Customer Ratings & Reviews

The Geek Squad service delivered, unpacked and installed my TV Quickly and set everything up and cleaned up the box and the wrappings and was on his way........showed me how to use the remote and answered questions........Very patient and courteous! Thank you........

The rep who came to our house arrived approximately when they told us they would even after they had delays at previous job and had to run back to Best Buy store to pick up an item that was not loaded on his truck which should have been. Very personable, knowledgeable, clean, efficient and took the time to explain the set-up and operations to my wife and I. He cleaned up the boxes and packing and area when finished. We really appreciated his helpful demeanor and service.

Agent got my TV unboxed and set up. He programmed my smart TV. Explained some questions about that set up

Agents did an Excellent job installing my TV! They made sure everything was connected like I wanted, and I knew how to maximize all the great features. They were professional and friendly.

The agent was very committed to the installation and to me understanding how to operate

The Geek Squad tech who set up my new TV is outstanding!! Very skilled, professional, courteous, and helpful! Joe Price is the BEST!!

The "Geek Squad" called when they were about 10 minutes away and showed up on time. VERY professional, VERY friendly and VERY helpful. Answered all my questions and made sure my TV was up and working correctly. They were EXCELLENT!

Geek Squad arrived earlier than scheduled. Technician was very knowledgeable and very friendly. He set up the TV and answered all my questions. Very happy.

Micky and Zach were very friendly and professional in delivering and installing my tv. They set everything up, showed me how to use everything, and cleaned up afterwards. This was a very positive experience.

The agents had our TV and stand assembled quickly. They were meticulous. Very knowledgeable, answered any questions, and made sure we could run everything prior to their leaving. Great team. Highly Recommended and Appreciated

The tech. delivered my 48" LG OLED TV. What an outstanding picture it displays. It can be viewed clearly from almost any angle!

Geek Squad did a fantastic job in setting up my new 55" Bravia TV 90J. He was able to use my old receiver to hook up the TV with my Sony DVD/CD player, Sony VCR and Sony Turntable. He used an adaptor to get my VCR working and with this TV it adds an input to use and the picture quality is great! I originally was going to try and set up everything myself but was so happy I did not He needed to change out my HDMI cables and had them available in his truck so he could complete the set-up. It was worth the price to me. He was very pleasant, sense of humor, confident and I could tell he really knew what he was doing. He did it very quickly, set up my remote, linked it to my wi-fi and showed me features of the TV so I could start enjoying it as soon as he was done.

My guys were great. On time and thorough in setup and instruction. I am too old to do things like this by myself these days. Glad Best Buy Geek Squad is there.

The Geek Squad service providers represented Best Buy very well. They were courteous and professional. As they proceeded in mounting and programming the television, they explained what they were doing. In addition they showed me how to interact with the programming.

The agents showed up in a timely manner. I was not left waiting for their arrival. All devices were hooked up. Most importantly I was provided detailed instructions which I needed. My agent had a positive attitude and provided customer pleasing service. Would definitely recommend him to others, 100% satisfied.

My agent and his crew installed my TV without delay. It was very nice working with them. Good service. The Geek Squad came at a later date to fix the connection of my new DVD. They were very polite knowledgeable and nice,., the best!

Initially I was not impressed with the picture on my new Samsung. The Geek Squad had delivered and set it up so I assumed all was as it should be. Eventually I got an on screen message that the resolution was not correct and had to reset it to the highest from the lowest. There was a tremendous improvement! It has a few quirks that I am learning to live with though. This morning I found it turned on and set to "setup". The cable box was not on. I managed to fix that and turn it off but 10 minutes later it was on again, this time to TV. More often this will happen, sometimes when I am watching a program, and an its landing of choice is the DVD blue ray player. No one else is here except the cat and she does not know how to use the remote. It can be spooky! I was happy to have the Geek Squad here to set up the TV because at 86 even moving such a large TV is impossible for me It was worth the $150 to have someone else take care of it...I just wish they hadn't left a gremlin here with it!

I had a Geek Squad member, Trent, hook up my TV with all of my components, including Alexa. He was prompt, knowledgeable and spent time explaining how to get the maximum use out of my system. This was especially challenging considering some of the components were older and Alexa is the newest.

My Geek squad guys were top notch!!! Very smart and efficient. did the job right the first time and in a timely manner. their communication skills are spot on kept me informed when they would be arriving to the minute. Love that!

Great setup. These two Best buy employees did a wonderful job of setup and showing us how to use this product.