Customer Ratings & Reviews

TV was mounted and agent took the time to create all my settings

My geek squad team (Anton and Jordan) were amazing!! So knowledgeable! Everything was done to perfection: they know their products, the installation was smooth and efficient, they worked phenomenally together as a team, and were respectful of my home (cleaned up and hauled away everything leaving it spotless). I would highly recommend these guys to anyone!!

Hector did an excellent job of installing the TV and then taught us how to use all of the controls. He explained how the system worked and installed all of our streaming applications - everything working great

They called to verify the location of our new TV giving us a heads up for when they would arrive. They moved the old set and installed the new one and instructed us on the operation. The team gave us a card should any problem occur. Our cable box was outdated so I went and got a new and they returned to finalize installation. Very appreciated.

The agent set my TV and connected it to all my devices!

The Geek Squad called me prior to delivery to verify time and date. They arrived on time, setup the TV, hooked it all up to my DirecTv, walked me through the remote and the TV capabilities, and insured I was familiar with the remote functions before they left. The Geek Sq was outstanding and I was truly impressed with their expertise and fast service.

So far, my new TV has performed up to my expectations. I was to learn through this purchase that newer TVs are quite simple to operate. This was important to me because every other technical update I acquired recently needed yet more technical expertise/education than the previous model. Many thanks from a non-techie!

The tech reconnected everything and got it setup for my 85 yo mom with poor eyesight and talked and walked her through what to do to navigate between the tv remote and sound bar and cable remote. Perfect!!

the service tech called to let me know he would be a few minutes early. The set up and familiarization went quickly and smoothly. My old , no longer functioning TV was removed.

Gregory and his colleague did a wonderful job of disconnecting my old TV and installing the new TCL. They offered helpful information and advice. They were also very professional, on time and pleasant. Five-star review!

Excellent service and help in understanding differences from previous TV and took time to be sure we had the best picture that cd be obtained on the new set and made several improvements. Very patient with a pair of seniors. Much appreciated.

Ted was fantastic! Knowledgeable, honest and patient with me. I have never had a smart tv. He set everything up and explained everything. He gave me his number to text him if I had questions. He deserves a raise!

Jaymi from Geek Squad was great. He had patience with us when we asked a lot of questions. He transferred everything from our 10 year old computer & the things that could not be transferred, he reloaded for us.

Bad News. The wait time for completion (installation) of the products was waaaaay too long, almost a month from the purchase date. Good News. The Geek squad team (D&D) were excellent. They were professional, courteous, and knew what they were doing. Great job/service.

BestBuy guys communicated well, arrived at designated time, completed work quickly and answered all my questions. Integration with my AV equipment works like a charm. I am very happy.

The agent was able to bring my TV up to my second floor apartment and install it with no issues.

They showed up when they said they would, and did what they said they would do; putting them in the top 10% of service providers. Their courtesy, ability to answer my questions and easy operating instructions put them in the top 1% of service providers.

The TV has such a wonderful clear picture and is easy to operate.

Geek Squad guy set up my TV in a few minutes. I wish I cornered him so he could have explained all the features of the TV. Owners manual is absolutely useless - the TV serves all my daily needs very well but I'm still in the dark with many of the "smart" (???) features.

Geek Squad was in and out by the time I put the leash on the dog. I had to take off the leash to get instruction for operating the new TV. It was so simple, have had no problems since, I should enjoy my tv for years to come.