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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18772 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 18,772 reviews
  • Rated 5 out of 5 stars

    Justin G and Maria C - Awesome installers!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin G. and Maria C. (Geek Squad) from Garden State Plaza store set up/installed my big screen TV and surround sound system. Wow! They were professional, friendly, knowledgeable and very efficient. But they were also patient, listened to what I wanted and answered all of my questions. Kind of like having a family member doing the setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation of my tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent moved and hauled away my old tv set up my new one and all of my peripherals that l had connected to my old one. Truly professional wish l got his name l wouldve truly meantioned his name

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Team..!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted 6 TV /Monitors installed in new office. Scheduling was not difficult and was fully explained inside the store. Pricing was very reasonable. I had some concrete walls but the team showed up with tools already in their truck to perform. They cleaned up very good as they were leaving. Walk-Around after work was done was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new tv! The technician installed it & showed me all the bells & whistles.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connecting and Scanning of new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents connected my new TV and scanned in all of the television channels. Everything went fast and easy. This was a replacement TV and they delivered the new one and took away the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent servicemy new equopment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installers delivered my tv and dvd player and set everything up and programmed everything to operate with my existing equipment and then explained how to operate my new equipment. let alone that as they stepped in the door, they put booties on to prevent anything from coming off their feet and to protect my floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys were great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the best. Delivered, installed, setup and took the old set. Very helpful in connecting HDMI with older RCA units. Very knowledgeable and great to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    U-verse connect to five different areas and home.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have five receivers in my home, I needed them all to be connected to U-verse and the TVs individually. The service was good as all the installations and connections were made by (Geek Squad). Although I need one more of them to be wireless, to hide the cable we are getting by with it now. All in all satisfied with the home TV connect procedures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Expert

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installer advised me how to protect my new TV because it is close to my AC. He moved the table where the TV was placed and adjusted the swivel stand so that there would be no condensation touching the TV. He also told me what cable to buy so that the TV image would fill the entire screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our smart t.v. 55 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledge to help us old people out we have never had a smart t.v. Also to haul away our huge old 65 inch. They explained everything so clear. Also very clean wore their masks and made us feel safe during this pandemic! Thank you agin great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek sqaud is the best sqaud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their team delivered it on time, not like most that say a time and come hours later. They expertly put the tv on the wall and set it up for my daughter who has been enjoying it since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great. They delivered and set up our NEW LG OLED tv quickly and expertly. Showed us how the new system worked. Set up all our existing controls and Bluetooth devices so they worked with the new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad Agent was very professional and helpful in answering our questions. He delivered and set up our new TV and removed all the packing materials.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered and mounted on my tv stand. Set up cable box and answered all my questions. I have a small Roku in a bedroom from a few years ago and they waited while all channels were downloaded and worked. Connected via ethernet instead of wi-fi. Removed all packaging and moved my 120lb. plasma to another room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service - great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that came out to install our 85" TV were great. We were their last stop for the day. They seemed surprised but happy it was going on a stand and not the wall. They took extra time to help connect our home theatre system and made sure everything was working before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very professional service, asking great questions!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were experts at setting up the device, asking if I had certain peripherals and what to connect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Instalation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the TV with professionalism. He made sure that I understood how to operate the new system. He was very polite and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65 inch samsung tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation and set up . Brandon and Jeff arrived at the stated time, seemed knowledgeable, were efficient and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up quickly Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was great. In this new world of protection from Covid-19 the Agent had on mask, gloves and covers for his shoes. I very much appreciated this level of care. He set up my TV very quickly and took time to answer all my questions and explained all the features of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These gentlemen have been absolutely awesome! We would highly recommend!

    I would recommend this to a friend
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