Customer Ratings & Reviews

Carter Cain did a great job. He is an expert, Efficient and cordial. A+ service.

My agent did a good job of setting my TV on the pedestal that I already had. Connected the TV and set up the settings. I don't know where best buy got the fact that I had it mounted, sorry.

Purchaser's experience levels vary, but no one, and I mean NO ONE has more experience than the Geek Squad. Rely upon them to install and educate you on your latest Best Buy purchase. It is soooo worth it!

The setup was good. The person was nice and friendly. Was able to bring the tv.

Delivered & installed tv to direct tv. Instructed me how to use certain features. Respectful & helpful even when asked “stupid” questions.

Please review your records so you can learn who performed my install. I think it was Gabriel and Leslie???? they were wonderful, polite, friendly and of course VERY KNOWLEDGEABL!! Took away the empty boxes and gave me a few pointers.

Agent mounted TV, connected a soundbar and ensured everything worked well. In addition, he came with additional parts I might need (eg. different mount, to allow more movement). Very professional and friendly service.

Delivered and mounted on my tv stand. Set up cable box and answered all my questions. I have a small Roku in a bedroom from a few years ago and they waited while all channels were downloaded and worked. Connected via ethernet instead of wi-fi. Removed all packaging and moved my 120lb. plasma to another room.

The geek squad installer advised me how to protect my new TV because it is close to my AC. He moved the table where the TV was placed and adjusted the swivel stand so that there would be no condensation touching the TV. He also told me what cable to buy so that the TV image would fill the entire screen.

Both setup guys got me online and the tv working in less than 15 minutes...both were very knowledgeable and seemed to like/enjoy their work and answered all my questions..very professional....And a shoutout to the staff @_Dubuque Best Buy who were also professional..

Service setup was mostly very good, but they got one thing wrong, which in my estimation, was a significant mistake that the techs should have known and resolved--they literally forgot to connect the cable box. Turned it on and it was taking a long time to boot up, which they indicated happened sometimes (I raised my eyebrow but was not interested in arguing). This was something I thought I could remedy one way or the other, so I did not want to hold them up over it. My Fire Cube was hooked up and I knew the TV worked. After they left, I found the coaxial cable completely unconnected and once I hooked it up, the box booted reasonably quickly. Not a catastrophic situation by any means, but a big disappointment weighed against the cost of the service.

Carmello could not have been better--thoughtful, patient, friendly, polite. Many more nice words would describe him! I am so glad I had the Geek Squad setup--made the transition so easy. My last TV was 13 years old, so I needed lots of help and Mello gave it! Give him a promotion!

Had a great experience. Delivery, installation, set-up, and clean-up all went well. Very happy with Best Buy and the product.

My experience was awesome! I can't recommend the Geek Squad highly enough. They were right on time and did amazing work. They were even able to install my two soundbars that I didn't know needed extra hardware. I am extremely happy with the work they did.

This tv is amazing! I love it! The picture is so beautiful and clear.

George and Richard did a super fantastic job of mounting and installing both a 65" screen wafer thin TV and a soundbar. The job was made difficult because of the infrastructure (or lack thereof) beneath the wallboard and on top of the cement block chimney. But they found a way and, in doing so, made zero mess and left the house in perfect order. George and Richard studied the situation, did some testing, lots of adjusting before holes were drilled, and then had to make changes on the fly, but still did a perfect job. I'd have them back in a heartbeat. Couldn't have asked for more or better. They were very communicative and professional, too.

I purchased an LG 77" OLED TV with installation. The 2 Geek Squad members who delivered and set up the TV did an excellent job. They were very knowledgeable and friendly. They made sure that everything was working properly and gave me a crash course on the new TV. I also purchased haul-away service for my old big screen TV. They did an amazing job in getting it out very carefully without knicking or damaging walls. It was an old fashioned 66" TV with a big back-end. Thank you for being so careful.

As above: they were on time, they totally re-arranged the birds-nest of wires - no problem whatsoever. everything was working when they finished however, they never appeared to be on a tight schedule. Their attitude seemed to be "your our customer and we want you to be comfortable and knowledgeable". What more could I ask for?

The agents moved the old TV to the bedroom and quickly set up the new 65 inch TV. They answered all of our questions and made sure we were satisfied before they left. Took all of the cardboard and packing with them- very helpful.

Very professional and friendly. Worked carefully. Good choice to engage them.