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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 18,776 reviews
  • Rated 5 out of 5 stars

    Installation went great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of the new television went well, but had to wait until I got my cable box so I could enjoy my new TV. I now have my cable box and all is well. Geek Squad always comes through for me. I call them often concerning computer issues and they always resolve my problem. So grateful!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do Yourself a Favor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who delivered and set up my TV purchase were not only knowledgeable but were very understanding of my needs and left the room as good as it was before installation. I can't say enough about how helpful they were. I would call them back in a heartbeat.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV installed with ease

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the Geek Squad to deliver and install a new TV. A third party installer was used. He called and arrived earlier then expected and set up was quite quick and easy. The only issue was that the sales man had put in to have a 2 man crew come to remove my old TV and only one guy showed up, that's why I didn't give a 5 star review. He was able to remove the old TV by himself with my help, so all ended up going OK.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are the bestest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The way they came in and helped with not only my setup, but the removal of my old TV was wonderful. the insight they gave of the whole TV experience was great as well. If I had to pay for this service, it was well worth the money!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV during Covid quarantine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my TV during the Covid quarantine using safety precautions of masks, gloves, and shoe coverings. They were on time, efficient, professional, friendly and demonstrated how to operate the controls and use my new TV before leaving my house. They were awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a amazing set up, they were very professional and worked with me to set up my 85in Samsung tv.. And were in and out in no time and answered all my questions. Would use them again in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were prompt and polite. Very professional and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They setup nice and easy! No hassle service and brought the Tv and took away the box! I was amazed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad performed supberbly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents came on time as promised, found and suggested best option for us, returned as promised and set up. Very personable, knowledgeable, and we are pleased with results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KUDOS to the GEEK Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and Easy. Ryan arrived on time and in 123 minutes my new TV was set up and the picture was clear and beautiful! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys showed up early which was great. They were very professional and knowledgeable about my tv. They walked me through everything they were doing to connect all my devices to the new tv. They were very protective of our carpet while in boxing and doing the setup. It was a very pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stand Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up the stand and mounted my TV to it. They helped me set up the software on the TV and answered all my questions. The best part is they hauled away all the cardboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG G4 tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed my Denon AVR 2800 receiver and my LG 77 inch G4 tv to my existing surround sound speakers. They demonstrated how to navigate the remote and were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BB did the setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great! Setup was fast and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I probably could have hooked up everything ( TV, Direct TV, Soundbar, Blue Ray player) my self, but decided NOT to devote a full Saturday to doing it. So I paid for (1/2 price) installation by the Geeks. Unpacked the TV & got it all done perfectly in no time at all. Plus, he was a really nice guy!! Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 50" DU7200 Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experience again with Geek Squad setting up my new TV. Adam was pleasant and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GS team were personable, knowledgeable , were on time and had me set up in no time. Explained everything to m clearly. Good experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine was a simple install…no mounting. Just placing my new TV on my credenza, Even with that, the installer was so patient as he had to reroute some equipment so all would fit as it should. Couldn’t have been happier with my installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were fantastic! On time delivery and fast setup. They were very thorough and knowledgeable. Did an excellent job at teaching me how to use the remote which I appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they delivered and installed our new tv as well as hauling off our old tv. very professional and efficient.

    I would recommend this to a friend