Customer Ratings & Reviews

The Geek Squad employee set up my LG tv for me and showed me how to operate it. I did not have it mounted but could never have lifted it to my TV console

I was very pleased with the Geek Squad's representative. He was efficient, polite, helpful and knowledgeable. Well worth the cost!

Dan and Alex provided amazing customer service while installing my new Bravia 8II and Bravia 9 soundbar. Dan's knowledge and expertise is incredible and he did a great job explaining the function and use of both units.

Two men from the Geek squad, delivered and installed and mounted my 100” Samsung Television, they did a great job, friendly and very helpful. I hope Best Buy continues to use their own people instead of third parties, much better service.

Our Best Buy Geek Squad installers were tremendous just like our new Samsung AI neo QLED TV. Knowledgeable, sensible, communicated well, and courteous. Great guys. Surely couldn't have done it without them. Great job!

Original setup partially completed as a result of requiring larger TV stand. In interim tech folks hooked up TV and I watched it on the floor, playing Fortnite w/ grandkids! Stand purchased later and tech guy visited and finished setup. All done quickly and professionally, but I had to get rid of old TV stand. Donated it to a charity.

OK, I bought a new Fire TV, VCR, outdoor antenna and signed up for the Geek Squad. Four guys delivered the items for free, set everything up, gave me a tutorial and hauled off the old satellite antenna, within one hour. I am impressed.

Bought a lg 65 inch tv and a sound bar along with it. Total tech membership enabled home delivery and installation free of cost. The installation of both tv and sound bar was quick and the team was very helpful.

We had Geek Squad come in and set up our new 65 inch LG TV and LG Sound bar and take away the old setup. They were on time, pleasant and helpful. They gave us instructions on how to use the systems. This is definitely the way to go. thanks so much.

Bought our first smart flat screen tv. After research we bought a Samsung 50” class 8 smart tv about a month ago. We are still learning but are very satisfied with it. The Geek Squad delivered and set it up. They were very helpful and answered all our questions. Would use them again.

I just can’t say enough about how wonderful our main service technician was. He went above and beyond to ensure the installation was done properly and quickly as we were on a time crunch. We are extremely appreciative of his professionalism and kindness!

The agents were absolutely awesome. They were knowledgeable, polite, efficient, and made absolutely sure everything worked as designed. I would have them as my team any day and be thankful.

The Geek Squad members were considerate, capable and helped us by moving our other TV into another room after they set up the new one. We cannot say enough good things about them. They cleared all the packaging debris, left no mess and actually gave us some tips for use! That's a wow.

Geek squad service was excellent. The techs were very professional and friendly. They mounted my tv very quickly. Also answered my questions and concerns with satisfaction.

The agents were Great! They set up my TV and connected my devices. Awesome!

The technician came to the house put on the foot covers gloves mask very professional very efficient did the job quickly explained everything thoroughly even let me record how to change between the TV in the recorder and Netflix thoroughly informative very satisfied and they are highly recommended

Cassidy was the tech who set up my TV & stand. He was amazing, knowledgeable, answered my questions, very helpful, quick. Definitely recommend him & best buy.

Friendly showed that he new about the tv, and showed me how to use it.

I found the installatuin of the product good and medium. I paid for installation but they said they were repair not installers. However they delivered it well. They set it up well and were very helpful in everything related to the set-up. Their were some issues after they left, however I was able to get Best Buy to send someone again. Thank you, Best Buy for the great service.

After a previous bad experience, I had two different technicians come out to finish setting up my home theater room. They called ahead of time to confirm appointment and address. They were were courteous, went right to work and set up my room exactly how I wanted it. They even took the time to show me how to use my new receiver and asked me if I was pleased with the sound.