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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 18,776 reviews
  • Rated 4 out of 5 stars

    Greek Squad Install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my tv working and attached it to all my devices but in the case of my tv I ended up needing an antenna to pick up more channels. So picked up antenna from you, installed it myself and now the tv works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connect my dvd player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed my 85 inches TV, run the cable for the DVD through the wall, remounted the TV neatly and connected the DVD. We are very happy with the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was timely as scheduled.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was pleasant and helpful. He set our new television and made all of the connections needed and explained and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied in Houston Texas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, explained the operation in detail and with hands on examples with the homeowner Bestbuy has always been my go to store for electronics and technical support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review your Geek Squad service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on the right day within the time window and de a very professional job. They spent the extra time making sure I understood the operation of the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did an absolutely fantastic job in setting up this Samsung TV for my father-in-law! Though I am coming off an unquestionably terrible experience with the Geek Squad in terms my computer repair, this particular occasion went seamlessly! Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was quick, efficient and friendly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech arrived as scheduled and set up my smart TV. The installation included connecting the TV to my entertainment system, satellite TV service, and WiFi. The installation happened quickly and the technician was friendly, even leaving his cell phone number in case I had questions later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality agents that made the installation and setting up the apps so easy with amazing quality work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple set up and plug in:

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one was easy Peezy, just to plug in and set up. But I’ve had some other installs from Best Buy that were very complicated and they did an excellent job. I am a Geek Squad member and I will continue to use them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation of my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent moved and hauled away my old tv set up my new one and all of my peripherals that l had connected to my old one. Truly professional wish l got his name l wouldve truly meantioned his name

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was delivered and set up as promised. All that was needed on my part was the watching... Great service and Techs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They unboxed and set up TV, and checked to make sure all was working, and answered all my questions. Very pleased with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks did it all and were so patience and efficient. They answered all our questions and made sure we understood how to use all the functions of our new television and soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wish we were instructed better how to adjust the tv so we could have appreciated it from the beginning. I believe we could have set it up by ourselves. So much for a $200.00 delivery charge.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV purchase & set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying the tv was a good experience. The salesperson was informative and professional. Answered all questions and was not a hurry-up and get-gone. Geek squad did super job setting up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad at it's best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad brought my 86 inch TV in and set it up! The programed my TV and showed me everything that my TV can do! Thank y'all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Professional Outdoor TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad personnel were just exceptional. Provided me w/an accurate ETA, then installed the TV is a MOST charismatic & helpful way, AND in a MOST time-efficient manner. I use them a lot, & they certainly deserve a 5-star rating--every time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    setup guys were awesome. Had them before and felt the same way. Totally professional and knowledgable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TV Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with my new LG 2021 TV. This is my 2nd LG TV. Great picture and great sound. You don’t need a sound bar. Geek Squad made the process so easy for me. They also explained how to use the remote. All I had to do was enjoy my new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My TV and Helped with my Roku

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and connected my Roku. He also showed me how to use the Roku. The agent was very helpful and I would use this service again.

    I would recommend this to a friend