Customer Ratings & Reviews

One of the reasons I buy my appliances from Best Buy is because of the Geek Squad. I am not good at setting up. Not only are they very knowledgeable and skilled. They are also quick and answer any questions you may have.

The (2) gentlemen from the Geek Squad did a great and swift job of connecting my new Samsung QLED TV. Very happy that I decided to let the Geek Squad do the setup because it went so quickly and they also answered all of my questions and reviewed with me all of the options of this great TV.

There was a bit of confusion when the contracor showed up...they thought they were mounting the tv to the wall. Other than that they hooked up the tv. The second group of actual "Geek squad" tech also were told that they were going to be mounting a tv to the wall. Once that was corrected they helped me navigate the features of my new Sony...they were VERY helpful!

Constantine and Brad did a great job of setting up my TV and connecting my Roku unit. This was the 2nd attempt to set up the Tv VI had purchased. When the 1st appointment was attempted the TV was screen was cracked when unboxed. Some one was suppose to call and set up a second appointment but no one did so I personally went to the Forum store and set up another appointment for delivery of a second TV. When the young men called to confirm the arrival time for the 2nd attempt they knew nothing about the 1st TV having a shattered screen until I told them of this. I feel that it should of been communicated to them what had happened with the 1st appointment. This way they could have made sure that this TV was not damaged as the 1st TV was in a box that had no external damage to it. I had to arrange my schedule at my work to be able to leave the hospital where I work twice. Communication between the first Geek Squad member and 2nd team should have been better. also I felt a better effort should have been made to setup the return appointment should have been made so that I didn't have to drive to the Forum location myself.

There was a mix up that resulted in three delivery/installation dates before I received my new TV. This was not the fault of the GEEK SQUAD. The crew was on time, efficient, professional, and answered every question I had. When they left everything was clean and orderly. I could not ask for more.

It was worth the $99 to get the new TV all setup correctly. He was professional and very informative. Did not rush. Answered all my questions. Made sure everything was in working order and that I was comfortable with it. I was cutting the cable wires and was not familiar with the smart TV so having someone set me up, was worth the extra money.

Thank you for the excellent service that was provided by the Geek Squad when our new television was set up. They ensured that it was connected to the cable and internet properly and asked if I had any other questions or concerns before leaving.

Two guys came, they were considerate on apartment parking restrictions. Treated my new toy with a great care. Programed what i needed walked me through few new features and even some advice for future

The Geek Squad mounted and connected it to all devices. Also assembled a large TV table fitting a 56 inch Sony. Very pleasant and nice people.

Shane was wonderful and very helpful in installing my new tv and hooking it up to my cable box and old dvd player and vcr. He also organized all the cables and wires to make them less seen and out of the way. He showed me how to use the new TV which was very helpful and the service was excellent.

The geek squad set up the tv in no time and are very polite people

The agent set up our new TV and connected it to our new cable box and our dvd player. He was very pleasant and stuck with it when there were problems setting up the Comcast remote. Highly recommend this service.

Geek squad arrive early and started to work immediately and quickly installed my new TV. They really knew what they were doing.

The agents setup my TV quickly and ensured all featues were working properly. They took time to explain how to acess all the features of the smart TV and discussed how other products could easily interface with it. They were great!

The picture on our LG OLED TV is absolutely incredible. The blacks are truly black and the resolution is great. The remote has several great features including 1-click access to Netflix and Amazon Video. There are lots of apps and the TV even has a mouse pointer. I would highly recommend this product and the Best Buy Delivery/Set-up as well.

Geek Squad did a great job installing my TV and explaining how to make it work. Rose was great, and when I had trouble accessing the TV later in the day, she answered my call at 7:45 PM, above and beyond the CALL OF DUTY! MANY THANKS TO ROSE!

Excellent Tech! He installed quickly, making me feel that he knew what he was doing. Also, giving me information on the actual working as he worked. Instructing as how to use it as well as how it works.

The Geek Squad is fantastic,!! They installed and programmed the new TV and made sure we were 100 percent knowledgeable as to all of the operations. They answered all questions and demonstrated all functions. They were very professional and friendly and made sure we were pleased

The picture is clear and not too bright. The remote is easy to use.

The technician was very professional and provided excellent service in setting up and connecting my smart TV. He was patient and answered all my questions and also helped me identify the need for fire stick so could connect to apps on my older Panasonic TV which I purchased and he set up for me.