Customer Ratings & Reviews

I thought that i could handle getting a couple of friends and setting this up by myself. Im so glad i didnt. The steup was done quickly and the signs of experience were obvious.

The agents were very helpful and knowledgeable and quickly set up my new TV and integrated it with Comcast XFinity. They were intrepid in that they came to my home despite Best Buy giving them an incorrect phone number and they couldn't contact me. That's a different story - at the store I asked 2 Best Buy employees to update my phone number and apparently they wouldn't or couldn't.

Agent did an excellent job setting up my TV and making sure my favorite apps were loaded. Ensured I was able to access programs before he left. Excellent support!

agent was timely, tv was set up without a problem, agent explained tv operation in a detailed manner

Paid the Geek Squad to fine-tune a new Vizio 55" 4K TV after I installed it. They did a good job of explaining the setup options to my wife. Unfortunately the TV would randomly turn itself on, even in the ECO mode and with no HDMI cables attached. Best Buy replaced it with an identical new set and the delivery people were nice enough to help lift it onto the swivel mount. I would have needed to pay again for a second Geek Squad visit, so I tuned it myself. Overall, the first visit was great but I am disappointed with the lack of follow up after having to have the TV replaced.

This service was extremely helpful. You don't realize how big of a box a TV will come in, especially when the TV itself is really big. I don't think we could have unboxed it and set it up on our TV stand alone. They came in, had it set up in no time, and everything was ready to go. Definitely worth paying that little bit of extra for the setup.

Everything was handled in a very professional way. It was a good experience, which is what I have come to expect from Best Buy and Geek squad. This includes instore personnel as well as installers.

Amazing install , guys worked their behinds off. A little pricey for how long it required, it would be 5 stars easily based off the performance. Again a tad pricey but no easy task.

They came, did the work, and answered every question I had. They were on time, and did not take too long.

Was polite and they Installed the TV quickly and professionally

The agents unboxed the new and moved the old off to the side. Got everything hooked up, explained how to use the remote and answered the questions I had and dealt with my anxiety with technology. They treated me with respect.

The gentlemen that set up the TV were excellent. I was very happy they did the setup and also hooked up our sound bar.

Very pleasant experience. Agent showed up on time, was very knowledgeable, did his work efficiently, was friendly and courteous, asked if we had questions - all was good.

Truly found the young gentleman to be knowledgeable, polite and quick workmen who answered shall we say a “senior” person’s questions, many considering I am a Microsoft user!! They installed quickly, picked up any refuse that was left over and told me to call them if I had any problems! Can’t ask for more than that, at the end of the day!

This is the absolute best service! TotalTech membership has made BestBuy my go-to spot for TVs and speakers due to the installation. I have recommended this to multiple family members and friends who have also now purchased from BestBuy and enjoyed the same great service I did.

GEEK SQUAD SERVICE WAS EXCELLENT...SO PROFESSIONAL, SO KNOWLEDGEABLE,SO PATIENT AND KIND!

Our agent impressed me from the start by putting on "booties". Once I showed the agent what the job entailed he dove right in and got the job done! Our agent was kind, courteous and efficient.

Installers set up new TV and home theater system. They did a good job. Took theeir time. Highly recommend this service.

The technicians were prompt in the delivery and made it easy to set up the TV. Very friendly guys with lots of good advice on how to set up the TV

They were very helpful considerate young men. Grateful for their service.