under my Tech service plan.

The technician named Dre was absolutely perfect with his service, kindness and professionalism The set up went perfect and I love my new big TV with the perfect table that works great! Dre truly should be commended for his excellent service! I also wanna thank Amanda and Nick at the Oak Park store for all their help in selecting my new equipment.

Excellent Service! My first ever geek squad install and I couldn't be more pleased. The guys arrived on time, told me exactly what they were going to do and then did it quickly and cleanly. They would've stayed much longer and helped me install apps on the TV if i'd let them. Very happy I let someone else do the install this time!

The Geek Squad Agents were absolutely outstanding. They were patient and answered every question.

Not actually a Geek Squad install but a contractor service who sub hired a local installer. The local installer did a great job of communicating his arrival and did a great job. Can’t say the national contractor did that well, they were very hard to contact and less that helpful.

The Geek Squad was efficient, timely, professional, and did a great job installing our new television. I highly recommend them, and appreciate their knowledge in setting up the tv. They moved another television set for us and it was appreciated. GREAT WORK GUYS!!!

Scheduled an install for my new 75' Samsung. The two techs arrived earlier than expected but had called before hand and asked if it was ok to do so. Upon arriving, they mentioned how everything was going to work. The two techs were very friendly, and the work was completed quickly which explains why they were earlier than scheduled.

The agents were wonderful. Very dedicated to getting it right and to my satisfaction. I couldn't have asked for better.

Arrived on time, Set the set up very quickly, including making all the connections. Team was was very friendly and communicative.

The 2 men were very organized and very neat. They were very nice and cleaned up after the install.

I would have never paid to have someone hook up my new tv, but since the service was free I tried it out. I was extremely happy with the service, they called ahead of time and were even a little early, which was great so I wasn't waiting around all day. Now that I know how great the service is, I would pay for it in the future. So much easier having someone else hook it up in a short period of time, as opposed to me trying to figure it out and spending two hours doing so.

We purchased a Samsung TV & I asked Geek Squad to install it for us because we're elderly, my husband is disabled and we had quite a few stupid questions. The gentleman from Geek Squad was here right away installing it. He was so helpful, considerate and nice. He made sure we were happy. I am going to try to get him back here to install a sound bar :)

The agent set up my TV and set my channels color sound volume. As I do not have cable he made sure my OTA Antenna was working properly. Also he was very courteous.