Customer Ratings & Reviews

Agent James did a fantastic job setting it up. He was very knowledgeable and polite. You should give him a raise.

Good experience again with Geek Squad setting up my new TV. Adam was pleasant and professional.

We received excellent installation by John and Dustin. They were professional, helpful, and very communicative. They answered all our questions and anticipated ones we didn’t think to ask. Very friendly and knowledgeable.

the agent was very friendly. He did the setup o of my TV in a very effective manner. He answered all my questions. The whole setup was done smoothly and with no delays.

The two man team arrived on schedule and completed the job in a reasonable time. They did have to repeat a couple of steps as did not account for need to adjust brackets before tightening everything. And, luckily I have a great set of tools as they did not so I supplemented theirs. Nice guys and were professional. Got everything setup as I wanted.

The guys were professional installing the tv and so helpful in explaining the setup of it. They were great and on time!

Skilled setup of beautiful new tv. Geek Squad team worked quickly and efficiently to make my tv operational. They were polite and knowledgeable. Would definitely go this route again.

Courteous, friendly service. Explained everything.

The techs called me in advance as to projected arrival time. They arrived well within the projected timeline. They were courteous, worked a a team, accomplished all of my setup requirements, made sure all the settings were correct, set up my apps, cleaned up and would definitely use again.

Next to Apple, the Geek Squad has been the most reliable service organization I have used for years. They always get the job done. They are always honest about how to maximize the value of your existing and future purchases. They always exceed expectations. And I have used them a LOT. This last time was no different. TV delivered, installed, cleaned up, done.

Im very happy with the delivery process, professional & very quick

Delivery was made and was handle with care. Personal was very curtious.

The most efficient and well-done service I've had from recent service people. I appreciate that the techs took a few minutes to show me some of the features of my new device.

Great tv, easy to use and install, love the picture

They did a great job with the installation but they did give me some inaccurate advice which required me to contact extra help to get the tv running correctly. I think the fee is a bit high.

The agents installed the tv and explained everything for us, very professional

Lg. Working good. Suund bar not as well as told by Best Bye Rep. Also wishing Best Buy, a very happy and prosperous new year 2024 Godspeed with every one..!!

Great service. He took the time to show me how to operate the remote and even suggested I use the old remote control system because I was used to it. I love my new TV set.

The Geek Squad installed and set up our Sony XBR-55X850D tv, Sony HTCT790 sound bar, and Sony blu ray player. I highly recommend this service as the guys were professional and set up the equipment correctly. They were also very patient in helping me understand how to operate the equipment, to modify the set up, and to troubleshoot. I have had no issues with this equipment. Also, they hauled away our 15 year old Sony Trinitron tv - all 150 pounds!

The installation process was really exceptional, from the pre-installation checklists to the regular updates on the delivery. The guys who did the installation were very courteous and knowledgeable.