Customer Ratings & Reviews

the agent was very friendly. He did the setup o of my TV in a very effective manner. He answered all my questions. The whole setup was done smoothly and with no delays.

Yhe installers arrived on-time and called me from their previus stop to give me an alert. They were personable, worked quickly, answered all of my questions and left not a trace behind. Very pleased!

Installation was done quickly, without fuss. Connection to the Direct TV controller was done and they demonstrated the features and use. TV is really great

The agents set up our TV, explained the remote and gave tips on best uses. They were patient, thorough and careful of our home. They were on time and removed all packaging. My husband and I were very satisfied!

The Home Theater Geek Squad agents installed our new 65” Samsung TV. They also explained the possible need for a sound bar. They hooked up the sound bar to demonstrate the more sound quality. I bought a Sony Sound Bar from your agents to complete my new TV viewing.

Great service. He took the time to show me how to operate the remote and even suggested I use the old remote control system because I was used to it. I love my new TV set.

The agent who came to my house was by himself, but he did an amazing job. He was quick, and he made sure that everything was perfect to me. He also had good recommendations for how to use the TV.

Was included with the Total Tech protection plan. The TV was delivered & set up in the room of choice. We chose to have it on a stand, but they would have mounted it to the wall if we desired that option.

Jayden & Jordan were very efficient and explained everything so that all of our questions were addressed. Very helpful

Very professional and friendly. Worked carefully. Good choice to engage them.

Great installation service. Due to the size of the TV there would have been no way we could have done it ourselves.

Douglas was the best! His knowledge of how to set the tv up was amazing! He did more than was expected. I would like for Best Buy to know they truly have an asset in Douglas. Before he left he made sure we were completely satisfied with the installation. You don't often see this type of service today.

The agents were on time and respectful of my home. They did a great job of educating me about my purchase.

The agents came on time and called me to tell me they were on the way. They explained about the channels after they put my tv together. I love the beautiful 55” tv. The picture comes in beautifully.

My Geek Squad Gal was awesome! Arrived in the delivery window with prior courtesy call. The set was smooth and she helped get me into the 2020's as this smart tv thing takes a little learning curve. She set up my Roku and added the few apps I have to start. She really made a great impression and represented Best Buy well.

Agent took down and hauled away old malfunctioning TV and installed new one very quickly and with great care - then made sure all the features worked. Very impressed.

I exchanged the 55 inch TV to a 75 inch TV. Leo and Max did an excellent job installing it. They went above and beyond the call of duty

The guys did a great job programming my TV and explaining how to use the remote. I have now cut the cable and I am saving a fortune each month .

The Geek Squad mounted and connected it to all devices. Also assembled a large TV table fitting a 56 inch Sony. Very pleasant and nice people.

ser up tv with no problems. tv working fine.glad i bought tv