Customer Ratings & Reviews

Geek Squad Service was phenomenal! From start to finish they were consummate professionals and did everything! Set up, test etc

I wish I could remember the names of the two techs who set up my new tv. (senior moment) They were awesome!! Thorough, knowledgeable, personable. Great experience.

Marco was very knowledgeable about the product and set up. He was so helpful in making sure we knew how to use and enjoy our system. VERY patient.

They were great & masked & kept their distance. They were very patient with us, when we realized it wouldn't fit on our existing tv stand & scrambled to find something else. We were pleased that they cleaned up after themselves & set up the set for us & explained the easy remote. Professional & personable

Agent arrived on time, Only took him less than 30 min. to set up my TV, Agent also explained how to use the remote to my best advantage,

When the original product proved to be defective technicians were professional about arranging a replacement. Installation was well done. My cable box and DVD player were properly connected.

Best quality agents that made the installation and setting up the apps so easy with amazing quality work

We purchased the extended warranty to be able to purchase the installations of our new tvs at a discounted price. We were glad that we did because it made getting the tvs a lot simpler. We just let the BB folks do what was needed and in minutes, we were good to go. They were very accommodating, other than a few things like opening the boxes upside down so that we had to repair them to be able to use them, but overall, pretty happy with the service.

I spent a little more money to get the TV and sound bar set up correctly. The geek squad tech did a great job. He made sure the TV connected to my WIFI, connected to the sound bar, and showed me a couple of tricks with the controllers. He did an adjustment on the TV settings because he had set up many Samsung 55's with HDR in the past. I could not be more pleased with the final settings and sound. Thank you Geek Squad.

setup guys were awesome. Had them before and felt the same way. Totally professional and knowledgable.

The set up was quick and easy. The service tech was very knowledgable and helpful with questions

The Home Theater Geek Squad agents installed our new 65” Samsung TV. They also explained the possible need for a sound bar. They hooked up the sound bar to demonstrate the more sound quality. I bought a Sony Sound Bar from your agents to complete my new TV viewing.

The guys were great, friendly, knowledgeable and got everything working correctly, Streaming Apps and all!

The two gentlemen were awesome! They did a great job and were friendly!

The crew were efficient, professional and effective and I would highly recommend do to how well they represent Best Buy!

They installed and setup quickly and cleaned up very well

The agent who delivered and set up the television was first rate. His delivery was on time (and after he had called us ahead). He was knowledgeable and friendly, and he gave us a good introction in how to use the television.

They set up the TV. Explained everything to us. Answered all our questions…and we had a lot of them. They were very knowledgeable, patient, courteous and neat. Could not have asked for better service. It is very good to know that if we have a problem, they will be here to take care of it.

The 2 Geek Squad agents arrived within scheduled time. My new tv was installed easily and quickly. They helped me set up an account since I have slight vision problems. That was very much appreciated.

Very quick and efficient delivery. Set up was easy and they removed the old television.