Customer Ratings & Reviews

Gelica, from Geek Squad, was very efficient, explained as she set up and gave Very Good instruction. She made sure everything was working well and gave me support phone #!!!

The technician set-up my new smart TV and connected it to my cable service. He arrived on time, was friendly, knowledgeable and professional. He showed me how to move through the various screens which was very helpful.

Both fellows worked well together. They were friendly and professional. Best Buy is lucky to have both of them. Knowledgeable and efficient.

The Guys that installed my TV were very Courteous, Friendly, and professional. They connected it to all my Apps and devices.

this is a great buy!! picture is excellent! perfect size. easy to set up and use. has all the features I wanted.

I had the pleasure of a Geek Squad employee complete the installation of my new 32” Samsung TV. Luis was more than helpful. He took the time to setup my TV with the internet that was newly installed and program all the necessary functions. This gentleman is a jewel and Best Buy is extremely fortunate to have him as a member of the Geek Squad. Thank you again Luis. Lorna Buck

The agents unpacked, assembled and placed the TV on my stand. They then connected my cable box and DVD player. They entered my WiFi info and set up ny cable box remote to work with the TV. They did a good job of showing me how to use everything including a button on my remote I;d never used before! Overall they were friendly, helpful followed COVID protocols.

The agents installed my TV and wall mount with dispatch. They complained that I wasn't getting enough kilobytes or whatever they are. A few days later, another Squad guy arrived and removed a small coupler the first guys had installed. In 2 minutes the problem was fixed and I got many channels. He was surprised and grateful for the tip I gave him for his smart, expeditious work. Sorry I forget his name.

The gentleman that set up my new Samsung 65 inch TV were phenomenal. They even took off their shoe. Super respectful and professional. Will be recommending!!

Bought, took TV home, & Squad later set-up. SUPER!!

tec was very good spent time making sure that everything was good

The two installers that came out where awesome and very professional. Easy to understand and hear. The only thing is the sound bar had a ding and was told that if i have any problems just let the store know because I have an extended warranty

The installer came to my home for the TV installation on a stand. He was on time, courteous and very professional. He made sure everything was in working order before leaving. I was very satisfied with the experience and highly recommend Geek Squad.

The delivery workers were great! They had brought a tv that was damaged, took it back with no problem. The same workers brought the new one, got it set up with the antenna, got me comfortable with the remote and commands. They were excellent and I would be happy if they brought something else that I might buy.

Great delivery and setup in home by the Geek Squad.

The installer was very professional He know what he was doing he answered all my questions very nice person

The agents showed up in a timely manner. I was not left waiting for their arrival. All devices were hooked up. Most importantly I was provided detailed instructions which I needed. My agent had a positive attitude and provided customer pleasing service. Would definitely recommend him to others, 100% satisfied.

Outstandin professional service by caring technicians that made the insulation of our 4k TV stress free! They assembled and intalled and removed our old TV from our entertainment wall console, which would have been no easy task for me. They made it look easy and test every component (Reciver, DVD, Wifi & Stereo) when completed & perfomed & balanced the 7.2 surround sound. Check & installed all needed updtaes on all of the comonents!!

They set up the TV and did all connections and made sure everything was working properly and explained the remote and The TV functions . They were excellent and did everything much faster than I would have. Highly recommended for non techies like me.

Geek guys did a good job of setting up the new TV and hauling away the old one. Because of a snafu with Spectrum, they were not able to do a tutorial for me. Geek guy Rick came a few days later. He was very helpful and knowledgeable. He was very patient with me since this was my first smart TV.