Customer Ratings & Reviews

The second Geek Squad Team was VERY GOOD. JJ and his assistant were very, very helpful and patient. Ned more like them.

The Geek Squad was pretty amazing! They came to our home and figured out the problem in about ten minutes!

The agents were very personable and knowledgeable and set up my TV and showed me how to use it. They hauled away my old Sony 50" TV. Both were very friendly and took their time answering my questions.

TV was installed, set up and ready to go within 20-30 minutes. No hassle! The agent also installed my DVD player and I was all set. I was relieved to not have the frustration and hassle of trying to set it up myself. Thanks Best Buy for taking the headache out of installing a new TV! I would highly recommend letting Best Buy do it all for you.

The agent was great. He set my new Samsung television up and explained how everything worked. He was knowledgeable and professional. Great service.

Agents were on time and quickly installed our purchases.

The two guys were very efficient. They had the TV unboxed, legs on and on the stand in 10 minutes. Hooked it into the online service and had me watching TV in a very short amount of time. They also were nice enough to move my old projection TV into another room. Could not have asked for better service.

My guys were great. Installation was outstanding and they were very quick on the installation but the end product was outstanding. They moved my current 65 inch into the master bedroom and the completion was outstanding they are a great team.

This man was so skilled and personable, very helpful with explanations and tips after install was completed! He was very patient and not in a hurry to leave but very nice to want to be sure and cover all I needed to know! I appreciated this service very much and glad I purchased!

The agents removed my old TV and set up the new Tv and sound bar.

I needed an upgrade in TVs for my living room. Luckily BB had one that fit my needs in terms of prize and size. The new TV was replacing a similar sized TV but it was an old school one with the fat back. I'm handicapped, so hauling out the old TV myself wasn't an option. The Geek Squad Tech came to my home on time, hooked up the new TV while hauling out the old one, and the visit lasted for about an hour. Thank God for Geek Squad!

The team that setup up TV's and Sonos sound systems were very knowledgeable and professional. Do to the service that is provided by Best Buy, I try to buy whatever I can from a company that provides the in store experience that allows you to touch and feel a product, is competitive with Online retailers and has the service department that is top notch. Plan to use the service again and I hope that the company can weather the Amazon storm.

The tech reps were personable, knowledgeable and efficient. They really did a terrific job.

Jimbo & his co worker were absolutely outstanding. Very professional removed old TV and made sure our new LG was up and running properly along with making sure we completely understood the functions of the TV & Remote.

The Geek Squad recently installed my new TV and made the connections that were needed. They were very courteous and professional. All my questions were answered. The next day I had a problem and my call was returned promptly and the problem was quickly resolved. I was very pleased with their service and highly recommend them.

I had a 65" Samsung Q tv installed. The technician was very professional. He came into my home with a mask. Set the tv up. Connected it to my internet and cable system. He also set up all the right settings for the picture to be perfect. The tech also spent time with me explaining what I need to know to operate my new purchase.

Installation team did a fantastic job. Quickly and correctly installed and explained the operation of the set.

Had Best Buy install 55 inch Sony tv. Install went well. Internet Connection set up with no problem. They demonstrated for me use of remotes. Made recommendation to get a new surge protector For TV and video player. There was some issue with connection and set up of sound bar which was related to set up of video player and was resolved by briefly disconnecting the player.

The agent who came to my house was by himself, but he did an amazing job. He was quick, and he made sure that everything was perfect to me. He also had good recommendations for how to use the TV.

The members of the Geek Squad were both polite and knowledgeable. They set up the TV quickly without any issues.