Customer Ratings & Reviews

Geek squad agent Austen was very knowledgeable, courteous and professional! Very happy with the experience as a total tech membership free delivery and set up!

Very professional. Efficient. Outstanding job, worth the price.

The agents were efficient in the delivery and installation of my TV & sound bar. They took all the packaging away.

Sorry I don’t remember the technicians names but, they did a great job helping my aging parents. I received a call from the team technician regarding placement and needs of my parents and they set up the device and even coached them how to use the tv then I received another call from the technician before they left checking if I had any other requests, very good job, highly professional, highly recommended.

They were professional. They called before arrival to say they were on their way. When they arrived they asked if I wanted them to wear shoe covers before entering my home. They set up the t.v., walked me through the programming. They were the best!

My TV was set-up on a TV Stand. That was easy. The setting of the internet connection and showing me how to navigate the remote was clear, but I had to have another tech come and activate the Sony remote because using just the Direct TV remote was not working properly.

The agents delivered my TV in the time frame promised. They set up and instructed me me in how to use the remote to set up and get the features I wanted. They answered all of my questions and hooked up my bleu ray DVR. They were very knowledgeable and polite. I could not have asked for better service.

Michael & James did a great job . They were both very polite and professional . I would highly recommend them and would definitely use their services again . Thank you to suck kind & helpful young men !

The technician was prompt, friendly and very professional. I couldn't have asked for better service, unless it was free.

The agents arrived on time and brought the correct item with them. That last comment may sound dumb but I've had the wrong item brought to my house once or twice. Jacob and his crewmate (I apologize for forgetting his name) were friendly, efficient, and as professional as we could ask for. They were in and out in less than an hour. Just for clarity my set sits on a stand so it was not a tough job for these guys.

On time very knowledgeable. Set up tv and remote. Adjusted tv to best picture and and wifi.

The set up crew were very professional, helpful and gave me useful tips on how to maximize the enjoyment of the tv and soundbar. Commendable Team!

The install team was awesome, friendly, dealt with my (amiable) dog, and the oddities of our install. plus a donation to St Judes. I would absolutely hire them again

Our Geek Squad tech went overboard to professionally install our new t.v. And spent time making sure that we (both over 80) understood the basics on how to operate this OLED LG 55”. He was more than helpful and cleaned up after the installation.

The agents did a good job setting up my equipment and were pretty swift and informative. Wish they would have bundled all the remaining loose cords and wires behind the TV tho as it looks like a mess. They also broke one of the shelve brackets when setting up which was sort of fixable but only temporary. They could have ordered or replaced the bracket but didn't. Other than those two hiccups, the setup was very quick and the guys were very polite and outgoing. They also cleaned up all the boxes and whatever was left over.

The Geek Squad has always provided superior service, from cleaning a virus from my laptop to the recent delivery service. The set up was quick. The guys completely knowledgeable.

Great service and great guy. He set up my tv with no problem. On time and obviously knew his job very well.. I would definitely use them again.

The person from the Geek Squad was very knowledgeable and clearly explained everything while he was working to set up our new smart TV set. He arrived as promised and begin to work at once. Explained what he was doing and went over the operation of the set and various controls on the remote control. He answered all our questions without being confusing. Would strongly recommend using the geek Squad if wanting to set up your TV without drama.

I exchanged the 55 inch TV to a 75 inch TV. Leo and Max did an excellent job installing it. They went above and beyond the call of duty

I am a senior citizen and know just enough about today's technology to make me dangerous. So when my 10 year old Panasonic Plasma television went out, I relied totally on my local Best Buy sales staff and their Geek Squad and they did not disappoint. The Geek Squad removed my old TV and set up the new one. They wore masks, put coverlets on their shoes and were very respectful of my residence. They even arrived early. Tyler, the leader of the 2 man team was terrific and deserves the highest praise. The only problem with the installation was my receiver. Although state of the art 10 years ago, now it is not compatible with my new 4K set. Tyler recommended a couple of 4K receivers that would be the best suited to my needs. The bad news an unexpected expense (which wasn't too bad thanks to over 10,000 points from the TV purchase). The good news the Geek Squad will be back to complete the installation. I highly recommend the Geek Squad and their extended warranties.