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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my new tv.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were fantastic! On time delivery and fast setup. They were very thorough and knowledgeable. Did an excellent job at teaching me how to use the remote which I appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad saves the day!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the Geek Squad. The technicians who came to my house were absolutely amazing. The TV did not quite fit where I wanted it to go, they figured out a way to make it work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and very patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those guys were amazing. They were very helpful. They moved my old TV to another room. Helped me unhooked an older tv and carry it to my car. In addition, they were patient with me in teaching me to navigate the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation was quick & professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Dre Samuel unpacked and set up my new Samsung TV and walked me through all the new procedures. He was excellent: professional, friendly and took the time to explain everything. If I need the Geek Squad again, I will ask for him by name

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad, installed large TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were awesome and so smart and able to efficiently and correctly install an 85 inch TV over the fireplace!. do not use the third-party option for installation – they were actually terrible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery person

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guy set up everything on the TV for us and show us how to work the remote and what channel is that we can get extra very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love geek squad! It’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing my TV and showing me how to use it. He was very patient with me and explained everything. The Geek Squad has helped me many times over the years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific setup!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents who setup the TV were most courteous and knowledgeable. Great team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very satisfied with the Geek squad installation of our new TV. It would have taken me much longer to set this TV up and it was done in no time by the Geek Squad. They set it up, programmed my remote and hauled the packaging and the old TV away. Saved us time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were here on time. Did an excellent job installing our new tv. Showed us how to operate it and cleaned up very nicely before they left. Very happy with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents took great care with delivery and install of my new TV. They made sure I understood how it all worked. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Geek Squad come to set up a smart television may seem like a waste of money to all you tech savvy individuals out there but for us, it was worth not getting a headache figuring it all out and receiving a good education of the product. They were most helpful. They were on time and extremely courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV SETUP

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything was good. They showed us how to use the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad provided an excellent experience! Came to house on time, were professional and courteous. Did their job quickly and correctly. Great team. I am very happy with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love my new 50 inch Toshiba Smart TV. I thought it would be hard to learn how to use it but I was wrong. After showing me how to use the Firestick I was on my way streaming like crazy. Thank you. Great TV, great picture, great sound!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ajike Asomugha was one of the installers. Great at his job and both installers were professional and courteous. I would definitely want them the next time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad come in to set up our Home Theater Entertainment - Sony 65" TV, sound bar, Blu-ray player for one remote to work everything. They did an awesome job. These are the people who know what they are doing and can make everything work perfectly. We are so glad we had them hook up everything. Thanks Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great representative of Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyson was great. Answered all my questions. Knows his business

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is for the installation of the TV and wall mount. I thought they did very well. Very quick, knew what they were doing. Explained to me what they were doing, about the wall mount and things I should know. Setup my TV with the cable box, computer, and internet. Good guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad guys are awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thw set up guys installed my new TV quickly and installed a wall mount that I needed but didn't purchase ahead of time, they even had it with them on the truck!

    I would recommend this to a friend