Customer Ratings & Reviews

The agent arrived on time and set up my new TV quickly and efficiently. He was very courteous and responded knowledgeably to my questions. He explained the various function to my satisfaction before he left. This was my first smart TV so I was a little anxious about it. I have been very satisfied with it over the past few weeks.

The service was fast, very knowledgeable technician.

I was very pleased with The Geek Squad's professionalism. I was contacted throughout all stages of the appointment. The crew showed up on time, unboxed my TV and totally set it up with all connections. They then went through the on screen set up and made sure everything was working properly.

The Geek Squad did a fast, great job installing three TVs in our home. We appreciate their knowledge and expertise. We didn’t have the knowledge to do it ourselves and they had the installs completed in no time at all! Thanks.

The square unboxed and set up both my TV and sound bar and set up the Verizon internet . They also relocated the existing tv to a different room. I was much appreciated

The installer was very professional and competent. Explained everything that I needed to know about my new TV's installation and start up. Recommend this option for people not tech savvy.

Excellent customer service and excellent work i like the work

Agent arrived and unpacked the television. Installed the legs, placed on the television cart and made all connections. After that we were given instructions on the handling of the remote and syncing the cable remote to the television. It was actually a pleasure having them.

The Geek Squad employee set up my LG tv for me and showed me how to operate it. I did not have it mounted but could never have lifted it to my TV console

The agent, was very polite and patient explaining l the functions i wasnt familiar with.

Install and setup were done very well. Pleased with the service.

Best Buy agent set up Poor my TV was exactly what I was hoping. He came to the door he was professional he connected everything he delivered the TV I didn’t have to worry about anything. He explained what he was doing and How everything worked on the TV. I am extremely happy with the set up!

Geek Squad guys were great! Professional and knowledgeable and extremely helpful. They explained extra questions related to but nonessential to the TV set up which helped me understand how to manage my present TV usage and plan for additional viewing-related purchases in future (disc player/apps).

Agent was courteous, efficient and precise. Unhooked and removed old TV. Unpacked & connected new TV. Patiently taught me how to use new remote and find programs. He was very neat & took away all the packing. He was the epitome of a polite and proficient professional. I gave him six stars!!

Our large TV was set up with two geek squad members with easy explanation function of new big TV.

Customer service and trying to get my tv delivered and set up. My original appointment was for Friday, June 23. Never showed up, and never called. I called late in the afternoon that day and for the next 5 days. No one ever called me back, no one knew anything. Kept pushing me off to another person and it was always someone else's fault. Yes, I also feel I should be compensated for what has been done to me. Finally, from Geek Squad, Ryan called me, explained what happened, and made a point to take care of it on June 28th. So yes, I was very upset! Geek Squad should be proud of Ryan B because he knows and respects customer feelings. geek Squad should be very grateful for Ryan B! Jodi

Beautiful work! They are fast and it looks and sounds amazing!!!

There is no way I could have done this myself. I would have had to watch tv on my computer I guess. These two guys brought my tv in, hooked up everything, asked me where I wanted everything plugged in, did it all nice and neat, then showed me how to use everything. They left here and I had a new tv with a picture that still blows my mind! I love showing it to my friends. Its like being at the movies.

Both tv's were set up as requested. All questions I had were answered. Unfortunately for me, I failed to ask how to activate some of the apps. I plan to call and have a Geek Squad member walk me through the process. The GeekSquad is who I always call when I have a problem with any of my electronics. They are top notch technicians!

I was a little concerned when I was told by the sales staff that the install time would be "sometime between 7:30 AM and 7:30 PM" However, there was a follow-up Email that narrowed the time to something much more acceptable, and the installers even called to say that they were about 10 minutes away, which was very much appreciated. Both installers were competent, efficient, worked well together as a team, and had a sense of humor. They patiently answered all of my questions, even the ones that I asked more than once, and even took the initiative to tell me things that I hadn't even thought to ask about. I was very pleased with both of them and with the installation.